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Reviews (764)
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All reviewsitison dealsea viewscottish eveningsister hotelcourse dinnerdining roomthe ground floorshort breakcoach partytable servicehaggisgreat value for moneycheese and biscuitsfirst classstaff could not have been morenight breakspecial thanks
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8 - 13 of 764 reviews
Reviewed 4 weeks ago

My disabled wife and I have just returned from a two night dinner bed & breakfast stay at the Esplanade Hotel Dunoon. A great deal which we booked through myhotelbreaks.com. On arrival we were allocated room 308 on the first floor. It looked as if it had been recently refurbished. It had a spotless bathroom with a walk in shower as requested,very comfortable twin beds and an alcove area at the window with two comfy chairs and a round table. Although we did not have a sea view,our room was just a few yards from the entertainment lounge which opened on to a large balcony overlooking the Clyde estuary.On our first night we chilled out here with the complimentary bottle of wine included in the deal.
The dining room was five steps down from the reception area which was not ideal but as my wife can walk a few steps with assistance it was possible especially on the first night as we were assisted by Tamas who was very helpful. A small stairlift like the one in the Castle Museum would have made things easier. Tamas helped us avoid the stairs by arranging room service for us at breakfast.
The four course dinners were of good portions and well presented with a different menu each night.Service was very efficient without being rushed and the wine list prices were very reasonable.Although The Esplande Hotel is not ideal for the disabled we would not hesitate in recommending it to friends and family and would probably visit again ourselves.

  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank rabbyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGEEsplanade704070, Manager at Esplanade Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your kind comments regarding your recent stay at The Esplanade Hotel. Appreciative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from our Hotel.

We are so happy you enjoyed your stay with us, i will be sure to pass all your kind comments onto to Tamas!

In the meantime if there is anything we can do to assist you. please do not hesitate to contact us on 01369 704070, otherwise you can contact us by email at Esplanade@sgehotelgroup.com

Best Regards

Perry Holmes (Duty Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My husband booked this break for our first wedding anniversary. From arriving to leaving the service from the staff was 100% professional. Nothing was any bother for them.

This is an old building but it is spotlessly clean and well looked after. Our room was on the first floor as we had requested a walk in shower. I have mobility issues but there is a lift. Our room was spotless and adequate for our needs. Walk in shower with great hot water pressure. Tea and coffee making facilities. Comfortable bed.

The Chef, David, cooks beautiful tasty food. Our plates were cleared each night. Lots of choice on the 4 course menu. The roast parsnips were to die for. You won't be disappointed with the food that the chef produces. Gabor our waiter was so helpful and obliging. The young staff work very hard and efficiently.

The hotel manager stopped to chat with us on our second evening. When he found out it was our anniversary he sent us 2 glasses of champagne.

Breakfasts are delicious. Served to your table, not buffet style. No problems asking for more toast or coffee.

I know people say they will be back but we definitely will. Hoping the weather is kinder so we can sit outside and enjoy the amazing view.

Thank you to all the staff from Ann and Jim Brown. X

Stayed: June 2018, travelled as a couple
1  Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGEEsplanade704070, Manager at Esplanade Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for your kind comments regarding your recent stay at The Esplanade Hotel. Appreciative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from our Hotel.

We are so glad that you could enjoy your special weekend with us! I will be sure to pass on all your lovely comments onto the staff and we can't wait to welcome you back and hopefully as you say with some better weather for you to enjoy>

In the meantime if there is anything we can do to assist you. please do not hesitate to contact us on 01369 704070, otherwise you can contact us by email at Esplanade@sgehotelgroup.com

Best Regards

Perry Holmes (Duty Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

This is a total pleasure to write this review.... The Hotel is Beautifully Situated With Stunning Views... Lovely Clean Rooms and all meals cooked perfectly... served by lovely friendly staff... Nothing is to much trouble for any of the staff who work hard to make sure your stay is memorable and pleasant... A well stocked bar at very reasonable prices... The Manager Of The Hotel Ensures every detail of the Hotel is ‘ Top Notch ‘... Supported By His Exellent , Efficiencient And Very Friendly Assistant Manager Perry..... Would Not Hesitate to Take Another Coach Party as Happy passengers is Guaranteed.... And will definitely be visiting as a private Guest in the Very near future.... A Big Well Deserved .... WELL DONE !!! And Thankyou Esplanade..... Martin Seal.

Stayed: June 2018, travelled on business
Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGEEsplanade704070, Manager at Esplanade Hotel, responded to this reviewResponded 5 weeks ago

Dear Guest,

Thank you for your kind comments regarding your recent stay at The Esplanade Hotel. Appreciative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from our Hotel.

It was a pleasure having you Martin and we can't wait for your return where i am sure you will again have the excellent service you have experienced with us!

In the meantime if there is anything we can do to assist you. please do not hesitate to contact us on 01369 704070, otherwise you can contact us by email at Esplanade@sgehotelgroup.com

Best Regards

Perry Holmes (Duty Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

This hotel has so much going for it. The staff are really helpful in the dining room and bar. The housekeeping however could be better. We had to keep asking if we needed toilet roll or a change of towels. The rooms only got a 'lick and a promise' of cleaning too throughout the week. There didn't seem to be any supervision of the cleaning. Possibly staff need to be a bit better trained. We would probably go back there again if we went to Dunoon.
The actual town of Dunoon is very tired with lots of shops closed down but that's the same everywhere.

Stayed: June 2018, travelled as a couple
Thank 1950Pam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGEEsplanade704070, Manager at Esplanade Hotel, responded to this reviewResponded 5 weeks ago

Dear Guest,

Thank you for your kind comments regarding your recent stay at The Esplanade Hotel. Appreciative feedback such as yours inspires us to consistently provide our guests with the superior level of service they have come to expect from our Hotel.

We do apologies about the housekeeping, i assure upon your return that we will rectify this and help make your stay the best it can be!

In the meantime if there is anything we can do to assist you. please do not hesitate to contact us on 01369 704070, otherwise you can contact us by email at Esplanade@sgehotelgroup.com

Best Regards

Perry Holmes (Duty Manager)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2018 via mobile

Over at Dunoon, for probably the last time. My good Lady paid good money for my Birthday weekend. There was a very large crowd of children running wild outside the hotel and in it. It totally ruined my weekend. We had packed up and wanted a refund to go home but were asked to wait until the manager came. He offered is a free meal. Big Wow. We will skip that and just see the weekend out. But we will not be back.

Stayed: June 2018, travelled as a couple
4  Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SGEEsplanade704070, Manager at Esplanade Hotel, responded to this reviewResponded 11 June 2018

Dear Guest,

We appreciate the time you took to write your detailed review here on Tripadvisor. We are truly sorry for all the issues you encountered during your stay with us.
At your convenience, please email Esplanade@sgehotelgroup.com so that our Guest Services staff can further discuss your stay. We hope that you will give us another chance so we can prove to you what we are truly capable of.

Kind Regards

Perry Holmes (Duty Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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