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“Very welcoming hosts but our room could do with some slight modifications (room 6)”
Review of Castle View

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Castle View
Ranked #5 of 14 Chepstow B&B and Inns
Certificate of Excellence
Reviewed 30 August 2017

We were a family of 3 (2 adults and !$ year old girl) booked in for 3 nights as we were attending a family wedding at Caldicot Castle. The setting of the hotel is lovely and parking is in the pay and display opposite. Sunday parking is free but we struggled to get parked as I think there was an event going on on the Sunday at the Castle or nearby pubs. The building was gorgeous and as this is an old building it is expected that it would have uneven floors, low ceilings etc. The original oak staircase was absolutely beautiful (and my husband, being a joiner, admired this. The stained glass door leading to the garden was also beautiful. The beds were clean in the room we stayed in and they were made up each day too. We had to ask for more towels but these were bought to us straight away. What did cause us a few issues was getting ready for the wedding. There were only 4 plug sockets in the room and not one of them was situated near a mirror so getting ready for a wedding was not ideal. The mirror that was in the room had a light above it but the bulb had gone. When we asked for a replacement we were told it was an old design and they would try and sort us a lamp or something, We didn't get this so we ended up doing our makeup on the window ledge (as the room was very very dark) near the kettle point so we could use straighteners etc! The dressing table (which had the mirror with the light that didn't work) was tucked away next to the wardrobe but as the room had beams and one small window it wasn't really useable. Note to myself always pack an extension lead! The bathroom was clean but there was sign of mould in the shower tray so I showered in flip flops! The room we were allocated is not shown in any of the photos and seems to be an inferior quality to others shown but to be fair it served its purpose but as it was in the attic it was very dark .The staff were very very friendly and gave us taxi numbers as we were heading into Caldicot. and it looked as though effort had really been made in the downstairs reception and bar area. Breakfast I was worried about, especially as the food hygiene rating was only a 1 but we decided to give it a go and the breakfast was delicious. Don't get me wrong I was not expecting all mod cons and high spec as it is an old, historical building but maybe this room just needs a little updating. Room 6 overlooked the back of the hotel and the pub garden.

Room Tip: back facing room in the attic was very very dark
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  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank DawnH67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastleViewBB, Owner at Castle View, responded to this reviewResponded 5 October 2017

Thank you for your feedback. We are sorry about the lack of light above the mirror which has now been replaced with built in sockets for hairdryer / Straighteners so thank you for brining this to our attention.

Our hygiene rating does not reflect our standard, we had issues with paperwork at the the time of inspection, we are now hoping for a score at the opposite end of the scale when the council return to rescore.

Our shower cubical sealants are charged regularly but they continue to discolour. We use anti mould sprays with every clean so we can ensure that there is no need to wear foot wear in the shower.

Kind regards

Castle View

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13 - 17 of 308 reviews

Reviewed 20 August 2017 via mobile

Small, friendly and charming building a stones throw from the Castle. It's age does mean it's a rather quirky establishment with tiny narrow stairs and doors. Very warm welcome on arrival.
Room was tired and in need of some TLC but more than adequate for our needs. Lovely fresh white bedding although some of the towels need replacing. The floor was "undulating" in places that made for an eventful trip to the bathroom in the middle of the night.
Breakfast was freshly cooked and tasty using good quality products. The staff were extremely friendly and welcoming.

Stayed: August 2017, travelled with friends
Thank BARANJO5452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

Lying opposite the magnificent castle and beside the sleepy river this is a step away from Offa's Dyke and if you're looking for Comfort, convenience and good service from competent and helpful staff, Castle View fits the bill.

Stayed: August 2017
Thank maryDyffrynArdudwy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2017

Visited for Sunday Lunch,As we were a large party we were asked to pre-order are roasts,(which was a very good idea).On entering the Castle we found it nice and relaxing,and the two members of staff were helpfull.We booked for 1pm and our meals were ready for that time.We all had different roasts,and I must say they were all of a high standard.The 35 day sirloin was lovely and plenty of it,The two members of staff also served at the tables and done a first class job,as they also served the other guests as well.I would strongly recommend the Castle,and will be returning again.

Room Tip: lunch only
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  • Stayed: August 2017, travelled with family
    • Value
    • Service
Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2017

Nice old building and staff very friendly, the breakfasts are good and location is excellent. There is no free parking but the car park directly opposite is only £4 for 24 hours. They have a bar which is very comfortable but sadly they don't make the most of it and is shut most of the time to none residents. However they have an "honesty pot" for residents whereby you can serve yourself and just mark down what you have had which is a really nice touch.
The room was spacious and clean enough but I don't really like the sheet under the duvet as I get a feeling that the cover on the duvet does not probably get changed after every guest, so I then spend the night trying to keep the sheet between myself and the duvet. The bathroom was looking a bit dated and in need of new decoration, the shower was adequate.

Our biggest concern was the way we were not put in the main building but instead we were in an annex type granny flat some 45m from the main building.
This wasn't made clear when booking and one of the main reasons for booking this hotel was because of its historic value. Our actual accommodation was a new build with very thin walls and creaking floorboards from the people in the room above us.
I feel this is slightly verging on false advertising as everything I read about the rooms and the premises is about the main building which is actually quite lovely and which is what I thought we were getting due to the description.
This should be made a lot clearer at time of booking as we simply would not have booked this hotel if we had known.
Don't get me wrong the annex is quite nice and set in lovely gardens and some people may prefer this but the choice should be with the guests. We personally don't like going outside of the main building to get to our room as it doesn't make you feel part of that hotel.

Room Tip: Ask to be in the main building, unless you don't mind being in an annex some 45m from the hotel...
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank roma0161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Castle View

Address: View Bed & Breakfast 16 Bridge Street, Chepstow NP16 5EZ, Wales
Region: United Kingdom > Wales > Southern Wales > Monmouthshire > Chepstow
Amenities:
Bar / Lounge Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #5 of 14 B&Bs / Inns in Chepstow
Price Range: ₹ 5,604 - ₹ 8,137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castle View 3*
Number of rooms: 14
Official Description (provided by the hotel):
Established 1648 This Ivy Clad Coaching Inn sits directly opposite Britains Oldest Stone-Built Castle. Chepstow, a small border town resting next to the River Wye is a Must Visit destination if History, Horse Racing, Cycling, Walking or Live Music are amongst your interests. The Town boasts a variety of Drinking & Eating Venues and if your Staying the Weekend Our Sunday Roasts are not to be missed! 14 En-Suite Bedrooms share features of the Original Building 'Woodfield House'. Inlcuding Wall Murals and Exposed Oak Beams, unrivalled Castle Views & A Hand-Turned Oak stairwell that spirals you crookedly to the second floor or walk through our Listed Stain Glass Door and discover our secluded garden ablaze with colour during the summer, our tranquil fountain and pond, and our marquee Perfect for Drinks on a Summers Evening. ... more   less 
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Also Known As:
Castle View Chepstow, Wales

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