I stayed here for a week and it was a wonderful experience! Dodola lodge is well situated, in the heart of Pereybere, a popular tourist spot. The rooms are clean, well maintained and nicely decorated. The staff are very friendly and accommodating. If I were to return to Mauritius, I would stay here again. Highly recommend.
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Taking safety measures
We stayed here for two nights for a wedding and it was comfortable, a great location in Pereybere and the rooms were a good standard for the price.it is close to the beach which makes up for the lack of pool.
Everything was perfect. Esp. compared with the price, I can not complain anything. My room was on the first floor and had nice balcony, so ants invaded my room on the first day. But the staffs treated it immediately, with the warm and nice attitude. Parking space is the best one for rental car driver.
I booked my stay at this lodge from April 20 to May 1 st. The staff Kim,Ved & selvana were very courteous . So was housekeeping.
After a few days of stay I wanted to move to a ocean view hotel nearby & requested my booking be terminated earlier ie April 25 th.
Since I gave the requisite notice I knew they would get a alternate booking & charge a nominal cancellation.Instead I was asked to pay for the remaining unused room in full by the management. I protested & wanted a cancellation amount to be applied.
I was connected to Mary (Lang) on the phone & I explained the reason for my leaving earlier & suggested that a nominal 10% cancellation be applied on the remaining unused nights , Mary on the other end of the line had no respect to want I was saying & kept insisting on full payment & I asked her to reconsider the cancellation amount since I gave a notice to move out on April 22 nd.( all along the conversation she kept saying if i don’t pay then she will deduct from the staff members salary. I said that was unfair & I was having a reasonable conversation with her & asked her to share the owners details for me to negotiate, since she was threatening to deduct from the staff’s salaries. Mary refused to share the owners number & added that they live in the Caribbean & can’t be contacted. I asked for email address & she refused.
Before closing the conversation I asked Mary to rethink & revert instead of agreeing to rethink she threatened me by getting the local police called since I was arguing for applying a cancellation fee.
She did get the police over & when the police arrived they were quick to understand the situation & informed Kim who was present that I was making a fair request & that the management must heed to my request .
When Mary realised the grave mistake committed by her by involving the local police she tried to calm the situation through Kim by first apologising to me & later negotiation the cancellation fee to 50% & later to 35% with I paid under duress ( it should have been 10%)
Later the same evening I found out that they were all along overbooked & sold my room immediately to another guest , so basically no loss to the property yet an excess profit of 35 % by pressuring me to pay by involving the police.
So my other wise nice stay was ruined by Mary (Lang)
You booked a room for 11 nights and when you checked in,you paid only part of the stay saying to the staff you will retrieve cash from the ATM and settle the balance the following days. The receptionist trusted your words and check you in. But to her dismay and unpleasant surprise, a few days later, you announced you were checking out on the 25th, that there were no problem at all with your stay but on that very day your friends were to check in at dodolalodge in the afternoon.
Sir, with all due respect, we have our responsibility and integrity. When a guest confirms a booking for 11 nights, it is our responsibility not to sell to someone else that same room even though there is a demand for it - all or most hotels are same; you are from India, and it's the same policy overthere too. The operation staff explained to you, Mr Gopalan, that you had the liberty to go but you must respect your word that is pay the balance as we have honoured our part of the deal but you kept arguing you will not pay the balance and you insisted you want to talk to the owners.
Our business is to care for our guests, attending to their needs and we expect our customers to respect their part of the deal, including payment. We never had any payment problem before with any guests.
Sir, with all due respect, we have our inhouse rules and regulations and if we don't abide by them, the situation becomes chaotic.
By the way there is no staff whose name is Mary Lang at our property.
Wonderful place for a long staying. My room with a terrace was a home for me for 3 weeks and it was very good. Very polite and wonderful reception Team, as well as the room-service. Super location, 2 minutes from the paradise beach. I come again!
The dodolalodge team will be pleased to welcome you again in a near future.
Very good and secured place. We loved our stay at this place. Qe will certainly go back again. Very clean room and quiet place to be. Modern key entry system. Close to Grand Baie. Local food or streets food close by
The whole team will be happy to welcome you again. Warm regards.
