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“Average, Functional but a Bit Tired”

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Holiday Inn Basildon
Ranked #5 of 7 Hotels in Basildon
plymouth, mi
Level Contributor
121 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Average, Functional but a Bit Tired”
Reviewed 11 February 2012

This hotel was fine for a quick business stay. The staff was friendly, there's a bar in the lobby that pours a good pint. The room was spacious, clean and comfortable enough, with a nice bed and a sofa. The bathroom was a little small but suited my needs fine.

The drawback is that it is just in need of some renovation. The carpet is old and worn. Same with the wallpaper and walls. Just needs some new love and we'd be happy!

It was nice that they give you a bottle each of sparkling water and regular water. Too bad the regular water in my room had been opened and was missing a gulp! Attention to detail, folks!

There's a couple of chain restaurants in the area - Pizza Hit and TGI Friday's, So if you're looking for something local you'll have to drive. We had breakfast in the hotel restaurant and the buffet was a notch above normal. They catered to American tasted but had plenty of British offerings too.

In the end, it was fine for a quick night of business travel, but not the kind of place or location I would consider for a vacation or getaway.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adavici
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Manager at Holiday Inn Basildon, responded to this review, 15 March 2012
Dear Guest

Thank you so much for taking the time to comment on your experience with us on Trip Advisor.

I am pleased to see that the hotel offered everything that you needed and my team looked after you.

We do have a rolling maintenance programme in place to ensure that we keep on top of any fixtures and fittings that may need replacing or repairing.

I hope we can welcome you back in the future.

Kind Regards

Daniel Sharpe
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (122)
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Cologne, Germany
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 7 February 2012

One of those places that were booming approximately in the '80s, but did not see major renovation since then - and it shows.
Absolutely terrible price/value ratio - but that seems to go for all greater London area, so if you're looking for value for money go somewhere where you do not have to pay in Pounds.
But if you need to go to the area, you won't find much better places - not because this one is so good but because the others are about the same bad.

Room Tip: If you want a Non-Smoker unit, insist on that when making the booking - if you don't you may end...
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Werner B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Manager at Holiday Inn Basildon, responded to this review, 15 March 2012
Dear Mr Werner

I am sorry to read that you did not find the hotel good value for money, please be assured that we have a rolling maintenance and cleaning plan in place to ensure the hotel is kept in a good condition and offers everything our guests may require.

I hope that you may visit us again in the future and am i sure that your experience would be very different.

Kind Regards

Daniel Sharpe
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex UK
Level Contributor
95 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 30 January 2012

Everything about this hotel is standard. Room was fine. Good night's sleep. Breakfast was the usual unappetising buffet of cooked breakfast lying under warm lights and looking like it had been there sometime.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian_COLCHESTER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Manager at Holiday Inn Basildon, responded to this review, 2 February 2012
Dear Adrian

Thank you for taking the time to share your experience at our hotel on Trip Advisor.

I must appolgise that the breakfast did not meet your expectations on that day. I will ensure that these comments are fed back to our breakfast team so that we can improve moving forward.

I was happy to read though that the room was good and you had a good nights sleep.

I hope to be able to welcome you back at some point in the future.

Kind Regards

Daniel Sharpe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seaford, United Kingdom
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 24 January 2012

Stayed on the 22nd December 2011 due to a Funeral it was necessary to stay the night before, and location was good, although if not using a Satnav, a planned journey would be well advised to be organised as the Entertainment complex where the Hotel sits, could be a nightmare to find as like a New town of the Fifties, Basildon is very generously spread over Essex, so miss a turn and you could be looking at a Warehouse or office block as the road and area is one big industrial/Business park so take advice, and dont panic.Hotel food is good to average, could be cheaper, although check out the menu first, but a short walk away or drive within 2 minutes are a variety of restaurants and carverys which are reasonable.
Rooms exceptionally clean suited to business or short stay on route accomodation, Bathroom clean & tidy and provide all you need, Tea coffee at hand, comfortable bed, good TV, average price would not pay much more, so 8 out 10 is fair to say, so well done to all staff should they read this! Thanks it made the journey and visit, more comfortable in light of sad circumstances of the funeral the following day.

Room Tip: Rooms facing the lake are nice for view and possibly quieter, but generally I am sure all are of a g...
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusseXFactor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Manager at Holiday Inn Basildon, responded to this review, 2 February 2012
Dear Valued Guest

Thank you so much for the kind comments regarding your stay with us.

It is great to read that my team and the hotel offered you the service and facilties that were needed during a sad time for you.

Just to let you know we are always taking on board feedback on how we can better improve our product so your comments about the menu pricing will be fed back up the line.

I hope to welcome you back in the future ,under better circumstances next time

Kind Regards

Daniel
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Glasgow
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 January 2012

Been here many times before on business. Hotel is next to often busy leisure park. Rooms are basic. No complaints but would not want to be here more than a few days.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnGMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Manager at Holiday Inn Basildon, responded to this review, 19 January 2012
Dear John

Thank you for taking the time to comment on your many visits to us here at Basildon Holiday Inn.

Although it is great to read that you view us as good value, i would welcome the opportunity to here form you on what we could do for you in particular to make your stay, that more enjoyable.

I look forward to hearing from you.

Kind Regards

Daniel

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Basildon

Property: Holiday Inn Basildon
Address: Waterfront Walk, Festival Leisure Park Cranes Farm Road, Basildon SS14 3TJ, England
Phone Number:
Region: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Basildon
Price range (per night): ₹ 5,171 - ₹ 10,601
Hotel Class:3 star — Holiday Inn Basildon 3*
Number of rooms: 148
Official Description (provided by the hotel):
The Holiday Inn Basildon is located on the Festival Leisure Park set in its own grounds overlooking a picturesque garden and fishing lake. The Holiday Inn Basildon is 0.5 miles from CNH tractor plant and 3 miles from Ford Motor Company research centre. We are only 40 minutes from Stansted Airport and 8 miles from the M25 Jct.29 with easy access to Lakeside and Bluewater shopping centres. The Holiday Inn Basildon bedrooms have high speed internet access and are air-conditioned. Family and accessible rooms are available. Meeting rooms and public areas have WIFI. We offer an extensive menu served daily in our lounge and 24 hour room service. The Holiday Inn Basildon is a popular venue for meetings in the Academy Conference centre. The Holiday Inn Basildon also caters for banqueting events including dinner dances and weddings in our suites which can cater for up to 220 guests and has ample free parking, including accessible parking. The Festival Leisure Park adjacent to the hotel boasts a wide choice of restaurants, nightclubs and leisure activities, including a 10 screen cinema and bowling alley. As one of our guests at the hotel you can take advantage of complimentary one day passes to the Fitness First gym that is a two minute walk from the hotel. The hotel offers leisure packages:- shopping, family and honeymoon. Kids Stay and Eat Free* making Holiday Inn Basildon an ideal location for a family short break. ... more   less 
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Also Known As:
Holiday Inn Basildon Hotel Basildon
Basildon Holiday Inn

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