I would never recommend anyone stop here, it is a terrible dirty property, very very misdescribed with poor communications from an owner who refuses to refund the overcharged payment and now ignores all correspondence.
we booked through Owners direct / holiday lettings reservation number HA-0YFWCX (for proof of booking)
we stopped in July 2017
at the time of booking we were overcharged by £35.00 for a 3rd extra person we did not request or want, the owner promised to refund this upon our arrival which he did not, even when we got home we contacted he and he said he would refund us and in the meantime we should leave a positive review which almost seems like a ransom request.... still not refund to date.
upon our arriva it was clear that the property was not as described and was dirty.
the electricity has to be paid for which cost us an extra £20.. this is not mentioned anywhere in the description 9i have taken screenshots for proof) you only find this out on the documentaion he sends you the day before you arrive after you have fully paid, to add more insult to this the pond which does not have a single fish in is using your electric for the pump, water feature and filter and there is no switch to turn it off, the lights in the kitchen light holds 5 x 40 filament lights which are very inefficient and energy thirsty, the fire is electric but you wouldnt want to use it as it is unsafe and could easily be knocked over as it is not the one pictured and is meant to be screwed to the wall.
1/ there were no towels supplied as described
2/ the pet cleaning charge is listed as £15 yet we were charged £19.99 (we never 3/ took our pet in the end but still should have only been charged £15)
4/ the "video library" contains many counterfiet dvds
5/ there were many hairs in the bathroom
6/ the waste pipes in the garden were disconected and spilling dirty water everywhere
7/ the fire is unsafe and not the one pictured it is meant to be fixed back to the wall but instead is freestanding and very unstable.
8/ the glasses in the cupboard had not been washed and had i presume what was dried milk in
9/ the electrical junction box in the kitchen was unsafe with poor IP rating
10/ the patio door windows looked like a small chlid had been rubbing his hands all over them and were dirty
11/ the kitchen work surfaces were dirty, as was the cooker top
12/ the kitchen light in the food prep area is filthy covered in cobwebs
13/there were no fish in the pond as described
the willow tree has been half cut down so is not as pictured
14/ the toilet seat is in a poor state and does not it properly.
15/ there were used rennie blister packs left in the bedroom and a sock in another leading you to wonder if the house including the bedsheets had been serviced at all.
16/ the bins were rammed full of rubbish from previous guests
we spent the first day of our holiday cleaning the property.
i have photos and correspondence as proof and screen shots of the original listing as proof of description incase its changed
never again, i feel totally ripped off, and the owner never answered his phone while we were there and has ignored all my messages.
Ten minute walk to beach. Chapel St Leonard's - places to visit Hardy's Animal Farm and Willow Farm for pyo fruit and veg. Golden Palms have a swimming pool open to public. Pet friendly beach, nice walks. Daisy our schnauzer loved it too. Lovely garden keeping dog safe.
We booked this cottage with our friends, then became aware through reading other reviews that there was a pay as you go meter. This was not mentioned on the Trip Advisor site, although we have been advised that the site will be changed.
We were visiting in December which would require heating, lighting etc at an additional cost to us.
However as we were not aware of the fact when we booked we tried to cancel our booking and receive a refund, as the information should have been on the website. The Owner refused to return our deposit. We were not supported by Trip Advisor to get a refund. They just passed on to us the decision of the owner, which was very disappointing, losing £75!!
Please be aware that if you book this property there is a pay as you use electricity meter fitted
This is not mentioned on the booking info so you may have a BIG surprise when you arrive as you are expected to walk to a local shop and perchase a electric card !!!!!!!
We refused to do this and as a result we lost our deposit
Big rip off as far as I am concerned so buyer beware