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Andy S
Wigan, United Kingdom

A Nice Twixmas Break

4.0 of 5 bubblesReviewed 31 Dec 2024via mobile
We Travelled with Alfa to the Cliffe Norton Hotel, Tenby on a 3 night Twixmas break.
This is a typical Leisureplex hotel, I’d say about a 3 star rating and was situated in a good location over looking the cliffs and sea and only a 5 minute walk into the town centre.

The breakfast and evening meals were more than adequate, the manager on arrival did say if you want more food or a change to the menu just ask, They were very conscious of creating too much food waste.
All the public areas were clean and seemed freshly painted.

Our bedroom was nice with newish furniture and plenty draw space. The bathroom was newly refurbished to a high standard. The water was always hot. There was a heated towel rail to dry your towels.
The only real criticism of the hotel was the outside facia being a bit dirty and could do with a coat of “white wash” to freshen it up.

At Breakfast there was a choice of fruit juices, cereals, fruit salad, yogurt, porridge followed by full English fry up, toast, tea and coffee.
There was always a least 3 choices of starter, main and desserts at the evening dinner. All the food on offer was more than acceptable.
On departure the hotel offered a packed lunch for the journey home costing £4.95 which was good value for a sandwich, snack and drink.

Bar prices were reasonable £4.30 for a pint of lager or beer and house double spirits at £3.60. Many other bottled drinks were available.

The evening entertainment was mostly good and gave us a laugh with the traditional Bingo starting the evening.

This was our first Twixmas break but after talking to other guests who have had previous experience of Twixmas the last night (party night) was very disappointing for entertainment, they told us that on previous Twixmas breaks the norm was a countdown to the New Year at 10pm with a complimentary Prosecco toast followed by Auld Lang Syne. That didn’t happen at Cliffs Norton.
The entertainer just sung his own favourite obscure songs, no interaction with audience or requests for party songs. When asked for the Twist by Chubby Checker he said “what’s that!”. He was also asked for Motown but didn’t do that genre.
I’m afraid he got some negative feedback (boo’s) from what was left of the audience.

Overall a very pleasant stay in South Wales including trips to St.David’s, Pembroke and Saundersfoot.
Date of stay: December 2024
Room Tip: Very small lift that only holds 2 people. Dining room on second floor, so stairs or lift...
Trip type: Travelled with family
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Customer Care Team, Guest Services / Front Office at Cliffe-Norton Hotel, responded to this review
Responded 4 weeks ago
Thank you so much for your detailed and positive review. We’re thrilled to hear you had a wonderful stay at the Cliffe Norton Hotel and enjoyed the location with stunning views of the cliffs and sea, as well as the short walk into the town centre. It's great to know you found your room comfortable, with newly refurbished furniture and a high standard of bathroom fittings.

We’re also delighted to hear that the meals met your expectations, with a great variety at breakfast and dinner. It's fantastic that you appreciated the staff’s attentiveness and their efforts to reduce food waste. We’re glad you enjoyed the public areas, which were well-maintained and freshly painted.

We’re pleased to hear the packed lunch was a nice touch and that the bar prices were reasonable. It’s great that you enjoyed the entertainment and had some laughs with the traditional bingo!

We do apologise for the disappointment you experienced with the New Year's Eve entertainment. We will certainly review this feedback and aim to improve the entertainment for future events.

Thank you again for your thoughtful feedback, and we’re grateful for your suggestions. We’re always looking for ways to enhance our guests' experiences, and we look forward to welcoming you back for another enjoyable stay in South Wales.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 7 November 2024

We stayed for 4 nights with Alfa holidays. We've done many coach trips with different companies and I have to say that this hotel is in our top 5. The room was clean, quiet and comfortable. We slept well. The hotel is ideally located for the town and looks out onto a lovely beach. All the staff we encountered were friendly and had a smile. The restaurant service is excellent. There's a good choice of food and if you want more..or less...it's no bother. Food is presented plated which we prefer to queues at a luke warm 'buffet' and the usual toast machines that never work. The toast is presented in a little rack. There's a nice little bar and the wine prices are reasonable if you like wine of course! I do. The local pubs are good too if you like a walk out in the evenings. There were no toiletries provided so take your own. Our bathroom was spacious with a good shower. Tea and coffee is avaliable in the bar area from 2 machines and this is included. Overall we were very happy with our stay.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank karenmG280SQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Care Team, Guest Services / Front Office at Cliffe-Norton Hotel, responded to this reviewResponded 9 November 2024

