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“Nice room but poor service in resteraunt”

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Moor Hall Hotel & Spa, BW Premier Collection
Ranked #3 of 10 Hotels in Sutton Coldfield
Certificate of Excellence
Reviewed 5 February 2012

room very good. at last a hotel room with a 6' bed which was very comfortable. however the service in the resteraunt - The Oak room was poor and the staff had to apologise for the kitchen not being able to deliver in a timeley manner - this is not the first time that this has happened.

  • Stayed: February 2012, travelled on business
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2  Thank andrew s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTonyHill, General Manager at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 9 March 2012

Thank you for your feedback. I'm pleased that your stay overall was good but obviously disappointed in your comments regarding the restaurant. I have taken note of your comments and will investigate the issues to help make future improvements in this area.

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1,717 - 1,721 of 1,824 reviews

Reviewed 3 February 2012

I recently organised a Burns Night Celebration for a party of 36 friends at The Moor Hall Hotel.Joanne Newman and the events team looked after my many questions,alteration of rooms,party size,menu everything.Nothing was to much trouble.
On the weekend itself and our arrival at the Hotel we were greeted like Royalty Nigel Preston the Deputy Manager was professionalism itself.We also had a wheelchair bound guest who was looked after immensely well.The food was superb with many of my guests commenting that the haggis was the best that they had ever had.
I couldn't reccomend the Hotel highly enough.Wonderful

  • Stayed: January 2012, travelled with friends
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Thank michael h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTonyHill, General Manager at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 7 February 2012

Full marks! Thanks! What fantastic feedback! Burns Night is one of our most successful events of the year and, due to its popularity, we may extend it next year to two nights! We look forward to welcoming you back very soon.

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Reviewed 31 January 2012

Moor Hall provides a nice English-countryside feel to its guests. It has a charm to it, especially the dining areas and the surronding grounds. The rooms are nice and comfortable.

I would trade a little of the charm for some updates. Most notably, the bathroom would have benefited from some more modern fixtures. This would not detract from the ambience of the hotel. The two faucet sinks have got to go.

The dining areas were nice thought the morning breakfast area was a bit tight. The tea and biscuits were quite nicely enjoyed in the wood adorned lounge looking over the golf course on a cold and rainy Sunday as I waited for my room to be ready following a long flight from the US.

The food itself was ok, nothing really jumped out at me. The place was decked out nicely for the Christmas season and there was plenty of activity as there was an office party every night. Thought about crashing a couple!

Moor Hall is a nice flavor of the English countryside but definitely is not a modern hotel experience.

  • Stayed: December 2011, travelled on business
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1  Thank BlueNumber2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTonyHill, General Manager at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 7 February 2012

Thank you for your kind comments. I was pleased to read that overall you enjoyed your stay.

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Reviewed 30 January 2012

we have been to this hotel for new year several times before, the service in the bar regarding food/tea/coffee at lunch time is slow and a little sloppy, some of the rooms are somewhat tired and in need of an upgrade, but the evening was fantastic, the charter suite was superb with excellent food, music, dancing and a piper at midnight, the bar service improved late on and brunch on new years day was worth waiting untill 11am for.

Room Tip: the extention to the original building has refurbished rooms and a lift to all floors, the older par...
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  • Stayed: December 2011, travelled with friends
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Thank GASMAN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTonyHill, General Manager at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 7 February 2012

I was really pleased to read that you had another very enjoyable New Year's Eve at Moor Hall. This year was a great success, with record numbers attending. I have taken note of your comments about bar service and general decor which will help us make future improvements.

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Reviewed 24 January 2012

Nice place, lovely grounds, good gym, nice bar, rooms very good

  • Stayed: October 2011, travelled as a couple
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Thank Terry_MAC_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTonyHill, General Manager at Moor Hall Hotel & Spa, BW Premier Collection, responded to this reviewResponded 7 February 2012

Thank you for your very kind comments. Really pleased you enjoyed yourself at Moor Hall and look forward to welcoming you back very soon.

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Additional Information about Moor Hall Hotel & Spa, BW Premier Collection

Address: Moor Hall Drive | Four Oaks, Sutton Coldfield B75 6LN, England
Region: United Kingdom > England > West Midlands > Sutton Coldfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sutton Coldfield
#2 Family Hotel in Sutton Coldfield
#3 Romantic Hotel in Sutton Coldfield
#3 Luxury Hotel in Sutton Coldfield
Price Range: ₹ 6,391 - ₹ 12,604 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moor Hall Hotel & Spa, BW Premier Collection 4*
Number of rooms: 83
Official Description (provided by the hotel):
Moor Hall Hotel & Spa is a four star country house hotel set in parkland, yet within easy reach of Birmingham. A 2015 Certificate of Excellence winner! ... more   less 
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Also Known As:
Best Western Premier Moor Hall Hotel And Spa
Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Moor Hall Hotel & Spa, BW Premier Collection Sutton Coldfield, West Midlands

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