We stayed at the hotel in April 2011 following our wedding at a nearby venue. (see my earlier review 'It was pants!'). After a memorable stay for all the wrong reasons and after a letter of complaint the hotel did accept the service we received on our wedding night was not acceptable and we were offered a free night which we decided to accept in September 2011. Previously we were in 'The Chateau' this time we were in the oriental suite. This time the room was clean - no added extras!
There was still a lack of attention to detail, there was a large bathroom but no space round the sink to put your toiletries. The bath was nice but only drained if you held the fitted plug up with your hands! Only one bedside light worked, you couldn't even plug one in as the cord didn't reach the socket!
Amusingly for the oriental room there was an Egyptian themed dressing table - but that is being a bit picky!
Breakfast was fine and the staff friendly. We appreciated the offer of the free night from the hotel and we can honestly say the service was better, but it needs to address the lack of attention to detail as it really lets this hotel down - it really could be so much better!
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- Also Known As:
- Best Western The Croft Hotel Croft-On-Tees
- Best Western Darlington
- Croft Spa Hotel
- Darlington Best Western
- Best Western Croft