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“Excellent service, perfect for LHR stay over” 5 of 5 bubbles
Review of Sheraton Skyline Hotel London Heathrow

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Sheraton Skyline Hotel London Heathrow
Ranked #3 of 12 Hotels in Hayes
Sacramento, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent service, perfect for LHR stay over”
5 of 5 bubbles Reviewed 17 April 2012

I stayed at this property for one night in April. Compared with other hotels of the same star & level, this one by far is the best. As the hotel is located in the Heathrow free fare zone, I was happy that I my wife and I could get transport to and from the hotel for free on London public transport. I found the staff extremely helpful, and I felt that they were genuinely looking after us and actually cared about our experience. The people at the front desk conducted themselves in a professional and helpful manner. I was impressed at how in each interaction with a member of staff left me feeling happy and satisfied that I booked the right hotel. Coming from Europe and staying over to fly to America the next morning, I found the various power adapters in the room extremely useful. The property itself is showing its age a bit, but the room was very clean and the amenities are great. I would recommend this hotel for anyone that needs a quiet place to stay, but expects a high level of customer service.

The selection of restaurants in the Hotel are also good. I really enjoyed the Sports bar in the hotel. The food prices were affordable, and so were the drinks. We had some friends join us for dinner when we were there, and I was yet again impressed at the level of customer service as the front desk staff informed me that my guests could park for free at the hotel, providing we presented the hotel bill for validation.

Overall, we had a fantastic stay. The beds & sheets are nice and comfortable, and my wife and I wished we would have stayed another night!

Room Tip: Third floor rooms are the quietest, as they are near the Starwood Preferred guest rooms
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jon397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, 19 April 2012
Dear Guest

We have read your comments with great pleasure.

We are all delighted that you have enjoyed your stay with us and we made you feel that you were at home away from home

Thank you for taking the time to complete the form and recognising the level of service you have received from the staff members of the hotel during your stay.

Hope we can have the opportunity to welcome you back soon.

Yours sincerely,


Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,514 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (453)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Bristol, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 17 April 2012

We had a quiet and peaceful night at The Sheridan Skyline. Our room was clean, comfortable and convenient to fly from Heathrow Airport. Caught Hoppa bus straight to the Terminal. Staff were excellent and would recommend this hotel.

  • Stayed March 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, 19 April 2012
Dear Guest

Thank you for taking the time to write your review.

We are all very glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back in the near future.

Warmest Regards

Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 15 April 2012

5 star experience near airport. Quiet. Great service. Excellent rooms. Easy to get to and free if you take the red double decker buses outside of the airport terminal.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, 19 April 2012
Dear Guest

Thank you for taking the time to write your review.

We are all very glad that you enjoyed your stay and we hope to have the pleasure of welcoming you back in the near future.

Warmest Regards

Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, California
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 bubbles Reviewed 14 April 2012

The hotel was nice, but you even have to pay for the shuttle to and from the airport. Want internet access? Expect to pay! At the price they charged, you would expect some amenities to be covered, like transport to Heathrow and internet access. Sheesh!

If you arrive at Heathrow, take the Hotel Hopper for 4 pounds each. It's 15 minutes to the hotel. SO NOT TAKE THE CAR SUGGESTED BY THE INFORMATION PEOPLE as it is way overpriced for the trip.

Room Tip: Find a hotel that provides transport and internet for free.
See more room tips
  • Stayed April 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, 19 April 2012
Dear Guest

Thank you for taking the time to write your review.

I sincerely apologise for your disappointment however I can assure that all the Heathrow hotels are supplied by the Hoppa Service as we are not allowed to have our own shuttle.

We also offer the Link at Sheraton in the lobby area, where you can enjoy a complimentary 1 hour internet.
Please feel free to contact me directly next time you are planning to stay at the Heathrow area and I shall do my upmost best to personalise your stay to your satisfaction.

Warmest Regards

Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
64 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 14 April 2012

I found this property to be clean and comfortable. Check-in staff was courteous and cordial, as was check-out staff. Room was clean and well appointed for the price. I had a lovely dinner and they catered graciously to my vegan requests.

Breakfast was just ok. The price was too high for the offerings available, and I found the service at breakfast to be cold and indifferent, which was a stark contrast to the service I'd had at dinner.

The hotel is literally across the street from LHR so the Hotel Hoppa shuttle was just a five minute drive.

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank LA-Business-Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkylineManagement, Manager at Sheraton Skyline Hotel London Heathrow, responded to this review, 19 April 2012
Dear Guest

Thank you for taking the time to write your review.

We are all very glad that you enjoyed your stay overall however disappointed that we were not able to connect with you during your breakfast experience.

I would very much appreciate if you could forward me your reservation details so i can further investigate your comment.

We hope to have the pleasure of welcoming you back in the near future.

Warmest Regards

Hani Salih
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Skyline Hotel London Heathrow

Property: Sheraton Skyline Hotel London Heathrow
Address: (A 4 Bath Road | London Heathrow Airport, Hayes UB3 5BP, England
Phone Number:
Region: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Hayes
#2 Luxury Hotel in Hayes
#4 Family Hotel in Hayes
#4 Business Hotel in Hayes
Price range (per night): ₹ 6,043 - ₹ 13,681
Hotel Class:4 star — Sheraton Skyline Hotel London Heathrow 4*
Number of rooms: 350
Official Description (provided by the hotel):
Offering some of the largest and most comfortable rooms in the area, a variety of dining experiences and outstanding meeting facilities, Sheraton Skyline is the ideal choice when staying near Heathrow whether traveling on business or pleasure. Conveniently located beside the airport, it offers easy access to all terminals and benefits from quick connections to Central London, making it the perfect gateway to the heart of the city. ... more   less 
Reservation Options:
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Also Known As:
Sheraton Skyline Hotel London Heathrow Hayes, Greater London, UK
Sheraton Hayes
Hayes Sheraton

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