We booked into this hotel in December 2011 to celebrate an important wedding anniversary and it was a major mistake.
The hotel is very attractive and it is situated in extensive grounds. Its medieval appearance is very attractive and evocative of other times.
The welcome we received from the reception was very good - we were expected and greeted warmly. We were helped to our room by a very accommodating porter. From here it was down hill ...
The room was one of the most expensive in the main building - as recommended by many on this site. It looked good, but it was cold. We asked for an additional heater and eventually got one. We also asked for an ice bucket and glasses and this took an hour after having to chase this a number of times.
Dinner in the main restaurant was OK, but not two rosette quality -just ordinary fare. A great disappointment. What really annoyed me was that I was ripped off by asking for a glass of dessert wine and then charged £15.
The following day breakfast was poor in the other restaurant and the service was appalling. I have noted similar poor breakfast service in other 'Hand picked' hotels. This needs to be sorted out by the leadership in this group.
My recommendation - go and look at it, photograph it, don't stay there, especially in the winter, don't order an ice bucket, don't eat in either restaurant, avoid.
- Official Description (provided by the hotel):
- Lying within 26 acres of mature, elegant grounds this 60 bedroom historic country house hotel is widely reputed to be the oldest inhabited, moated manor house in England. Sympathetic renovation has provided up-to-the-minute facilities whilst retaining most of its medieval charm and character. Public areas with their fine panelling and mullioned stained-glass windows create a unique historical ambiance; the magnificent Great Chamber is particularly impressive indeed. ... more less
- Reservation Options:
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- Also Known As:
- New Hall Hotel And Spa
- Hotel New Hall
- New Hall Hotel Sutton Coldfield
- New Hall Sutton Coldfield
- New Hall Hotel & Spa Sutton Coldfield, West Midlands