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All reviews sea view self drive shearings hotels swimming pool shearings holiday dining room sea front evening meal coach driver served hot turkey and tinsel meal times superior room flat screen tv plenty of hot water single room weekend break
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Reviewed 4 weeks ago via mobile

Had a 3 night break from 7th September 2018
Have never been so disappointed regarding the whole stay
1st problem filthy room and shower
2nd problem damp walls and ceiling
3rd problem evening meal unedible
4th problem staff on reception not bothered
5th problem entertainment rubbish Friday and Saturday night pub quiz and a couple of song
Sunday night was read a book or play a board game
6th problem definitely not what was in the shearings brochure on the good side breakfast was ok
Will never stay there again

Stayed: September 2018, travelled as a couple
3  Thank Dawn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWilliams59, General Manager at Bay Marine Hotel, responded to this reviewResponded 2 weeks ago

Hi Dawn T, You have not enjoyed your stay with us other than breakfast which I am genuinely really sorry about. I wish you well for the future and thank you for your post. Marcus Williams, General Manager

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Reviewed 4 weeks ago

Booked a standard plus room-no difference to a standard room that I could see, except we had sea view-for which we had to pay extra, and a larger TV, and the walls had been painted white.There were 3 sittings for dinner, and if you want the first sitting at 6.15pm then I advise you to have an early breakfast as the tickets for the first dinner sitting go very quickly. For each meal, whether breakfast or dinner there was always a large queue before the doors open-you do not keep the same table each day, it's pot luck where you find a table. Breakfast is serve yourself. We were not happy with all of this, although Shearings say this is better customer care ( their saving money is by the by ). Before this everything was civilised,you had your own table so you did not have to rush to eat your meal within a certain time so the next sitting could come in on time. Did not like this and will not be back. By the way there are lifts but very often these were engaged-the option was to use the stairs--and there are lots and lots of these--not good for those with limited mobility.

The food is very good, the bars look looked good. The rooms were clean. The staff were all very pleasant and helpful.

  • Stayed: September 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Gail L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWilliams59, General Manager at Bay Marine Hotel, responded to this reviewResponded 4 weeks ago

Hi Gail L thank you for your post and for giving us 4 blobs even though you do not like the new dining arrangements. The standard plus rooms are different to the standard rooms as in addition to the larger TV and white walls, you get Hypnos beds, more recently refurbished rooms and larger rooms with nicer views.The way the evening meals are organised dinners are more relaxed as there is no need to rush to make way for others. Especially if you are on one of the later sittings. Thank you again for all the positives you have listed at the end of your review. Marcus Williams, General Manager

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Reviewed 13 September 2018

Stayed here with Shearings. The hotel is in a prime position on thr prom facing the sea ,great for walking and amenities, shops etc.
The Staff are excellent, especially David, retaurant manager, he rang me at home to ask what we would like in a birthday package we had asked about, the personally organised it all, cake, prosecco, balloons the lot. Superb service. Thanks Dave, you made Janets day.
This is not the Savoy and is a bit dated in places, but food is simple but ample and well cooked. Breakfasts excellent but a bit crowded if 2 coaches are in, Same for key allocation. You must remember though that you are not paying Savoy prices, and so the Marine is great value for money. Llandudno is my favourite place so its a win win for me.
Go and see the Punch and Judy before the PC brigade ban it !!

Stayed: July 2018, travelled with friends
1  Thank Happiness800741
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWilliams59, General Manager at Bay Marine Hotel, responded to this reviewResponded 14 September 2018

Hi Happiness800741 thank you for the review and I am sure Dave will appreciate your comments. Great to read that Janet was made up with the birthday package you were able to organise with Dave. You are not the only one that hopes Punch and Judy will continue for some time yet. Marcus Williams, General Manager

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Reviewed 7 September 2018

Stayed 5 day self drive have stayed here a couple of times. Good food especialy the buffet style breakfast.We upgraded to a superia room well worth it.Staff nice and friendly.Now for the but part.The ticket system for the evening meal which you have to collect from reception a 8 am for either 6.15 or 7.00 or 7.30pm saw queue,s forming from 6.00 .The queue from resteraunt past reception and up the stairs and also in the lounge .You do not have a designated table any more.Iast saw this at butlins in the 1960,s and at british steels shelton works canteen.I think shearings should point this out at the point of booking .Another point whats happened to the feedback forms quite a few were talking about this ,CHANGE IT BACK TO TWO RESTAURANTS PLEASE ask some of your guests which they prefer.

  • Stayed: September 2018, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank alan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWilliams59, General Manager at Bay Marine Hotel, responded to this reviewResponded 10 September 2018

Hi alan b thank you for your post although I am sorry you do not like the new system. The changes to the dining arrangements have allowed us to extend the previously limited lounge areas where all can sit and enjoy the views over the bay. I do not know why guests are choosing to queue they way they do as there are seats for everyone who has booked for dinner and everyone gets to sit down quickly enough. Thank you for the positive comments you have made regarding the meals, staff and room. Marcus Williams, General Manager

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Reviewed 5 September 2018

Food enjoyable....Bedroom x2 clean and tidy....Love the swimming pool...Have visited this hotel many times and always enjoyed our stay..Do miss Prince Albert Restaurant.. but more seating was needed for people who did not want to sit in the entertainment room...A BIG thank you to( DAVE from the Restaurant ). Who took the time on his day off to come to say hello to our Grandson Alex..... See you next year...

Room Tip: Sea views are excellent.....
  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank janetchilton128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MWilliams59, General Manager at Bay Marine Hotel, responded to this reviewResponded 10 September 2018

Hi janetchilton128 great to read that you enjoyed your stay and that you will be back next year. I am sure Dave will have enjoyed reading your post as well as I know he follows the hotel's reviews. Thank you for your feedback, Marcus Williams, General Manager

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