Hi Karen, we are so happy to hear that your experience with us at the Cliffe Norton Hotel was enjoyable! We really appreciate the great feedback you have left for us, it is greatly appreciated! Thank you for leaving us a great five star review! We hope that you choose to stay with us again when you are next visiting Tenby.

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Reviewed 4 November 2024

where do i start,i booked the whole hotel for a Welsh Guards reunion from the 1st-3nov.
all i can say it was a fantastic weekend,so good we were supposed to go to weston-super-mare next year with leisureplex,but have now booked tenby instead.the whole team there were fantastic,from the manager jan ,rght the way thru the team.could not do enough for you,food was a festive menu,it was great,could not fault it.rooms were great.would defo recommend the hotel

Date of stay: November 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paul M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Care Team, Guest Services / Front Office at Cliffe-Norton Hotel, responded to this reviewResponded 8 November 2024

Hi Paul, thank you for leaving us a great five star review after your stay with us at the Cliffe Norton Hotel. We are pleased that your experience with us was enjoyable. We really appreciate the lovely feedback you have given to us! Our team is looking forward to welcoming you back again next year!

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Reviewed 4 November 2024 via mobile

A very nice hotel in a great location some of it was slightly dated but overall a very welcoming hotel staff were very friendly and helpful the only downside was it’s not wheelchair friendly but there is a lift food was good with a nice choice. The bar was good and had a good variety of drinks thank you all for making us so welcome

Room tip: Parking is about 10 minutes walk
Date of stay: November 2024
Trip type: Travelled with friends
Thank zebraman49
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Care Team, Guest Services / Front Office at Cliffe-Norton Hotel, responded to this reviewResponded 7 November 2024

Thank you for leaving us a high rating review after staying with us at the Cliffe Norton Hotel! We are happy to hear that you have had a good stay with us. We are hoping to carry out an extensive refurbishment process across all of our Leisureplex Hotels in the near future to improve the interior of our hotels. Thanks for the lovely feedback which you have left for us about our hotel and our team. We hope to see you back at our hotel again soon!

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Reviewed 4 November 2024

As soon as we pulled up outside the manager was there , helping us with our bags , he was friendly and would do anything to make us feel welcome , the whole team was amazing and we will be back next year , the food was tasty and the dining room was run perfect, waiting staff knew there job perfect
Welsh guards

Date of stay: November 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jane B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Care Team, Guest Services / Front Office at Cliffe-Norton Hotel, responded to this reviewResponded 6 November 2024

Thank you for taking the time to leave us such a kind review Jane! We really do appreciate the kind words you have said about your experience with us at the Cliffe Norton Hotel. We are pleased you have had an enjoyable stay with us and we do hope to welcome you back to our hotel for another enjoyable stay when you are next visiting Tenby.

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Reviewed 4 November 2024 via mobile

Excellent location, across the road from the North Beach, few minutes walk to the shops.
Lovely staff, great food, entertainment in the evening.
Parts of the hotel are looking tired buts it’s v clean, with crisp linen and bright white towels.

Room tip: Just soap in the bathroom, no other toiletries. Tea/coffee making facilities in the room and reception area.
Date of stay: November 2024
Trip type: Travelled as a couple
Thank TOMJACWALES
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Customer Care Team, Guest Services / Front Office at Cliffe-Norton Hotel, responded to this reviewResponded 7 November 2024

Hi Tom, thank you for your kind five-star review after your stay with us at the Cliffe Norton Hotel! We are so happy to hear that you have had an enjoyable stay with us. We hope you choose to stay with us again!

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