We used this hotel to stay over night for a wedding that we were attending in Callander. I called up before hand to ask if we could get into the room early as we were driving a distance and would like to get changed in the room. The staff stated if the room was not ready on our arrival they would accommodate us. The only downside on our arrival was the parking. It is all on street parking and it is very busy. We were very fortunate to park right outside the hotel but that was sheer luck.
The room was clean, airy and had all we were looking for. There was a noise from the water tank or something like that. Each time the tap got turned out it screamed but this was a minor issue on comparison to our full experience.
We were greeted with a smile and had everything explained to us and they even gave us the number and phone to call a local taxi.
The next morning the breakfast was first class. I am vegetarian and sometimes this can pose as an issue. I could not fault breakfast or the service at all.
On leaving the hotel my boyfriend had forgot something. He called the hotel and they went and looked in the room, found the item and posted it out to us with no extra charge. That is going that extra mile. Would certainly recommend this hotel to anyone.