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Reviews (295)
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All reviewsindoor poolleisure facilitiesisle of wightpremier roomlovely hotelposter bedmain buildingsandown bayhotel is situatedcold buffetfreshly cooked breakfastbooked this hotelquiet locationpoached eggssea viewjust returned from a night staybase to explore
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Reviewed 18 September 2017 via mobile

I had not looked at any reviews beforehand as we were travelling with a group of other people, and we were all staying together in one place.
Whilst I say our room was basic and functional, it was also of a standard not at all similar or as high a standard as to what you'd expect from a Premier or Holiday Inn.
There is plenty of parking front and rear, and outdoor space. We did not use the pool or spa facilities but some of our group did and commented on the high chlorine levels in the indoor pool. That concerns me as to how often the pool is cleaned.
So, starting with breakfast;
Continental had all the usual expected foods, cheese, ham, bread etc.
The cooked breakfast consisted of almost anything you would or could ask for, even kippers! It was plentiful, but I would have expected better quality produce.
The breakfast service itself was very well organised and lighthearted with the staff, some guests may not have liked the gentle banter.
The dining room was clean, tidy, well set out and comfortable.
We had a pre- ordered dinner here, it was ok for the cost, but to charge for a coffee seemed a little cheeky given normally in hotels, coffee or tea would be complimentary or included.
The bar lounge is comfortable. A traditional decorated room of any Victorian property. The chap who serves the bar is friendly and very amenable, but also assists with other hotel duties therefore meaning, be patient and ding the bell. He is sure to return..

On to our room......we booked for a kingsize or at least double room. To find two small single beds, with an ocean of carpet in between, was really not acceptable. We spoke to the very nice and polite girl on reception, who told us there had been a problem with the original bed frame collapsing. Which then using our powers of deduction, clearly it was a very old frame as was the rest of the furniture in the room. My husbands bed creaked and squeaked every time he took a breath let alone when he moved! The bed linen was rough and didn't really fit the mattress, no protector, and the valences un-ironed complete with large stains YUK!!! The lighting is poor, few downlighters and the table lamps not very useful. The bath towels are poor quality, no face cloth, the hand basin wasn't very clean, mould formed in the overflow inlet, grouting poor and grubby almost mouldy. The vanity mirror above the hand basin needs throwing out asap! The air vent allowed a cooking smell in, but didn't help steam escape. The toilet paper was purely a disgrace. What you used to have in school toilets in the early 1980's! Rough and skin scraping! Upon using public toilet facilities on Ryde Esplanade, that was positively luxurious! And FREE!
The bath with shower over was ok. Not too much mould, YET, in the grouting, but forming a little film. The shower curtain is poorly fitted, a one size fits all, with clips that come apart so you have to re-clip regularly. However the curtain may have been new or cleaned properly as it was spotless. The splash back wall at the handbasin needs a good wipe down as I don't really favour other people's mouthwash or toothpaste staring at me! Grubby.
We were disturbed early in the mornings and quite late in the evenings with other guests walking past our room due to very creaky floor boards, likewise above us too, and you can hear every switch flicked, when someone coughs or sneezes in the neighbouring rooms.
Upon checking out, my husband did mention various things to the very nice lady at reception, and I believe she's heard all this before.
I have given this review an average rating as the staff really are making up for the negative points of this hotel.
In short, sadly we would not return based on this hotel not being value for money.

Stayed: September 2017, travelled with friends
2  Thank Cagneydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017

We tried this hotel for dining through The Price is Wight. On arrival we noticed there was a large coach party and thought we might be in for a long wait, however, we did not wait at all. As we were slightly early we had a drink in the bar and were then escorted into the dining room where we were not lumped in with all the coach party but had a lovely table in the window and our sea food platter arrived almost immediately which was by far the best sea food platter that we have ever had or seen. There was lobster, crab, green lipped mussels, prawns, cockles, mackeral, mussels shrimps, crab sticks, potato salad, three further dressings and strawberries with an extremely fresh salad. Excellent house wine which we were offered to taste first. Staff were excellent and very helpful, we were not rushed at all. Highly recommended.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank GeorgieandLucia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017 via mobile

The hotel is in an advantageous elevated position with lovely views. The location is quiet, away from noise and traffic. Some parts of the hotel and facilities are, put politely, tired and in need of some decoration. Our room had very creaky floors as did other rooms, we could hear, which were a little disturbing at night. The staff are very welcoming and friendly and food and selection excellent. Liaison with the coach travel company was excellent and well planned for arrival, tours and departure. Midweek evening entertainment was a 'karaoke singer' who, although not to my taste, was entertaining (with hotel staff assistance!). Overall a decent hotel with excellent food.

Stayed: September 2017, travelled with friends
Thank viljo26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

hotel easy to get to at top of a hill in shanklin good parking room where good easy acesses to all off island food was good staff very friendly indoor pool heated and a out door pool town center short walk from hotel very good place to stay

Stayed: August 2017
1  Thank Frank C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2017

Hotel is situated at the top of a steep hill which is not ideal unless you have a car. Lovely hotel with much character, breakfast is an experience with humour in plenty from andy the waiter.

In summary a great week to either relax by the indoor or outdoor pool, or for the energetic to walk or cycle to the local villages.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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