We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (916)
Filter reviews
916 results
Traveller rating
300
346
177
57
36
Traveller type
Time of year
LanguageAll languages
More languages
300
346
177
57
36
Show reviews that mention
All reviews piano bar the penthouse burger bar sea view isle of man executive room central promenade kippers single room buffet style coach party reception staff sea front coach trip evening meal breakfast was excellent electric railway
Filter
Updating list...
131 - 136 of 916 reviews
Reviewed 6 April 2018

Comfortable and deserving of better than a three star rating. The main lounge and bars are vibrant with a piano bar most evenings. Excellent facilities for food, good restaurants, excellent breakfasts. Clean and bright. Rooms comfortable and well presented. Only real downside is the very small and slow lift to the upper floors. Staff are friendly and seem really interested in you without being patronising. Bedrooms quiet, warm with comfy beds.

Room Tip: Budget rooms have no view and are small but adequate. You pay a bit more for larger rooms and rooms with a view, but still good value.
  • Stayed: April 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Philip W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

My single room was clean and warm. The bed was wide and comfortable. The bedding was clean and in good condition, as were the towels. The bar, breakfast room and reception desk staff were all polite, helpful and friendly and there were enough staff on hand to ensure you didn't have to wait for service. I will definitely go there again if I return to the Isle of Man.

Stayed: April 2018, travelled with friends
Thank Jill-Rhianna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018

Centered along the promenade a real Victorian hotel, comfortable and we'll positioned near Douglas town centre. A room overlooking the sea, is a much better option. As the rooms are a little larger than the rest. This hotel would have gotten five stars but for the steps along the corridors to the rooms. Where we were positioned was on the first floor, which unfortunately suffered a loss of heating in the room, however the manager did provide a portable electric heater till the heating was sorted. We had the odd times when when the flush continued on and on for an hour. Breakfast is a full buffet affair with bacon, eggs, sausages, black pudding, hash browns and beens, with serials toast and a small selection of croissants or pan au chocolate. There was also toast available, fresh coffee and tea and small selection of fruit and fruit juices.
The bar does have a piano player for a short time most evenings, but is not overpowering. You can get a bar snack. Go for the Empress club sandwich, it was very tasty. There is a vegetarian option.
The bistro restaurant offers a small but nice menu, with a vegetarian option. The preparation and presentation was pretty good.
You can book a massage. There is also a sauna. No swimming pool.
You have a flight of steps to the bar/restaurant and reception, and along the floor levels are a few steps.

Room Tip: Book a sea view room, as these are larger than the standard rooms, you do have to negotiate steps up to and throughout the hotel.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank helensmith672017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2018

Well run hotel with excellent dining facilities, the room had recently been refurbished to a high standard
Pleasant bar/lounge area to relax in combined with a excellent location on the promenade
This hotel is at present in the process of upgrading the rooms

Stayed: March 2018
Thank Salestt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2018

booked double room 3 nights very modern and very comfortable also people on desk,bar and room cleaners all very friendly. would recommend to anyone as the price was very reasonable also the breakfast was included in our stay and worth getting as very nice.

Room Tip: not all rooms have sky telly if you need it, so make sure you book the right one.
  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank bethyoudog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews