I would call myself as a well travelled spa lady so when we booked the spa at Luton Hoo which is 5 star we had high expectations. My best friend who i went with also works within the health and leisure industry so had high expectations.
We arrived at the spa to be told 'through there on the right... to the pool etc'.
The pool and wet areas were extremely clean but all were a little on the small side for a 5 star hotel. The vitality pool was out of order but we were told this when we booked, however on seeing it, it would not have enhanced the spa. - Anyone who belongs to a gym has access to a pool, sauna and steam nowadays which is what this spa has.
The treatments were a hot stone massage and a hand treatment - the massage was lovely and very relaxing but the hand treatment was a disapointment - my nail polish wasn't even taken off and it felt as if it had been stopped halfway through.
Had to get dressed for lunch which was across the yard - which i was unsure as to the reason as this is very unusual for a spa day and spoiled the relaxing mood after the treatment. The waitress / bar staff did not appear to know what we could and could not have and they looked like they had slept in their shirts as unironed and not very well turned out. We also had to ask for our drinks twice even though there were only 2 other people in there at this point.
Food however was beautiful and very tasty - compliments to the chef and it was very good that we were able to have anything off the menu. We asked if we could add our drinks to the final spa bill but again they did not know.
Returned to the pool area in the afternoon to find the changing area very messy, clearly the checks had not been completed and the vents above the showers were very dirty - please see photo.
After lunch we walked to the mansion house and it was here that we saw where the 5 star was awarded - the staff were very helpful and professional. The rooms were beautiful with fabulous decoration and the service was second to none. Nothing was too much trouble. We ordered drinks in the lounge area which were made perfectly and were delicious - we would definately come back here again to stay, dinner or for afternoon tea.
Overall, the hotel was amazing and i would recommend here anytime - however the spa i would not recommend.
The day would have been alot better had the staff shown us around at the outset and explained where things were and what was available to us - we had to ask where the gym was and really wanted to go for a bike ride but again this was not explained.
We also had to ask about treatment prices as there were no price lists on show and when we were provided with our bills the member of staff was not wearing their uniform and were wearing a Soul Cal hoody - not very professional.
As we drove out of the Brasserie / Spa area - there was quite alot of rubbish by the side of the road including McDonalds cups.
In all a very dissapointing day that did not meet up to expectations of a 5 star spa. Thankfully the hotel left us feeling better about the day.
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- Also Known As:
- Luton Hoo Hotel Golf Luton