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The Empress Hotel
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Reviews (683)
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All reviewspiano barthe penthousesea viewburger barisle of manexecutive roomcentral promenadelarge hotelsingle roomkippersbuffet breakfastreception staffsea frontcoach partycoach triplovely hotelself service
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5 - 10 of 683 reviews
Reviewed 2 weeks ago

Comfortable and deserving of better than a three star rating. The main lounge and bars are vibrant with a piano bar most evenings. Excellent facilities for food, good restaurants, excellent breakfasts. Clean and bright. Rooms comfortable and well presented. Only real downside is the very small and slow lift to the upper floors. Staff are friendly and seem really interested in you without being patronising. Bedrooms quiet, warm with comfy beds.

Room Tip: Budget rooms have no view and are small but adequate. You pay a bit more for larger rooms and rooms with a view, but still good value.
  • Stayed: April 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Philip W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Centered along the promenade a real Victorian hotel, comfortable and we'll positioned near Douglas town centre. A room overlooking the sea, is a much better option. As the rooms are a little larger than the rest. This hotel would have gotten five stars but for the steps along the corridors to the rooms. Where we were positioned was on the first floor, which unfortunately suffered a loss of heating in the room, however the manager did provide a portable electric heater till the heating was sorted. We had the odd times when when the flush continued on and on for an hour. Breakfast is a full buffet affair with bacon, eggs, sausages, black pudding, hash browns and beens, with serials toast and a small selection of croissants or pan au chocolate. There was also toast available, fresh coffee and tea and small selection of fruit and fruit juices.
The bar does have a piano player for a short time most evenings, but is not overpowering. You can get a bar snack. Go for the Empress club sandwich, it was very tasty. There is a vegetarian option.
The bistro restaurant offers a small but nice menu, with a vegetarian option. The preparation and presentation was pretty good.
You can book a massage. There is also a sauna. No swimming pool.
You have a flight of steps to the bar/restaurant and reception, and along the floor levels are a few steps.

Room Tip: Book a sea view room, as these are larger than the standard rooms, you do have to negotiate steps up to and throughout the hotel.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank helensmith672017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Well run hotel with excellent dining facilities, the room had recently been refurbished to a high standard
Pleasant bar/lounge area to relax in combined with a excellent location on the promenade
This hotel is at present in the process of upgrading the rooms

Stayed: March 2018
Thank Salestt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

booked double room 3 nights very modern and very comfortable also people on desk,bar and room cleaners all very friendly. would recommend to anyone as the price was very reasonable also the breakfast was included in our stay and worth getting as very nice.

Room Tip: not all rooms have sky telly if you need it, so make sure you book the right one.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank bethyoudog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

I arrived in the dark and knew hotel was on seafront but couldn't find it because the lit name sign is right at the top of the building and not easily visible when driving. I had to park up to find it. Bar and reception areas looks opulent and there it ends. Rooms are dated however, they were warm and clean. I ate in the bar and staff were pleasant and helpful. Food was reasonably priced for the island.

Stayed: October 2017, travelled on business
Thank paulnpaula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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