We went there as a family and had pick this hotel based on their web site and overall comment ... a 5 star resort in the ubud Jungle and rice field.
Overall the quality and location is perfect and we felt the team was working to give a 5 star level of service. In regards to what we can expect from a 5 star resort in Ubud below what was disappointing :
1) when we had pour room we realize that instead of a traditional bungalow/villa it was a room located in the 1st floor a modern building. A no time during our research on the hotel there was an indication that the hotel has such building. The room was clean, spacious and confortable no problem but during our trip in Bali we were only selecting hotel to have traditional bungalow/villa accommodation type, if we have known that half of the accommodation in this hotel were "building' style we would have select another one.
2) the hotel is located 15 min from Ubud and offer free shuttle to go there, unfortunately there is not enough shuttle and it becomes a challenge to have access to this service without waiting finally we decided to keep our driver during our stay there.More
- Free Wifi
- Free Parking