I found these apartments for my parents a couple of years ago as they were local for staying near Huddersfield whilst visiting family and convenient for getting about.
They have stayed 3 times since and I was really looking forward to finally staying here myself with my son (age 8) and my mum and dad for a week of visiting family.
What a disaster.
We booked about 2 months in advance. We thought we'd have to have 2 apartments to accommodate the 4 of us. The day before our visit they contacted us and advised that they had a two bed apartment available which might suit us better. We expected the same quality as my parents had previously experienced.
We arrived after hours and so the keys were in a lock box. There were 'directions' to our loft apartment. When we followed the directions it turned out the apartment was on the other side from where my parents usually stayed. And it was up 4 flights of concrete (uncarpeted, slippery) stairs........ The other apartments have lift access.
My mum and dad are both over 80 and last time they stayed (Sept 2015) was just before my dad had a full knee-replacement operation which he is now recuperating from. My dad is on first name terms with the staff and always goes into the office. The last twice he visited he was using a walking stick as he couldn't walk too far very steadily. My mum meanwhile is pretty frail and has had a number of strokes. Climbing concrete stairs for them was like completing an obstacle course.
If the office had been open I'd have gone and said something straight away, but it wasn't. So I carried a car full of cases up all the stairs, went and found the car parking space (eventually... it was quite secluded and I didn't really feel either the car or I were safe when I was parking it).
The apartment really needed work. The radiators were hanging off the walls, the bathroom fan had been switched off, there weren't enough glasses for 4 people. There was none of the luxury you see in the advertising pictures on their website. The bathroom was very small with a normal bath with shower over. Nowhere to hang towels for 4 people...(not even any hooks on the doors in bathroom or in bedrooms). Not enough room for 2 ladies toiletries.... When they serviced it whilst we were out on the Friday (we arrived on a weds) they took away the towels but didn't leave any new ones - and the office was closed all weekend, so no towels till Monday......
The stairs situation meant that none of our elderly relatives could come visit us and also meant that we had to plan our days so that my parents were climbing the stairs as few times as possible. Truly ridiculous.
In short - nothing like what we were expecting and certainly not worth the £800 (!!!) paid.
- Official Description (provided by the hotel):
- Our serviced studios and apartments are available for short, or long term stays. The booking process is very similar to hotels, but serviced apartments offer considerably better value for money.The main differences between using serviced accommodation and staying in a hotel include the provision of a kitchenette area with self-catering facilities, Freeview television and Wi-Fi. These are often things that are charged for at hotels. In addition, you are free to bring your own food and alcoholic beverages without the worry of utilising room service or eating at specified mealtimes.Our self check in service gives guests the freedom to check in as and when they please, and gives a greater sense of privacy, adding to that ‘home from home’ feel. Our Housekeeping staff will service your room with towels and linen every third day, and again this can be done at your convenience.The suites range from studios to one or two bedrooms and penthouses. We also offer themed suites which are ideal for special occasions, or just for a little extra luxury. These self catering suites were constructed and furnished in 2010, but still boast many original features of our Victorian textile mill, such as the exposed stone walls and impressive wooden roof beams. This combined with modern and contemporary décor and facilities present a stylish base for work, leisure or just a getaway.Don’t forget! We can negotiate preferential rates for frequent users and corporate guests. BreakfastOur Bistro onsite is open for evening meals and breakfast from 9am and there are many great quality restaurants around Lindley. If you would prefer a continental breakfast pack to be placed in your room prior to your stay, we would be more than happy to arrange this. ... more less
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- Also Known As:
- Heritage Suites Huddersfield, West Yorkshire