We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Jean S

Coach holiday

4.0 of 5 bubblesReviewed 16 Oct 2020
Stayed five days on a coach2 holiday. Had a warm comfortable room.plenty hot water.meals were in the dining room with table service.felt very safe and Richard and his staff were lovely.would definitely recommend the hotel and go back again. X
Date of stay: October 2020
Trip type: Travelled solo
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
, Owner at The Albany Hotel, responded to this review
Responded 20 Oct 2020
Hi
Thank you so much for leaving this review after your 5 day holiday with us recently. Delighted that you enjoyed your stay and that you would recommend us to others and return yourself. Glad you had a safe journey home and we look forward to seeing you in the future.

Kind Regards
Richard
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
₹11,972
Fully refundable
No prepayment needed
  • Vio.com
    ₹11,972
  • Skyscanner.com
    ₹11,930
  • Priceline
    ₹11,972
0.5 km from The Albany Hotel
Free Wifi
Restaurant
₹9,584
₹8,512
  • Expedia.com
    ₹8,641
  • Hotels.com
    ₹8,649
  • Priceline
    ₹8,512
0.7 km from The Albany Hotel
Beachfront
Restaurant
₹17,414
  • Vio.com
    ₹17,512
  • StayForLong
  • Agoda.com
    ₹17,512
0.7 km from The Albany Hotel
Free Wifi
Beachfront
₹10,340
Fully refundable
  • Vio.com
    ₹10,340
  • Skyscanner.com
    ₹10,302
  • Priceline
    ₹10,340
0.7 km from The Albany Hotel
Free Wifi
Free parking
₹14,680
Fully refundable
No prepayment needed
  • Booking.com
    ₹14,081
  • Official Site
    ₹12,482
  • Hotels.com
    ₹16,326
0.5 km from The Albany Hotel
Free Wifi
Restaurant
Exterior
₹11,723
₹8,228
  • Vio.com
    ₹8,228
  • Priceline
    ₹8,228
  • StayForLong
0.6 km from The Albany Hotel
Restaurant
Bar/Lounge
₹25,033
Fully refundable
  • Skyscanner.com
    ₹24,945
  • StayForLong
  • eDreams
    ₹25,033
2.1 km from The Albany Hotel
Free parking
Restaurant
  • Booking.com
    ₹12,244
  • Hotels.com
    ₹11,794
  • Priceline
    ₹12,244
1.0 km from The Albany Hotel
Free Wifi
Free parking
  • Hotels.com
    ₹14,197
  • Booking.com
  • Priceline
0.8 km from The Albany Hotel
Restaurant
  • Agoda.com
    ₹9,632
  • Booking.com
  • Vio.com
6.6 km from The Albany Hotel
Free parking
Pool
View more hotels in Tenby
Reviews (474)
Filter reviews
474 results
Traveller rating
143
173
71
45
42
Traveller type
Time of year
LanguageAll languages
Traveller rating
143
173
71
45
42
See what travellers are saying:
Selected filters
Filter
Updating list...
3 - 8 of 474 reviews
Reviewed 21 September 2020

Where do I start!,,
After reading some good reviews and some bad reviews we thought we would book a couple of days at The Albany Hotel.
No vacancies anywhere else due to the beautiful weather.

Never ever have we seen such a shabby hotel.
Apart from a good size room and location .
Reading over the last few years with similar comments,
Decorating and jobs were going to be done when hotel was in low season.
The photos tell the story.
What more can we say 😮
No point complaining as all pre paid.
Mouldy bathroom, smelling of damp.
Loose radiator cover.
No coat hangers.
No wardrobe,
Only rail above kettle
Wall paper overlapped and coming away
Mould around bottom of window which was sealed.
Filler in bathroom door still wet.
Dirty carpets.
No curtain rail as such
Loose wires from tv
Room no 6
REFUND PLEASE

Room tip: Go elsewhere
Date of stay: September 2020
5  Thank vevans20079
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 21 September 2020

Hi
Thank you for leaving this review following your recent stay with us and sincere apologies as it appears that the hotel did not meet with your expectations and particularly sorry if the cleanliness was not to our usual standard.
Firstly if the room was as bad as you are saying it was (particularly mouldy and damp) then the first thing I would have done was come down to Reception to immediately complain - we would have then either moved you into another room or carried out any further cleaning etc that you/we felt was necessary.
The room which as you say is a good size has very recently had the feature wall repapered and the room repainted, new Television and new mattress and the radiator cover is also newly installed and was not aware of it being loose. The filler in the bathroom door was due to damage caused the night before and it was temporarily repaired. There is a wardrobe in the room with a chest of drawers and covered by a curtain. The tea/Coffee tray sits on the chest of drawers but there are other sockets available so that you do not have to boil your kettle where there are clothes...
The carpets are not dirty and were in fact professionally cleaned prior to our reopening on July 17th.
The window opens fully on the right hand side and apologies if there was any sign of damp around the frame.
There is a curtain rail - from which the curtain hangs..
There are no loose wires but they may be trailing wires as these are waiting to be 'trunked' in with the Television being newly installed
If you had spent the time taken in photographing your room by talking to us then we may have been able to make your stay a more pleasurable one.
Once again apologies for any shortcomings regarding cleanliness which I will further look into but we are happy with the facilities and service that we offer and disappointing that you felt that you couldn't speak to us but happy to speak to many others via this review.
We work very hard and do not set out to disappoint any of our guests however we do know that we cannot please everyone.
Kind Regards
Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2020

Really easy to find. The local is perfect, literally just across from the harbour. We parked in the School playground but Richard soon told us of a better parking spot for £3. Staff all friendly. The hotel is very large and an old building, the room was ok for a short break. We had a good size bathroom and the water was hot which sometime you don't always get in hotels. One way system with the stairs. Breakfast is served to your room and on the time you request. The bar and restaurant were closed due to Covid which is highly understandable.
The only thing i'd criticise and it wasn't that much of a problem and that is the bed was a bit flat apart from that it was everything described. Would stay again.

