I have been visiting waterside for several years but i was disgusted at my recent holiday. The caravan we stayed in was in a terrible state on our arrival - the bin in the kitchen had not been emptied and as a result the entire caravan smelt awful! there were stains all over the carpet and dirty dishes left in the sink. Used bedding was also still on the beds - it had obviously not been cleaned since the last family left! When we complained, it was eventually cleaned, after some doubt over whether we had managed to cause the dirt ourselves!! The reception staff were, as a rule, generally rude, unwelcoming and talked between themselves rather than seeing to their customers.
The facilities on site are good - the swimming pool and spa being used frequently by myself and family over the years. However, I was disappointed when we asked to book a double indian head massage for myself and my partner and were told we couldn't because only one member of staff was trained to do this. Surely if they offer this service, all staff should be trained?
The venue used to be lovely, with friendly staff, but now they seem to not really care about their customers which is a shame. The new layout is terrible, with views of the stage being blocked by a huge dj box in the centre. Entertainment is fantastic as ever though, except for the childrens entertainment in boomers which is accessed through the pub! We didn't dare to use the restaurant as we had heard awful comments from many other guests and so stuck to our usual favourite pub - the smugglers at osmington.
Additionally, my daughter and her boyfriend went into weymouth town on the friday evening of our stay, returning home at about 1am (not particularly late for a 21 year old!) and was told in no uncertain times by the rude security personell to 'shut up'. How rude and unprofessional!
Overall, i'd avoid it! waterside has gone severely downhill over the years, particularly with cleanliness and professionalism amongst the staff. Myself and many other frequent visitors have decided not to visit again. Very disappointing!!
- Also Known As:
- Waterside Holiday Park Hotel Weymouth
- Waterside Holiday Park And Spa
- Waterside Holiday Park & Spa Weymouth, Dorset