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Paul
Bridgend, United Kingdom

Nice hotel

4.0 of 5 bubblesReviewed 26 Sept 2024
Had a lovely stay at the imperial hotel we were made to feel welcome by all staff and went out of there way, only a small complaint I had was that the shower stopped working half way through which left me full of shampoo in my hair, after speaking to staff they found out that a out side contractors were doing maintenance and shut the water off which the hotel did not know it was happening and tried to resolve it as quick as they could this did take some time no fault of the hotel, staff were very apologetic about this especially reception manager Tracey.
I am aware that the hotel is under a refurbishment and looking forward to returning back.
Date of stay: September 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy Webb, General Manager at Imperial Hotel, Tenby, responded to this review
Responded 30 Sept 2024
Dear Sir

Thank you for your lovely review. Again please accept our sincere apologies for the water being turned off mid shower, thank you for your understanding. We look forward to your next visit.

Many Thanks

Tracy
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews sea view coast country self drive lick of paint the hotel manager restaurant staff caldey island fantastic views tenby beach multi storey lovely location town centre couldn't do enough sea front cooked breakfast yogurt shearings
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Reviewed 25 September 2024 via mobile

Read reviews and booked quite late on day. Room on top floor. Hit by smell of damp - overwhelming. Room was dreadful. Peeling wallpaper and paint. Couldn’t get out of there quick enough. They offered another room. Still terrible for the money. I’d be surprised if any room was truly acceptable at this property. It needs a lot of investment.

Room tip: No on site parking or in the surrounding areas.
Date of stay: September 2024
Trip type: Travelled as a couple
Thank Jayvee003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy Webb, General Manager at Imperial Hotel, Tenby, responded to this reviewResponded 30 September 2024

Dear Sir/Madam

I am sorry that we did not exceed your expectations during your stay. We pride ourselves on the comfort that we provide and it is disappointing to read that you do not find this to be the case on this occasion. It will be a pleasure to be afforded the opportunity to host you again in the near future so please consider coming back.

Kind Regards

Tracy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2024

A special thank you to Louise who took time and trouble to greet us and explain the parking options. All the staff were excellent and could not do enough for us, special mention must be made of Martin the barman and his colleague covering his day off , Lee on the desk, and the lady who served breakfast who appeared to be able to juggle a multiple number of tasks at any one time. The room was excellent due doubtless to Louise who covered the pickle we had got into with Shearings with her usual aplomb, and the view as wonderful as ever. The menu needs some improvement regarding variety but the fish and chips were cooked to perfection.
Carole and Roy

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ryanridout
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy Webb, General Manager at Imperial Hotel, Tenby, responded to this reviewResponded 21 September 2024

Good afternoon Carole and Roy

Thank you for your very kind review. I will pass on your lovely comments to the team here at the Imperial Hotel. We are in the process of changing our menu and it will be launched on Monday 23rd September. We look forward to welcoming you back again soon.

Kind Regards

Tracy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2024 via mobile

I knew in advance the hotel was going through renovations, which did not impact on my stay at all. I had a lovely, spacious single room with gorgeous sea view looking out to Caldey Island, which I did not expect! All staff were very welcoming, friendly, and accommodating. As I was heading to Caldey for the day to visit family the next day I opted to pay extra for the breakfast which was again better than expected very good cold and hot selection sat in restaurant with sea views. Good value for money would definitely revisit.

Room tip: No parking on site but parked one street away there are plenty of car parks nearby.
Date of stay: September 2024
Trip type: Travelled solo
Thank Zoe H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy Webb, General Manager at Imperial Hotel, Tenby, responded to this reviewResponded 18 September 2024

Dear Zoe

Thank you for your wonderful review. I pass on your lovely comments to the team here. I am pleased to read you enjoyed your stay and we hope to see you again soon.

Kind Regards

Tracy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2024 via mobile

This Hotel is tired needs urgent repairs peeling paint holes in carpet. Stayed as in Coach trip party with Shearings who use it for some time but it has got sad several people complained about it. Staff are lovely and Hotel well placed for Tenby town

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Q1317REjuliec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy Webb, General Manager at Imperial Hotel, Tenby, responded to this reviewResponded 12 September 2024

Dear Sir/Madam

Thank you for your recent review. As you will be aware from your recent visit the hotel has started a refurbishment which will be complete by spring 2025. We look forward to seeing you again when the refurbishments are complete.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2024

This hotel has such a wonderful charm that I hope is not lost with the planned refurbishment. Tracey the Hotel Manager weaved her magic to make sure our stay was just perfect. The views from the superior sea view room are magical (like therapy) and to be able to have your morning coffee overlooking the most magnificent expense of white sand and beach was incredible.

It really is perfectly located, we felt lucky to stay where customer service is paramount where staff are kind and helpful. Thank you so much.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stay24270133980
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracy Webb, General Manager at Imperial Hotel, Tenby, responded to this reviewResponded 2 September 2024

Dear Ms Nash

I am so glad that you enjoyed your stay at Imperial Tenby and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another 5* stay!!

Best wishes,

General Manager

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