Booked direct via the hotel's website, taking advantage of their Autumn special offer of three nights for the price of two. The website shows a price of around £90 per night so you would expect to pay £180 for three nights if you get one night free wouldn't you? Wrong ! Upon checking out we were presented with a bill for £270 and upon querying this were informed that we had misunderstood the offer and that the price of £90 on the website had already been discounted by a third. Now, we are not stupid and can see what the hotel has done here but this really feels like almost a deliberate attempt to hoodwink potential guests.
The receptionist went on to explain that quite a few people had complained about the misleading website but that was not her problem and they all had to pay up, as would we. Further, although she agreed that the website was misleading, it is managed by an outside agent and is beyond the hotel's control. I'm afraid I don't believe that. Anybody running a business and receiving even just one customer complaint, never mind a few, would surely investigate and take action to put things right. This hotel's management would be well advised so to do, unless of course, it is a deliberate attempt to deceive.
Our stay was pleasant enough and, although the room was small, it was clean and comfortable, if a little dated. The heating system is centrally controlled by reception and is preset at 22'C during the day and 18'C at night. Given that the window was draughty, this temperature was just about bearable. Upon request, the temperature can be adjusted. We spent very little time in the room so felt it wasn't worth troubling anybody. The water pressure from the shower is poor. Interior walls must be thin since we could hear the people next door and were woken on occasions by a baby crying.
Breakfasts are excellent and served by friendly and competent staff. Well done to them.
The hotel gardens are spectacular and very well maintained. They must look a picture in the Summer.
If you suffer with mobility problems, this is not the place for you. There are steps everywhere although also a lift should you be staying on a high floor. Central Tenby is delightful but is some distance downhill from the hotel, so again you need to be fit and mobile.
Our first visit to Tenby will not be our last. We were there for the Blues Festival weekend, something we really enjoyed and can recommend. What a pity it ended on such a sour note.