Having visited this restaurant 2 years ago I was very excited to come back, however it is clear that something has changed between then and now.
The food was disgusting and the service was awful.
Starter: Given store bought tortellini (recognised it immediately as I buy it all the time) in a hot watery tomato sauce. Don’t know exactly what it was but something came out of the microwave as I heard the ding.
Main: Firstly I wanted the chicken, however, I was told I could not swap potatoes for fries which made it clear that the whole meal was pre-prepared or pre-packaged – instead I chose a pizza. I did not like the pizza for 2 reasons. 1 was that I had ordered anchovies by accident which I do not like (not the restaurants fault at all), 2. the pizza dough was raw, the tomato sauce was very watery and had all dripped off the pizza making it soggy and the cheese was hard to find. The majority of the pizza was just dough with some wet red stuff on it. I ate the crust as I was hungry and left all of the middle – mentioned that I had made a mistake by ordering the wrong pizza and he just walked away without a word.
The bill: Here is where we realised the bread and olives that were forced on us without request or notice actually cost us £2. (Small price to pay for the best part of the meal). The kicker was the ~£5.35 tip that we were forced to pay, and when I told him I was not going to have it included in the bill I received a rude argumentative response saying I had no choice.
The manager: I'm not sure if he could have cared any less. When I mentioned the problems that I had with the main he was not interested in helping and said that I was mad because I wasn’t allowed to swap potatoes for fries. Confused and angry at this point I paid the bill in order to get out of the restaurant. Had there been any customers in the restaurant I think it would have caused a scene. The lack of attendance and recent reviews says it all really.
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