We were disappointed by all employees of this hotel. All of them were missing the basic rules of hospitality culture. We paid two days before via booking.com. We were accommodated, had a shower. After that, phone was ringing, at the same time somebody was louldy knocking on the door. When I opened, one employee ordered me to come down immediatelly, was talking like he wants to move us out. We reached reception and were told our room hasnt been paid. They had all our credit card details, we had to sign anyway at almost midnight. Unfortunatelly his eftpos didnt accept our card which we use all over the world. He sent us to 5 mins walking ATM to withdraw money.
They promised us morning wake up call as we needed to catch a plane to Kuredu Island.No wake up call in the morning! At this stage I was really getting upset. Fortunatelly we set up our own alarm clock. I calmely said to receptionist thank you for wake up call, we didnt get any. No sorry or anything. Just ignored me.
Last surprise was shuttle bus. We were told to wait at reception. Shuttle bus will come for us. After 10 mins waiting another employee took one of our lugagge and without a word. After our questioning him we got to know we were going to a public bus stop to get to the airport. We paid 20 USD for return shuttle to the hotel. One way took around 10 mins.
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- Also Known As:
- Fuana Hotel Hulhumale
- Fuana Inn Hulhumale, Maldives