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“Excellent Airport hotel and great value restaurant” 5 of 5 bubbles
Review of Novotel London Heathrow

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Novotel London Heathrow
Ranked #4 of 12 Hotels in West Drayton
Certificate of Excellence
GreenLeadersBronze level
Milan, Italy
Level Contributor
265 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 248 helpful votes
“Excellent Airport hotel and great value restaurant”
5 of 5 bubbles Reviewed 28 April 2012

I have tried a few of Heathrow's hotels and I think this will be my favorite from now on.
The hotel is pleasent and you can choose a room facing the inner courtyard if you are worried about airplane noise.

Better still, my room (363) faced the outside and there was no noise at all thanks to the double glazed window.

When I booked and prepaid by credit card I was offered a non refundable "offer" of dinner at the hotel's 'elements' restaurant and a free dessert. However, upon check in I was given a dinner voucher and was told that the voucher entitles me to choose any item from the menu (except for drinks) up to the value of 21GBP (which is what I was charged for anyway) and no freebie.

I was a little annoyed by this but didn't make a fuss. Instead I headed to the restaurant and chose the buffet (15GBP) and a side and dessert that took me just 2GBP over my voucher allowance.
I got to admit the North Indian buffet was delicious - unaplogetically and authentically Indian.

The great food and the great service from the mostly Indian staff at the restaurant soon made me forget the voucher issue and I will definately return to this hotel in the future.

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Not Your B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BernardPanisse, General Manager at Novotel London Heathrow, responded to this review, 14 May 2012
Dear Guest, Thank you for taking the time to share your experiences online. I was very happy to read that you found the food excellent and enjoyed your stay overall. Thank you once again for your great comments.
Kind regards
Bernard Panisse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,154 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (249)
Date | Rating
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  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Staffordshire
Level Contributor
90 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 27 April 2012

Stayed here recently when I couldn't get into a more central hotel in London. I usually stay at the Novotel West London, but it was full.
4 out of 5, because there were no stunningly nice surprises, but everything was exactly as expected (very good).
The interior public areas are actually quite nice, bright and open, which you don't expect from the rather dour exterior.

Points of note:
- Parking is close to hotel entrance (more than can be said for some of the Heathrow hotels)
- Good value, especially for London
- Clean, standard Novotel rooms, with the obligatory rattly air-con...
- Very attentive staff
- Paid-for WiFi (grrrrr)

I'd perhaps consider this hotel even if you are going into Central London:
- Hotel Hoppa bus to Heathrow is £4 each way and every 20 minutes. It takes about 15 minutes to get to T1/T3
- From there you can get onto the Heathrow Express (straight into London Paddington) every 20 minutes, taking 20 minutes. I got into central London in about an hour, but if you're lucky with timings, you could probably do it from the hotel in 40 minutes. It's not cheap (£38 return, I think), however...
- There is the option of the Tube from nearby stations or Heathrow itself. Overall it probably takes no longer, and is cheaper

Room Tip: Hotel is low-level, and not that big, so nowhere is a problem
See more room tips
  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mollypolly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BernardPanisse, General Manager at Novotel London Heathrow, responded to this review, 14 May 2012
Dear customer, thank you very much for your all positive comments and we hope to see you back soon.
Kind regards
Bernard Panisse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 25 April 2012

We have stayed here a couple of times now. The hotel is a great location for Heathrow. They have buses to and from the airport but they often have private taxi's which will take you there in a luxury car for about £11... very convenient! Rooms are clean and spacious. The purpose of our stay is for whenever we are travelling in and out of Heathrow.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KristyFin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BernardPanisse, General Manager at Novotel London Heathrow, responded to this review, 14 May 2012
Dear Guest, Thank you for taking the time to share your experiences online. I was very happy to read that enjoyed your stay overall and that you are using the Novotel London Heathrow whenever you are travelling in and out of Heathrow. Thank you once again for your great comments.
Kind regards
Bernard Panisse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Heathrow

Property: Novotel London Heathrow
Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Price range (per night): ₹ 1,733 - ₹ 7,451
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Official Description (provided by the hotel):
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London, UK

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