Went here for lunch last Tuesday, lots of signs outside boasting "2 meals for £10" and "kids eat free", however kids can't eat free when using 2 for £10 offer we were told.
Tried to order from the menu but half the meals on the menu weren't on the till computer so the waitress just said we couldn't have them, no apology or anything. When I asked for starters she huffed and puffed and said I should have ordered them first. Wanted gorgeous starters which were on the menu but not on the till apparently so we just couldn't have them either!!!
Man in front of me ordered 4 drinks, this took about 20 mins as loads of the drinks she poured out then couldn't find on the till computer again so had to put them behind the bar and ask him to order something else.
Apparently there had been a new menu started but no-one had told the staff or changed the items on the till so maybe management need to sort that out!
Shame about the service as the food was great and the views just breathtaking. Would like to eat here again as the food was lovely and we felt very comfortable there as family - loads of high chairs! Price very good too.
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- Also Known As:
- Royal Hotel Ross On Wye
- Royal Ross On Wye
- The Royal Hotel Ross-On-Wye, Herefordshire