We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,268)
Filter reviews
1,268 results
Traveller rating
587
449
164
50
18
Traveller type
Time of year
LanguageAll languages
More languages
587
449
164
50
18
Show reviews that mention
All reviews bay tree stained glass restaurant manager superior room lovely hotel four poster bed town centre dog friendly hotel on arrival sea view lovely room lovely weekend first morning sea front street parking the cliff third floor
Filter
Updating list...
399 - 404 of 1,268 reviews
Reviewed 25 January 2017

We stayed here on the special winter deal with our dog last week. I received the offer via email, it was a great price that included a 2 course dinner and breakfast both days - we did initially think we would go out to explore Folkestone on the 2nd evening but we enjoyed our first meal so much we decided to dine there again and I think between us, we sampled at least half of the menu over the 2 days! Everything was delicious and the service was spot on - restaurant manager Andy took care of us and our puppy Berty was made to feel just as welcome!

The room was a standard double and was recently refurbished. It was spotlessly clean and had everything we needed - excellent walk in shower! The ladies on the desk were so friendly and welcoming that when we finally waved goodbye, it was like leaving as friends!

The weather outside was freezing but it didn't seem to matter, Folkestone has a lot to do and we always found some great places to visit or stop for coffee (check out the harbour arm!) We haven't visited in many years but coming back you can see the town is very much on the up. The hotel itself is undergoing refurbishment, from talking to the reception ladies it seems like its a big project but it didn't affect our stay at all, didn't really realise there was work going on but they tell me its almost completed and we have already decided to come back and stay in the summer once its finished.

Thank you to all for such a great stay :)

  • Stayed: January 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank 78OJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BURL-GM, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 26 January 2017

Dear Guests,
Many thanks for your review and glad to hear that you (and Berty!) enjoyed your stay and dinner with us and nothing was much trouble. I thank you for your mention regarding our restaurant manager Andy and all the team. I hope to see you again soon. Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2017

We were told on arrival if we wanted a meal we would have to let them know as not much room. Car parking is awful and had to park on the road.
The lift was tiny and corridors on 3rd floor was very narrow. my room was very clean and tidy but hadnt been improved for around 25yrs. didnt have much contact with any staff. Having said all that it was good exceptionally clean and not expensive so would visit there again as not expensive

  • Stayed: January 2017, travelled on business
    • Location
    • Cleanliness
Thank 820nodrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BURL-GM, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 25 January 2017

Dear Guests,
Thank you for leaving a review and pleased to hear that you enjoyed your stay. All rooms are currently being refurbished to high standards, with only a few rooms to complete that should be ready by Spring time. Please note that the hotel offers a small car park but on-street parking is plentiful and unrestricted. Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2017 via mobile

We were greeted by friendly staff who told us we were going to be staying in the best room in the hotel , the room was large with a four poster bed and a bath in the room, there was a separate shower room with two sinks There is a lovely view from the bedroom windows, we were greeted by staff for breakfast, the choice was good but the coffee could of been hotter. Overall we had a lovely time thank you.

Stayed: January 2017, travelled as a couple
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BURL-GM, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 25 January 2017

Dear Guests,
Thank you for sending a review and glad to hear that you enjoyed your stay in our master Deluxe room. I hope to see you again at the Burlington in the future. Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2017

On our arrival we were upgraded to a suite which was great. Our suite was clean and very spacious, our 9 old daughter was so delighted by the space and her own tv!
Breakfast was calm and enjoyable and all the staff were very approachable and polite. We would definitely be coming back! Thank you for making our stay special.

  • Stayed: January 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank toffandmiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BURL-GM, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 25 January 2017

Dear Guests,
Thank you for your review and glad to hear that you had a comfortable stay at the Burlington. I look forward to welcoming you again in the future. Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2017

Our room very clean well presented bed very comfortable extra pillows no problem dog friendly staff very helpful and kind reception very welcoming again nothing to much trouble
Will stay again defiantly Chris Kim and penny the dog

  • Stayed: January 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank cffowler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BURL-GM, General Manager at Best Western Plus Burlington Hotel, responded to this reviewResponded 25 January 2017

Dear Guests,
Thank you for your review and pleased to hear that you (and Penny the dog!) enjoyed your stay with us. I hope to see you again in the future. Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews