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“Bit dated and confusing about name.” 3 of 5 bubbles
Review of Holiday Inn London-Heathrow M4, Jct. 4

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Holiday Inn London-Heathrow M4, Jct. 4
Ranked #5 of 12 Hotels in West Drayton
Adelaide, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Bit dated and confusing about name.”
3 of 5 bubbles Reviewed 24 April 2012 via mobile

We had to book a hotel quick. I thought that I was booking another holiday inn m4. We did the rounds of the three holiday inn. Only to find out that we had booked the holiday inn that was away from everything including shops,petrol stations. The room was very old looking. The room had big but dirty windows, they had tried to silicone the window closed, there was gaps in that. We had a fridge that didn't work. The shower was used on the first day only NO hot water, we did report it to reception but nothing was done. That evening we check back with reception to make sure something was done, they sent some up to check but it was working by then. The only good thing about the hotel was the pub on the main road. The pub was called The Plough and the meal was excellent value starting from £7.

Stayed April 2012
Helpful?
1 Thank sherreyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn London-Heathrow M4, Jct. 4, responded to this review, 12 June 2012
Dear sherreyk,

Thank you for your recent stay and leaving us feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry our hotel wasn't the best location for your needs and apologize you were not satisfied with the accommodations received during your stay. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,865 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (333)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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South Wales
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

Stayed at this hotel 2 weeks ago by booking with Hotwire.com. Hotel was lovely, clean and rooms were very 'roomy'. Staff were really helpful and friendly and the breakfast was delicious with lots on offer. We stayed as my husband was flying out early hours so my son and I left the car in their car park the next day and went into London for the day. They do charge but at £12 for the day (and we stayed overnight) was cheaper than most. The hotel is conveniently located just off teh motorway so easy to get to - Well recommended. :)

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Aly10Bell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 24 April 2012

Being a Platinum member of the IHC Priority Club (Holiday Inn, Crowne Plaza, Intercontinental etc) and of other hotel chains, I have some experience with hotel accommodation. However, this one has been terrible. The air conditioning is very very noisy and there is no relief even if you switch it off. The room door does not prevent any noise at all, you think that all the people walk and talk in your room. The mini bar was empty (not even mineral water). The shower produced randomly cold and hot water. Main dish in restaurant for £13 with a glass of wine and mineral water ended up in a total of £32. When checking out the clerk told me that the system was down promising that I would receive my invoice by email in the afternoon (not mentioning the day and year, so I am still waiting). To get to the hotel and back to the airport you have to take a Hotel Hoppa Bus for £8 (return ticket), so leave the hotel early on the way to the airport as it takes around 25 mins to stop at some of the Heathrow hotels (plus the time before the bus arrives). However, if you have a hearing aid which you can switch off, you will like the hotel, in particular, if you have your own food and drinks or do not bother being ripped off. Nevertheless, you should have some spare time. For all other (business) travellers, the good thing is that you learn to appreciate other hotels.

Room Tip: There seems to be no noisy from the outside (motorways). However, you cannot protect yourself from t...
See more room tips
  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank simonvavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brecon
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

We stayed a night at the hotel before flying from Heathrow the next morning. The hotel served our needs exactly. It was clean and comfortable and the staff were helpful and friendly.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MartyChains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knutsford, United Kingdom
Level Contributor
140 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

There are many hotels in the area around Heathrow and I would assess this one as one of the better budget hotels. Set in its' own grounds, it is away from the flight path, so quiet. Facilities are good with a choice of bars and restaurants on site, plus a couple of Indian restaurants within walking distance.
My room was decorated in restful colours with thick curtains which did a good job of keeping it dark at night. The bed was comfortable with a choice of pillow. The bathroom was definitely dated, but adequate.
Breakfast was served in a pleasant room with well spaced tables. The quality of the food was affected by the self service nature of the buffet. Hot food was somewhat tired.
Check in and out was very efficient, on both occasions performed by very pleasant receptionists.
The hotel is used by may airlines for its' crews. This may or may not be a recommendation!

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MGF03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn London-Heathrow M4, Jct. 4

Property: Holiday Inn London-Heathrow M4, Jct. 4
Address: Holiday Inn London-Heathrow M4, Jct. 4 Sipson Road, West Drayton UB7 9DP, England
Phone Number:
Region: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#4 Business Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#4 Romantic Hotel in West Drayton
#6 Family Hotel in West Drayton
Price range (per night): ₹ 4,682 - ₹ 8,853
Hotel Class:4 star — Holiday Inn London-Heathrow M4, Jct. 4 4*
Number of rooms: 616
Official Description (provided by the hotel):
Contemporary and convenient, the Holiday Inn London-Heathrow M4 Jct. 4 Hotel is just off the M4 motorway at Junction 4, minutes from Heathrow Airport, Terminal 5 and close to Stockley Business Park and Bedfont Lakes. Holiday Inn London-Heathrow M4 Jct. 4 is an ideal base to explore Central London, Legoland Windsor, Wembley and Twickenham. Holiday Inn London-Heathrow M4 Jct. 4 offers Park, Stay & Go packages including one night's accommodation and car parking for up to 15 days. All bedrooms are spacious and equipped with air conditioning and high speed internet and wireless access throughout public areas. Our airport hotel is an ideal location for your meetings and conferences at Heathrow. 14 state of the art Academy meeting rooms are self-contained with dedicated and professional support. HSIA and WIFI available with unlimited Starbucks coffee. Workout & unwind in our complimentary Spirit Gym or indulge at one of the best Chinese and Thai restaurants at Heathrow Airport. Try our traditional Irish Pub or our lounge where refreshments are available 24 hours a day. The airport shuttle is £4.50 p/p each way. ... more   less 
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Also Known As:
Holiday Inn London-Heathrow m4, Jct 4 Hotel West Drayton
Holiday Inn West Drayton
West Drayton Holiday Inn
Holiday Inn London-Heathrow M4, Jct. 4 West Drayton, Greater London, UK

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