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All reviews glaisdale suite dining room swimming pool free car park on arrival lovely hotel lounge area town centre hotel restaurant central location family room cooked breakfast evening meal some tlc good nights sleep weekend stay the cliff
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11 - 16 of 712 reviews
Reviewed 21 October 2018

Attending a Rotary Convention we had a group dinner in a room so dark you could hardly see. We asked for the lighting to be improved and it was, only for minutes later to be plunged into darkness again. On complaining we were told that the restaurant manager would not allow improved lighting as it spoiled the amibience!!!! Really - who is in charge here, the customer or the manager? Put a damper on the stay which had been ok until this incident.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
12  Thank XRXM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Court Hote... S, General Manager at Palm Court Hotel, responded to this reviewResponded 27 October 2018

Dear Guest ,

Thank you for your review concerning your experience here with us. Being a fan of Fawlty Towers it is a huge shame that only 12 episodes were only ever filmed.

Our restaurant is hugely popular and this is certainly a first that additional lights were asked to be switched on. The restaurants ' ambience' certainly lends itself to soft lighting and as the Manager I do have use the Rotarian's guiding principles in being that of " Service Above Self ."

Kind regards

Mr Jay Clements
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018 via mobile

We have just spent 5 days here.the rooms are a good size and beds comfortable. We ate in their restaurant twice and the fold was lovely. The lounge was comfortable and the bar serves good gin cocktails as well as many varieties of gin.

Date of stay: September 2018
Trip type: Travelled as a couple
2  Thank Hilary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2018

My wife and I stayed here for two nights as a treat. Booked at short notice - we were not disappointed. Very nice room on second floor (easy using the lift) and the meals were excellent. We shall certainly have another short break here before Xmas. Also very pleasant and helpful staff, really good service. Good value we thought. A big bonus is the free parking in their own undercover parking.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2018

this hotel is beautiful, the reception staff were really helpful as we just turned up and they offered me a suite which was stunning. the facilities were excellent and very clean bar staff were great. the room was huge and very clean with two TV's and a separate lounge area it also had a balcony with patio doors all round excellent value for money.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank steven t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Court Hote... S, General Manager at Palm Court Hotel, responded to this reviewResponded 18 September 2018

Dear Steven,

Thank you for giving us such positive feedback regarding your impromptu visit from a neighbouring hotel. We look forward to seeing you once again in the future .

Kind regards

Jay Clements

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2018

We stayed over the bank holiday weekend and had a lovely stay.

On arrival to our room we found the bath dirty but once I contacted reception this was cleaned within minutes which was very good.

The hotel rooms are a bit dates and I did feel it was expensive at £384 for two nights but we did have a family room and the hotel is central location with free car parking so I guess this is why you pay a premium.

My little boy fell poorly before we left for our weekend and need antibiotics, the staff were very accommodating and kept it in the fridge for us. The Lounge is lovely and we enjoyed tea and cakes in the afternoon which were delicious.

We travelled with grandparents so we managed to seek out for a few drinks in the bar on an evening, the gin selection is great! Bar staff very friendly which is nice.

Nice selection at breakfast time and plenty to choose from.

We did venture into the pool but I felt this area let's the hotel down as there was dirt in the pool and it needs some updating.

All in all nice stay but I feel what makes this hotel is the excellent staff members.

Room tip: Higher floor for less noise
Date of stay: August 2018
Trip type: Travelled with family
2  Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Court Hote... S, General Manager at Palm Court Hotel, responded to this reviewResponded 18 September 2018

Dear Louise,

Thank you for leaving your feedback in relation to your stay with us here at the Hotel. Please bear in mind for future stays at the Hotel our new website as opposed to third party sites. We guarantee the best available rates directly. And with our current promotion code featuring on our website this would also entitle you to a complimentary glass of House Champagne.

Perfect for after such a long journey

kind regards


Jay Clements


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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