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“Italian Restaurant within Icon Hotel Luton”
Review of Icon Hotel Luton

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Icon Hotel Luton
Ranked #2 of 26 Hotels in Luton
Certificate of Excellence
Luton
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Italian Restaurant within Icon Hotel Luton”
Reviewed 8 June 2012

Took my family here for a meal and had good food and great service in nice surroundings.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Jo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Bugler, Manager at Icon Hotel Luton, responded to this review, 21 June 2012
Dear Jo,

Thank you for your kind recommendation of Cappello's @ The Icon Hotel Luton. It is a pleasure to see that you enjoyed divine food and service Team Cappello's offers. We would love to welcome you back soon and I particularly recommend our event nights which includes our very own Italian Nights.

Kind Regards,
Michael Bugler
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Aylesbury, United Kingdom
Level 4 Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 27 May 2012

We stayed 1 night prior to flying from Luton airport. The hotel was modern and clean. The rooms were well-appointed and relatively luxurious in a boutique-style. The friendly and helpful reception staff were very efficient at check in/out and were aware of our request at booking to order a taxi for departure at 05.00 the next morning (which arrived early and was outside the front door for us). The room had complimentary tea, coffee, hot chocolate, cookies and a variety of tolietries. The shower room was modern and clean. There was an LCD Digital TV with remote control. The hotel is located only 5-10 minutes walk from the town centre and is a 10 minute taxi ride (£9-£10 depending on the time of day) to the airport. We didn't use the restuarant at the hotel.
We would certainly stay here again when we next fly from Luton.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RovingRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Bugler, Manager at Icon Hotel Luton, responded to this review, 8 June 2012
Dear Roving Rich, thank you for taking the time to review your recent stay with us at the Icon Hotel Luton. We are very pleased that you found our location to London Luton Airport and facilities very suitable. We aim to deliver a personalised and individual service to all of our guests and we are pleased you received a personal touch to your taxi booking service. We look forward to welcoming you back to the Icon Hotel on your next visit to Luton.
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Poznan
Level 1 Contributor
3 reviews
Reviewed 15 May 2012

I absolutely loved how the hotel was organised and how the rooms were done - in a nice, modern way. Staff was very friendly and helpful. The only thing that disapointed me was the breakfast - pancakes were raw and typical English breakfast very not too good neither - very small portion and not too tasty.
Still, I would definitely go back and simply plan to have breakfast on my way to work.

  • Stayed June 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SiempreMadridista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 April 2012

Due to a cancelled meeting, I was left high and dry in Luton. I contacted the hotel to see if they might check me in earlier than scheduled, and was told this would be no problem.

The girl on reception (Amanda) was very professional and extremely helpful. I was quickly checked into my room.

One word of caution - the wifi in my room did not work, due to a very weak signal, so if you require this facility make sure that you lodge this as a specific request when booking. However - after one call to reception, the receptionist had brought me a device to boost the wifi signal. When this did not work, she arranged for me to move rooms to another with a stronger signal. I was very happy with the resolution to the issue, especially in light of having been permitted to check in early.

The room is very comfortable and very well equipped. There is a small amount of wear and tear, but certainly nothing extraordinary and certainly less that what you may expect in a Travelodge or other major chain.

Room Tip: Make sure to request a room with strong wifi signal.
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Bugler, Manager at Icon Hotel Luton, responded to this review, 29 August 2012
It is really rewarding for us to hear positive feedback from our guests and I thank you for taking the time to point out your satisfaction on the TripAdvisor website.

Our priority is that all of our guests have a magnificent and personalised experience at the Icon Hotel Luton and I am proud of my whole team who have met your expectations in terms of high quality of service.

We look forward to welcoming you back on your next visit to Luton.
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Northampton
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 April 2012

Having been to this hotel several times to eat in the past & always been very happy, we decided to try their "Italian" night! As usual the food was exceptional, the live entertainment - and I don't just mean the great singer Sergio but the other revellers too getting up to dance all made for a great evening! Superb value for money! The staff were very attentive & there was a great family atmosphere! Definitely looking forward to yet another visit!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Lucie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael_Bugler, Manager at Icon Hotel Luton, responded to this review, 29 August 2012
Thank you for taking the time to review your recent visit to Cappello’s @ Icon Hotel Luton. I have forwarded your comments onto our head chef who is delighted by your glowing review. I am very pleased that enjoyed the Italian Night that you attended. The feedback has been incredible and so far the first 3 events have all sold out. The five course menu for £19.95 and the atmosphere created by Serge is making these nights very popular! We look forward to welcoming you back to Cappello’s soon. Please see our website for special offers and event listings.

Kind Regards,
Michael Bugler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Icon Hotel Luton

Property: Icon Hotel Luton
Address: 15 Stuart Street, Luton LU1 2SA, England
Region: United Kingdom > England > Bedfordshire > Luton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 26 Hotels in Luton
Price range (per night): ₹ 5,772 - ₹ 12,800
Hotel Class:3 star — Icon Hotel Luton 3*
Number of rooms: 60
Official Description (provided by the hotel):
Individually selected by the AA to feature in the guide 'Britain's Best Hotels 2012 - Perfect Places to Stay' and winner of a Trip Advisor Certificate of Excellence in 2012, 2013 and 2014.Luxurious comfort awaits you at our boutique hotel in central Luton dedicated to providing you with impeccable service and accommodation. Our rooms are uniquely styled to provide you with a mix of luxury and practicality to ensure you a great night's sleep where all your needs will be catered for. At the Icon Hotel Luton, near London Luton Airport, you not only stay at our stylish urban retreat but all of your individual requirements are met. ... more   less 
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