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Reviews (2,162)
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All reviewsthe busexecutive roomone nightgatwick airportcar parksouth terminalper person each wayan early flightper adultdays parkinggood nights sleeppre flight staycheck in was quicknext morningnight staybooked this hotelleave the car
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Reviewed 7 February 2018

Booked a package with parking at this hotel. Had to pay extra on arrival as my return night flight arrived early am. Went to the bar for food but waited so long to be acknowledged that we decided to call it a night. In the morning we discovered that there wasn’t any hot water. I called reception and they advised us to run the taps for 30 minutes! Their water bill must be huge. We had cold showers and left for our long flight. I asked the front desk guy about the lack of hot water and he just said that we were on the top floor! No apology, no interest. Bus transfers were the same that serve all local hotels and were good. I would advise you shop around as hot water problems seem to be the norm in this hotel.

Stayed: January 2018, travelled as a couple
Thank greatholsDevonUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this reviewResponded 12 February 2018

Dear Guest
Thank you for your review
I was sorry to read you the issues you had with your recent stay please contact me direct to discuss this further on admin@higatwickairport.com
Regards
Jackie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018

Very convenient for the night before an early flight. Buses run from very early to very late, and you can leave your car for a specified number of nights as part of the room package. Car was well looked after.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank AlsyBarclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this reviewResponded 6 February 2018

Dear Guest
Thank you for your review
I was glad to read that you found the hotel convenient and look forward to welcoming you back to the Holiday Inn London - Gatwick Airport
Regards
Jackie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2018 via mobile

We were there for one night prior to an early flight. Secure parking, comfortable room and a meal that was more than adequate. The staff were friendly and it only took a few minutes to drive to the airport. Recommended for an overnight stay.

Stayed: January 2018, travelled as a couple
Thank 841nigel45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this reviewResponded 30 January 2018

Dear Guest
Thank you for your review
I was glad to read that you enjoyed your overnight stay and look forward to welcoming you back to the Holiday Inn London - Gatwick Airport
Regards
Jackie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2018 via mobile

Very nice, clean rooms. Friendly staff who went out of their way to help. Nice breakfast, and a nice bar with a reasonable selection of western dishes. Ideal place for a stopover, 10 mins bus journey from the airport.

Stayed: January 2018, travelled solo
Thank Nicholas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this reviewResponded 30 January 2018

Dear Guest
Thank you for your review
I was glad to read that you found the hotel comfortable and clean and look forward to welcoming you back to the Holiday Inn London - Gatwick Airport
Regards
Jackie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2018 via mobile

We stayed here the evening and night before our early flight to our winter warmth holiday.
The welcome was friendly and efficient and despite being an hour earlier than we’d advised our room was ready.
The room, like the rest of the hotel we saw, was spotlessly clean. We ate a light lunch at the bar and a full evening meal in the restaurant. In both cases the food was reasonably priced, tasty and well presented.
Check out the following morning and the shuttle bus to the terminal were great.

Stayed: December 2017, travelled as a couple
2  Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
operationsmgr2016, Guest Relations Manager at Holiday Inn London-Gatwick Airport, responded to this reviewResponded 25 January 2018

Dear Guest
Thank you for your review
I was glad to read that you found the staff friendly and efficient and look forward to welcoming you back to the Holiday Inn London - Gatwick Airport
Regards
Jackie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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