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All reviews prince regent sister hotel next door self drive adjoining hotel coach holiday entertainment every night sea front bar prices sea view short break restaurant staff each evening bus stop lovely break enjoyable stay couldn't fault town centre
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89 - 94 of 953 reviews
Reviewed 6 April 2018

good value for the money, unfortunate about the waiting time for the lift. Nice Sea View room, hotel nice and warm, service in restaurant excellent. Did have a problem with bed making on two consecutive days but was dealt with efficiently.

Room Tip: Rooms at the back overlook car park which could be noisy
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank sghowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah C, Guest Relations Manager at Russell Hotel, responded to this reviewResponded 29 April 2018

Thank you for your review of the Russell Hotel. We are very pleased to read how much you enjoyed your stay with us and we hope to be able to welcome you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

Stayed here over Easter. Our room was pretty standard bed very soft and saggy in the middle .No Wifi in rooms
The rooms were very dark so couldn't read

Loved the Bingo caller and his original way of doing things .Could do with slightly less Bingo and more music
Could do with some all hotel Wi- fi .

Not very suitable for disabled people as lift is sub standard .

Room Tip: Could do with more disabled access
  • Stayed: April 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
3  Thank bensanderson26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah C, Guest Relations Manager at Russell Hotel, responded to this reviewResponded 29 April 2018

Thank you for your review of the Russell Hotel. I am sorry you did not find your bed comfortable. If you had reported this to the
hotel I am sure they would of tried to rectify this for you. I am surprised to see your comment about not being suitable for disabled people as we have access at the back of the hotel and every year we do cater for many disabled customers in the hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018

On arrival, very disappointed with the room, 331, but speaking to the management, the room was changed and our stay was very pleasant. The food was very good as was the service and the entertainment manager kept the evening going.

Room Tip: Avoid room 331 if you are taller than 5 foot 6 inches..
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank johnhodson268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah C, Guest Relations Manager at Russell Hotel, responded to this reviewResponded 29 April 2018

Thank you for your kind review of the Russell Hotel. I am sorry you were not happy with your initial allocated room. The hotel will always try and sort out any issue you may have and I am pleased this was sorted. We are very pleased to read how much you enjoyed your stay with us and we hope to be able to welcome you back again soon.

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Reviewed 4 April 2018

Very good value, enjoyable well presented food - varied but limited choice. Rooms very adequate and clean and updated. Hotel very efficiently run, staff very friendly and helpful. Hotel on seafront with bustop outside front door with main bus stops very close by to many nearby places. Town short distance from hotel. Limited leisure facilites but entertainment nightly.

Room Tip: Do not feed seagulls that hover outside windows
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank bettyseager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah C, Guest Relations Manager at Russell Hotel, responded to this reviewResponded 29 April 2018

Thank you for your wonderful review of the Russell Hotel. We are very pleased to read how much you enjoyed your stay with us and we hope to be able to welcome you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

Stayed here over Easter. Our room was pretty standard but things were missing such as a hairdryer. The shower was very weak - the water flow and the water temperature was inconsistent.

Our meals were provided (breakfast and evening meal) and were of a basic standard. The evening entertainment (bingo and cabaret singers) is aimed at pensioners and wasn't our thing at all. The noise from this resonated throughout the hotel until 11.30pm.

The worst thing about our stay was the very soft beds. During our four night stay, none of us slept well on any night. This was exacerbated by creaky floorboards. We heard everyone walking past our room at all hours of the night.

We wouldn't choose to stay here again although we can see it would suit the older people/pensioners who seem to enjoy this kind of stay.

Stayed: April 2018, travelled with friends
3  Thank vodkaangel22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daishs_Holidays, Guest Relations Manager at Russell Hotel, responded to this reviewResponded 4 April 2018

Thank you for your feedback. Please accept our apologies for the water pressure, there was an issue with the plumbing which has now been fixed. Hairdryers are available from reception, you just needed to ask and one would have been provided.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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