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Reviews (145)
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Reviewed 11 March 2012

We have stayed in Wye House plenty of times the past years and had some lovely memories attached to it. Not least because it is close to some fantastic climbing and walking areas and based in the lovely Buxton but also because we think it is a fabulous place to stay with families and friends.

The rooms are spacious, beautifully designed and the self catering concept suited many families and couples alike. The rates are also very reasonable for an accommodation of such high standard.

I was actually looking at booking the whole place out for my forthcoming birthday and am very sad to hear that it is under administration and wishing it wasn't so. Anyways just wanted to say thank you to Dale for keeping this place running under difficult circumstances and all the best for the future.

  • Stayed: June 2011, travelled with friends
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Thank Belinda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2012

Our stay at the Chateau in 2010 was wonderful, so when we were looking for a comfortable place to spend a lazy week this place immediately sprung to mind. Knowing that the check-in procedure is rather weird (there is no reception; you have to phone) we got our apartment number in advance. Apartment Wye 15 was huge, but a little smelly. There was mould in the shower. The kitchen floor was rather grubby, the sofa sagged and the curtain was just a piece of cloth. We could not get the tv to work properly, many Sky channels were not available and we could not get the wifi to work. It turned out they were "switching providers". After a lot of complaints we got another apartment (13) which was better. It turned out that service is no longer on a daily basis, which is OK with us, as long as we have sufficient towels, toilet paper and bin liners. But we could not help worrying over towels and stuff, since everything was rather of less quality than promised and expected.
In this apartment the DVD-player had a very persistent feedback noise, making it unusable. No proper TV, wifi with a dongle (So I could not use my iPad) and with credit running out before the end of our stay, and no proper DVDplayer. This was not what we had expected, and certainly much less than we paid for! This is a premium-priced property, which in our last visit was worth every penny, but not this time.
This is a pity, because Buxton is a great place to stay, also in winter, and this place was high on our list of great experiences.
Nonetheless, compliments for Dale who, despite our complaints, remained helpful and friendly.

  • Stayed: February 2012, travelled as a couple
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Thank SalmonEllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2012

We have stayed at the Wye House previously (new year 2010) and because of the great experience we decided to spend a night there again over the snowy weekend we had in Feb as a mini break.

We booked a 3 bed apartment but as the cleaner couldn't make it in because of the heavy snowfall the apartment was not ready for us. Dale offered us 2, 2 bed apartments instead, which worked well for us as we were staying with our child and my parents. Dale was extremely helpful and was prompt at getting more towels and toiletries.

The apartments were very cosy, clean and spacious. As we had stayed before we knew what to expect but I must admit that the place is now in need of some serious TLC. The carpets need replacing / cleaning and the mould in the communal areas needs some attention.

I love coming here as is is close to the centre of Buxton and it does feel like home (only better!) but I do hope that Dale and co look at investing some cash in the upkeep of the place as I am sad to read some of the negative comments about the place.

I would still recommend this place to friends and feel it is great value for money - just compare it to nearby hotels and you'll see exactly what I mean!

Room Tip: Go and visit Lone Star restaurant - amazing!!
  • Stayed: February 2012, travelled with family
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Thank mrsjtaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2011

This cannot be recommended. Our stay was extremely dissappointing. The place is under administration. Before writing this review I was waiting for some kind of refund as discussed with Dale(not sure his title) during our stay when we expressed our dissatisfaction. I have received an e-mail offering a discount on the next stay! We stayed in number 12 Wye House.Here's the list of things
Stained carpets, coat hook hanging off wall, dirty shower with mould and previous person's(s) body hair, only two bath towels provided, ill fitting window in bedroom letting air through, latch broken, stained valance on bed, you'd expect a king size bed for a five star place - this was small and extremely soft, kitchen dirty with previous occupants food remains, splashes up wall, paint coming off walls in various places, no bin bags, dirty washing up sponge, stained holey tea towel and oven glove, light bulbs missing or not working, poor repairs evident, step to garden dirty... We could go on
On the positive side, the heating worked and there was hot water. We didn't try all the appliances so not sure if everything was in working order

Stayed: November 2011, travelled as a couple
4  Thank Caroline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2011

3 apartment suite with fully equipped kitchen, 2 bed rooms and a big living room. The Chateau itself is an office building, the suites are on the right hand. Friendly welcome and free internet

  • Stayed: October 2011, travelled on business
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Thank travelblock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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