My friend booked this place so that three of us could meet up in Scarborough to watch the motorcycle racing. When he booked via booking.com he was unable to indicate that the three rooms were each for single occupancy so, although he didn't need to, he phoned and checked this was OK and received email confirmation back, direct from the hotel. My friends arrived before I did on Saturday and tried to check in. They were told the actual room numbers allocated to each of us but advised to come back later as the rooms were not yet prepared. When we all arrived later to check in we were told our booking did not exist (even though we have a booking reference from booking.com and an email from the hotel!!). They offered us one room with 3 beds and that was it. And the price was about the same as for the three single occupancy rooms we had originally booked. Looks like they saw an opportunity to capitalise on a busy weekend due to the bike racing and didn't give a stuff about customer service. Scarborough was booked up so reluctantly I had to get the return train home the same day. So, I paid for a wasted train journey, didn't get my night out with my friends and missed the racing. The receptionist who had a basic grasp of English said the double booking situation is not uncommon. Avoid this place like the plague. Only scored it as a 1 as I cannot give it zero. Booking.com should withdraw this place as reading other reviews I see that their brand has been damaged by the same situation with bookings generated via their site.
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