We were invited to Ipswich to visit family and friends and were recommended Mariners as one of the best restaurants in Ipswich. We had a table for 4 booked for 8pm. We arrived promptly and were seated. We had a drinks order taken, one bottle of red and a bottle of Prosecco. The wine waiter came to the table with a bottle of brut sparkling, not Prosecco, this had to be pointed out to him before it was rectified. We then waited half an hour before our order was taken, we went straight for main courses as we were eager to be served. We then waited over 40 minutes for our main courses. I noted that guests who came in after us were served there hot starters before this. I was slightly confused. If guests don’t want starters then the mains should be cooked immediately upon the order hitting the kitchen.
Once the food arrived it was clear why there was a delay, my halibut was woefully over cooked, such a shame as it is the best eating fish and ordered as a treat. The risotto was also complete devoid of seasoning. You should not need to season your own food at a restaurant like this.
When raising these issues with the person who said he was the manager we were met with contempt and told it was not unreasonable to wait that long for food, despite not ordering starters and that I should of raised my issue with the food earlier.
Throughout the whole evening the service was inept and incompetent. Nobody seemed to know what they were doing and nobody had any overall control of the dining room. Essential in running a smooth service in what markets itself as a high end restaurant.
Overall I was incredibly disappointed with the experience. We don’t get to visit the friends and family often and when we do we enjoy a nice meal out. I certainly won’t be keen to return here.