Date of stay: August 2020
    • Value
    • Sleep Quality
    • Service
Thank Donna B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 20 October 2020

HI
Thank you for taking the time in writing this review following your stay. Delighted that you enjoyed your stay and kindly note that since your stay we have installed a new mattress.

We look forward to welcoming you back in the future.


Kind regards
Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2020

Stayed for a long weekend. Room was very small, bruised knees from hitting bed post everytime I went to bathroom. Very small bathroom space with very challenging shower. Shower head cant cope with water pressure so water goes everywhere soaking the room. Was very disappointed that we did not know bar and facilities would not be available as not mentioned on website pre travel. Hotel was booked for this reason. Also breakfast was served in room which was not a pleasant experience, asked for plate at least which was provided. Although hotel had been closed during covid and only reopened few weeks prior to stay it didnt look or feel like the rooms were deep cleaned. I know only 2 star and budget hotel but I had to wash out kettle, which if you want to make a cuppa I had to move kettle to bed side unit as plug/cable didnt reach in placed position. Also carpet had bits on it like bits of wrapper and generally looked unclean,they very kindly hovered when requested.so glad I packed flip flops to walk around room in.Bath I rinsed around as a few lingering hairs found and The clothes cupboard smelt quite musty too. Overall ok stay, yes in need of modern uplift and reconfiguration of rooms maybe as my particular room was way too small as a double,hosts accommodating.

Date of stay: August 2020
Trip type: Travelled as a couple
Thank Guffer12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 31 August 2020

Hi
Thank you for your constructive review following your recent 3 night stay. Firstly we were pleased to read that you found all the staff accommodating and that our 2 star hotel was fairly priced. Thank you for also bringing these points mentioned to our attention during your stay so that we could assist you with the shower, explain why we had to implement our restrictions and re hoover the room and supply you with plates.
Sorry that you were disappointed that the bar and Restaurant were not open but we do state on our website and Booking.com that the bar is closed. We have done what we think is the best thing with Breakfast which has generally been met positively but I do understand guests frustration, but unfortunately due to Covid we can only accommodate 5 socially distanced tables and have 50 guests so it is not practical or safe to do this.
All rooms are thoroughly cleaned prior to all guests arrival and sincere apologies if you felt this was not the case or if anything at been overlooked by us.
The room you were allocated is our smallest Double Room and our rooms do vary quite significantly due to the age and layout of the building so if considering staying again please call me and I will arrange a larger room for you.
Once again thank you for your feedback and pleased that you enjoyed your long weekend with your friends.
Kind Regards
Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2020

Stayed here earlier this month as a weekend trip to Tenby, where we go at least once a year, probably more on average!

First time we've stayed at the Albany hotel, I assume the OYO chain have just bought the hotel and not bothered doing anything to it as everything in our particular room was so dated and falling apart.

Toilet didn't work, had to makeshift with the bin from the room to flush it! Wallpaper hanging off, missing tiles in bathroom, dodgy bath sealing etc.

We were in a triple room, the TV was on the wall next to the double bed, so had to go sit on the other single bed in the room to be able to see it, which I thought was an odd decision.

The breakfast bap was average and cheap, they did deliver at a specific time though which was good.

Staff were friendly but rarely to be seen, no one present on check in just a number to call.

The hotel location is great, very centrally located which is another plus point.

Overall the hotel has good credentials to be a decent hotel.... just needs a big renovation!

Date of stay: August 2020
    • Location
    • Sleep Quality
    • Service
3  Thank Adam D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 22 August 2020

Hi
Thank you for taking the time in writing this 3 star review following your stay earlier in the month. Really pleased to see that you thought our location is great and sorry that some areas of our 2 star hotel did not meet with your expectations.

With regards to the hotel it is our family run hotel and OYO work in partnership with us managing the accommodation bookings. The hotel is dated in fact almost 200 years old but we work hard to maintain the decoration and furnishings within to the best of our ability and it has been tougher this year without any income to talk of until we were able to open on July 17th 2020 due to Covid 19.
Some of the work that we need to do also would mean us having to take rooms 'off' which at this time is not viable due to it being such a short season, but we have priced ourselves very competitively to reflect this.
The toilet in the room does work so unsure why you had to take these measures...the TV in the bedroom is on a swivel bracket and can be turned to face either the single bed, double bed or centrally for all to watch.
Breakfast was a choice of porridge, croissants, yoghurts, fruit juice, tea/coffee sachets and hot bacon, sausage or vegetarian baps and I can assure you that the ingredients are not cheap and come from a local butchers in Narberth.

Glad to see that you found us to be friendly and welcoming and due to the pandemic we are not always at the desk for our own safety but have a contact number and are available 24/7.

Once again thank you for your valued feedback.

Kind Regards
Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2020 via mobile

We arrived early to find nobody manning the desk. There was a contact number that we used and as we had nothing valuable in our bags we left them behind a sofa near reception. When we returned the check in process was very quick. The room was quite acceptable and decent value for money. Would have no problem staying there again.

Date of stay: August 2020
Trip type: Travelled with friends
1  Thank alr227
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 22 August 2020

Hi
Thank you for taking the time in writing this 4 star review following your recent stay. Delighted that you enjoyed and found our 2 star budget hotel good value for money. We look forward to welcoming you back in the future. Kind regards Richard

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews