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“Avoid the spa if you want 5 star treatment!” 3 of 5 bubbles
Review of Luton Hoo Hotel Golf and Spa

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Luton Hoo Hotel Golf and Spa
Ranked #6 of 24 Hotels in Luton
Certificate of Excellence
London, United Kingdom
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Avoid the spa if you want 5 star treatment!”
3 of 5 bubbles Reviewed 25 April 2012

I would call myself as a well travelled spa lady so when we booked the spa at Luton Hoo which is 5 star we had high expectations. My best friend who i went with also works within the health and leisure industry so had high expectations.

We arrived at the spa to be told 'through there on the right... to the pool etc'.
The pool and wet areas were extremely clean but all were a little on the small side for a 5 star hotel. The vitality pool was out of order but we were told this when we booked, however on seeing it, it would not have enhanced the spa. - Anyone who belongs to a gym has access to a pool, sauna and steam nowadays which is what this spa has.

The treatments were a hot stone massage and a hand treatment - the massage was lovely and very relaxing but the hand treatment was a disapointment - my nail polish wasn't even taken off and it felt as if it had been stopped halfway through.

Had to get dressed for lunch which was across the yard - which i was unsure as to the reason as this is very unusual for a spa day and spoiled the relaxing mood after the treatment. The waitress / bar staff did not appear to know what we could and could not have and they looked like they had slept in their shirts as unironed and not very well turned out. We also had to ask for our drinks twice even though there were only 2 other people in there at this point.
Food however was beautiful and very tasty - compliments to the chef and it was very good that we were able to have anything off the menu. We asked if we could add our drinks to the final spa bill but again they did not know.
Returned to the pool area in the afternoon to find the changing area very messy, clearly the checks had not been completed and the vents above the showers were very dirty - please see photo.

After lunch we walked to the mansion house and it was here that we saw where the 5 star was awarded - the staff were very helpful and professional. The rooms were beautiful with fabulous decoration and the service was second to none. Nothing was too much trouble. We ordered drinks in the lounge area which were made perfectly and were delicious - we would definately come back here again to stay, dinner or for afternoon tea.

Overall, the hotel was amazing and i would recommend here anytime - however the spa i would not recommend.
The day would have been alot better had the staff shown us around at the outset and explained where things were and what was available to us - we had to ask where the gym was and really wanted to go for a bike ride but again this was not explained.
We also had to ask about treatment prices as there were no price lists on show and when we were provided with our bills the member of staff was not wearing their uniform and were wearing a Soul Cal hoody - not very professional.
As we drove out of the Brasserie / Spa area - there was quite alot of rubbish by the side of the road including McDonalds cups.

In all a very dissapointing day that did not meet up to expectations of a 5 star spa. Thankfully the hotel left us feeling better about the day.

  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Olivere16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLong8001, General Manager at Luton Hoo Hotel Golf and Spa, responded to this review, 18 May 2012
Dear Reviewer,

Thank you for placing a detailed review on Trip Advisor. Although you enjoyed some aspects of your visit to Luton Hoo, I am most disappointed that the service afforded to you in the Spa let us down on this occasion. Guest feedback of any nature, whether it be negative or positive is essential in monitoring whether our guests’ expectations are being met. Sadly this was not the case on this occasion, for which I offer my personal apologies. Your comments have been addressed with the Spa & Leisure Manager and remedial action has been taken. Our staff are committed to providing the very best service and a 5* experience for all our guests in each and every part of the estate; I know they will be very disappointed to note your feedback.

I do hope you will view these shortfalls as isolated and that we shall have the pleasure of welcoming you back on a future occasion, when you can be assured of our personal attention.

Kind regards,

Matthew Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (311)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 21 April 2012

My husband and I stayed recently and had the most wonderful time. The room we had in the main house was beautifully decorated with stunning views across the lawn down to the the lake and was exceptionally clean. We ate in the main restaurant which was a very special experience with excellent food and wines. At all times the level of service was extraordinary, from the parking of our car using the valet service to the waiting staff for afternoon tea and dinner. All the staff were smiling and friendly all of the time and could not do enough for us. We had to mention that the control for the shower in our bathroom was very stiff and by the time we returned from a day out the whole control had been replaced. We spent time in the spa which was peaceful and relaxing with NO children - a really lovely grown up experience! By the time our two night stay had come to an end I had to say to my husband that I really didn't want to leave - for 48 hours I felt like royalty. Thank you to all of you - we will definitely return.

Room Tip: Choose a room in the main house overlooking the lawns - you can sit in bed and admire the view!
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WickedTraveller41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLong8001, General Manager at Luton Hoo Hotel Golf and Spa, responded to this review, 18 May 2012
Dear Reviewer,

It was a pleasure to read your review, may I thank you for taking the time to write. I am delighted that you enjoyed your stay so much, that you did not want to leave. Our staff continually strive to surpass our guests’ expectations; they too will be delighted to know that you felt like “royalty” during your stay. Feedback of any nature is essential if we are to fully assess whether or not our guests’ expectations are being met. In this respect, we are glad you enjoyed your stay with us and very much appreciate this opportunity to demonstrate all that we have to offer.

I do hope we shall have the pleasure of your company again very soon.

Kind regards,

Matthew Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
1 review
5 of 5 bubbles Reviewed 20 April 2012

After leaving the M1 and Luton behind and driving up the long sweeping driveway to the main house, it feels like you have entered another world.
The hotel staff are exceptional, making you feel at ease instantly and cannot do more to help.
The rooms are sumptuous and have everything you could need and more.
The food is incredible in both restaurants. Having eaten there twice, they are both in my top 5 favourite meals ever eaten.
The Spa facilities are the same standard as the rest of the hotel! the staff are wonderful, the treatments amazing and the pool, sauna etc are beautifully maintained and very enjoyable.
Highly recommend a visit here.

  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hbgolfshake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLong8001, General Manager at Luton Hoo Hotel Golf and Spa, responded to this review, 18 May 2012
Dear Reviewer,

May I thank you for your valued comments; I was delighted to read your review and that you found your experience here at Luton Hoo to be enjoyable. Your comments will be shared with our staff, who I know will take great satisfaction from your feedback. Luton Hoo prides itself on the high level of service and hospitality offered and, as such, I am extremely pleased we were able to reach your expectations on this occasion.

I do hope we shall have the pleasure of your company again very soon.

Kind regards,

Matthew Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 10 April 2012

Really well maintained hotel, with great facilities. Me and my boyfriend visited here just as a nice break away for a friday, and service was absolutely outstanding. The gentleman in the lobby parked our car for us and we was lead to our room an hour early by Sonja on reception - room 147 was a deluxe room and worth every penny. It had a seperate shower and bath and with complimentary water too! Was very spacious and we had a lovely bike ride in the morning (free courtesy of the hotel) round the acres of land available to the hotel. Only thing I didn't really like was the hotel swimming pool, it just felt very small for a hotel so grand like the Luton Hoo, was swarmed with children screaming and running around and wasn't very relaxing at all actually infact it made it feel very budget so we didn't hang around too long there but obviously the spa facilites are 100 times better as it is just adults and you on your own and peaceful. Otherwise all in all (including the amazing room service and breakfast in the morning) 10/10! Go here, you'd be silly not to try it!

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chel89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLong8001, General Manager at Luton Hoo Hotel Golf and Spa, responded to this review, 20 April 2012
Dear Reviewer,

It was a pleasure to read your review; thank you for taking the time to pass on the benefit of your experience. I am delighted that we were able to score a “10/10” making your break-away an enjoyable and memorable occasion. The Management team are committed to providing the very best guest experience here at Luton Hoo, continually striving to surpass our guests’ expectations; it is most pleasing to note we appear to have done so, once again.

I do hope you will be able to return some time in the future, when you can be assured of our personal attention.

Kind regards,

Matthew Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 4 April 2012

Hotel staff and food top stuff! worth a visit.
Golf greens poorly laid lawn, our school field would be better as a fairways.
Dont go if you want a good course.

Room Tip: Mian house!
See more room tips
  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 1905Chelsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLong8001, General Manager at Luton Hoo Hotel Golf and Spa, responded to this review, 20 April 2012
Dear Reviewer,

We deeply regret that our golf course here at Luton Hoo failed to reach expectation, which is in contrast to the positive feedback shared by many other guests and our golf members.

We are extremely proud to have established our 18-hole golf course, which at set in the estate designed by Capability Brown and maintained daily by our team of Greenkeepers. Landscaped sympathetically into the grounds, the course stretches over 250 acres of the 1065 acre estate, meandering through countryside and at intervals, offering glimpses of the Mansion House and lake peeping through the trees. Many of our guests and golf members have commented that the last nine holes are a particular joy to play.

Nevertheless, guest feedback of any nature is essential if we are to fully assess whether or not our guests’ expectations are being met, if not surpassed. We will continue to consider how we may improve the golf course.

Kind regards,

Matthew Long
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luton Hoo Hotel Golf and Spa

Property: Luton Hoo Hotel Golf and Spa
Address: 105 The Mall | Luton Hoo, Luton LU1 2TH, England
Phone Number:
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Luton
#3 Romantic Hotel in Luton
Price range (per night): ₹ 17,616 - ₹ 36,260
Hotel Class:5 star — Luton Hoo Hotel Golf and Spa 5*
Number of rooms: 228
Reservation Options:
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Also Known As:
Luton Hoo Hotel Golf Luton

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