We went to the hotel for the Italian night (see separate review). We had two boys 6 & 14 with us. First impression of the reception area was "wow!".It is warm, tasteful and far removed from the bland, formulaic entrances of chain hotels. The receptionist set the standard for all the staff - you expect helpfulness but her smile was genuine and she went out of her way for us - even coming up to the 4th floor to show our 14 year old how to work the electric key personally so he had no worries when we adults went down to dinner - and so he knew who to contact if he wanted us while we were downstairs. This helpfulness was mirrored in all the staff that we met. The boys loved Jake who came to set up the sofa bed in the lounge area as he moved the DVD player from our bedroom to the lounge just for them so that they could watch DVDs in bed. He also showed them how to contact reception on the phone if they wanted anything - they were confident enough after to ring down for a jug of water while we were downstairs. The boys ordered pizza & chips from room service & despite the Italian night downstairs it came very quickly and was, they said, "nice & beautiful". The room was spotless and beautifully presented. The bathroom was very modern with a full size bath & fantastic shower. We were so comfortable that we all slept in the next morning. We all had a really positive experience of this hotel & our 6 year old didn't want to go home!
- Official Description (provided by the hotel):
- Individually selected by the AA to feature in the guide 'Britain's Best Hotels 2012 - Perfect Places to Stay' and winner of a Trip Advisor Certificate of Excellence in 2012, 2013 and 2014.Luxurious comfort awaits you at our boutique hotel in central Luton dedicated to providing you with impeccable service and accommodation. Our rooms are uniquely styled to provide you with a mix of luxury and practicality to ensure you a great night's sleep where all your needs will be catered for. At the Icon Hotel Luton, near London Luton Airport, you not only stay at our stylish urban retreat but all of your individual requirements are met. ... more less
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