We planned an overnight stay having dropped off our son at his new place of work.The Giltar sounded the perfect place to relax in comfort in a newly refurbished room and have a quiet drink in the hotel bar (which looked lush) before retiring to our room. We had a disappointed stay.
Informed on arrival that the bar was closed due to a private function , drinks could be served in the sitting room (which resembled a nursing home).
Room was small very clean. Thinking people were very noisy banging doors due to a private function realised the noise were sash windows .
Bedside lighting did not work which I reported . The reception staff stated there has been several reports about the electrics!!
We went out in the wintry wind and rain to find a more social ,cosy environment ( which we did ) as the hotel appeared involved with its private function .
We returned to our room which had been refurbished as stated in the brochure but still looked tired with original carpet and chairs.
The bath room was clean but had unfinished grouting etc, someone had left a tissue in one of the holes of the tiling !!
There was a small wall heater which was good and soon warmed up the room but the bathrom was so cold with a very noisy fan.
I was so looking forward to our overnight stay in Tenby especially having read the Giltar 's website but at 3 am wished I was in my own home tired from having very little sleep due to the constant banging and rattling of the windows
In the morning our room with its spectacular views were masked by the condensation (obviously an ongoing problem with blackened wooden frames) which when you wiped excess water dripped onto the carpeted floor and the glass quickly obscured to view again.
Breakfast was good however and on checking out management did apologise for us being disappointed with our stay !!
Reason for being disappointed - felt misled and expected a more relaxed comfortable stay.
- Official Description (provided by the hotel):
- Since the hotel was taken over ownership in 2008 we have gone through a refurbishment programme and now offer both Deluxe and Premier rooms individually designed to a high standard with unique features, most with sea views. Enjoy a relaxing drink or bite to eat in our Cwtch bar/lounge with views overlooking Caldey Island. Our restaurant is open to the public and for residents of the hotel throughout the year including Christmas Day. We're a short walk from the historic walled town of Tenby and a stone throw away from Tenby's South Beach with spectacular sea views overlooking Caldey Island. We have a small car park at the rear of the hotel with 14 parking spaces. ... more less
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- Also Known As:
- Giltar Hotel Tenby, Wales