I arrived to stay at the hives, I was sent an email with a check in time so arrived with my toddler and was met by a very rude receptionist who told me I was early and to wait, I showed her the email and she was just dismissive and rude.
I asked if they could do anything as I have been traveling with my toddler and it wasn’t my fault the email was incorrect, after half an hour a much nicer lady came out and within 15 minutes I was able to check in to the hive.
The hives themselves are lovely, I had rang ahead to ask if they have DVD players within the tv and if it was a microwave combo was told yes to the dvd and no was just a basic microwave. On arrival no DVD player and it was infact a combi.
I go glamping 3-4 times a year and this hive is absolutely fab and a great get away but there was no handover, I also wasn’t informed of all the building Work taking place and that the pool would be closed. I sent an email raising my concerns and over 6 weeks later still no response.
As much as the hives are fab the level of service and attitude of the staff and the lack of response from the manager really lets this park down.More