Popped into this hotel on Saturday evening for their advertised happy hour from 5-7pm on 'Cocktails and Canapes' for £5.
Upon arrival, none of the staff were aware of the 'happy hour' and had to look on their own website to see what the deal was. We were then told that we could have cocktails for £5 but that we couldn't have the canapes as they needed to be pre-ordered (the offer stated that anyone could 'drop in anytime, no need to book!'
We were then told by the barman that there was no cocktial menu but he could prepare any cocktail we requested. We then asked for Caipirinha cocktail to be told they didn't have the alcohol for that (it's just Rum & sugar!).
I've been here previously for lunch where the service was terrible. I thought I'd give it another try, but based on this visit, I shall not be going again.
- Official Description (provided by the hotel):
- We are a 4 star rated hotel Individually selected by the AA to feature in the guide 'Britain's Best Hotels 2012 - Perfect Places to Stay' and winner of 5 consecutive Trip Advisor Certificate of Excellences between 2012 - 2016. Luxurious comfort awaits you at our boutique hotel in central Luton dedicated to providing you with impeccable service and accommodation. Our rooms are uniquely styled to provide you with a mix of luxury and practicality to ensure you a great night's sleep where all your needs will be catered for. At the Icon Hotel Luton, near London Luton Airport, you not only stay at our stylish urban retreat but all of your individual requirements are met. ... more less
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- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA and HotelQuickly so you can book your Icon Hotel Luton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.