This was the second time we have visited, the first in the New Year when it was quiet, the second today. On our first visit we simply ordered, tea, coffee and cinnamon toast, they forgot to do the cinnamon toast and when it did arrive we had drunk both tea and coffee. Today we thought we would try again, arrived at 1:45, busy but were given a table, ordered the same, tea, coffee and toast. We expected a wait but once again we had drunk our tea and coffee, no sign of our toast at 2:15. So we left, paying only for the drinks, there were the usual apologies but twice in a row, no thank you.
To the manager: Your staff need to be aware of what’s going on in the cafe, who is coming in and what the orders are and to prioritise, I don’t know if the problem is with the kitchen, but there is a problem. If at busy times, patrons should be aware of waiting times, or if drinks ordered with food/snacks that all items arrive together.
We spent our money in the shop which is excellent, it’s just a shame that the two are poles apart at the moment. I doubt we will come again to the cafe, it’s just too chaotic and not well run. I can’t comment fully on the food as we don’t seem to be able to get any within a reasonable amount of time.