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Traveller rating
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6 - 11 of 306 reviews
Reviewed 7 September 2021 via mobile

Very satisfied with my day pass at this hotel.

Very caring staff, you feel like you are at home...

Big thanks to Miss kantee, as she ia a very caring person......

The food was very tasty, and you are served always with a smile.....

Date of stay: September 2021
Trip type: Travelled with family
Thank 397davinr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 February 2021

I was at Casa Florida today with my family,i really appreciated the way the staff treated us ❤️ the pool was simply wooow the room clean and neat had an amazing time with my family and ofcourse value for money. I highly recommend Casa Florida ❤️

Date of stay: February 2021
Trip type: Travelled with family
Thank preetas2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 28 December 2020 via mobile

We were welcome warmly by Kantee who made us feel at home; gave us a room to change and shower, she was very caring and good at her job.
The pool was very fun for both the kids and adults.
Good amount of food.
We thank the Casa Florida Family for the service and welcome.
Wish you all the best for the future.
We will be back soon.

Date of stay: December 2020
Trip type: Travelled with friends
Thank 919i
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 December 2020

I had a very bad experience at casa folrida..
The service was horrible.
The staff do not have manners.
Poor management
It was my first time at casa florida and i had a bad day over there becoz of a staff inresponsible behaviour.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank 253priskaa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Clement Lam, General Manager at Casa Florida Hotel, responded to this reviewResponded 27 December 2020

Hello

We thank you for your feedback. It would have been useful for us and for other readers if you had been more specific in how our staff failed you in their manners or their irresponsible behaviour.

Only through helpful feedbacks, negative or positive, are we able to continually improve ourselves in order to give you a better service.

Your review unfortunately doesn’t help but instead seems to be vindictive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2020 via mobile

Nice place to relaX, nice staff. Nice pool with diferent depth.friendly staff. We check in on 17 december 2020 with 4 adults and 3 kids. We started our day package as soon as we were there. Lunch was serve on time. A room was provided to change our selve. Very nice.

Date of stay: December 2020
Trip type: Travelled with family
Thank Shaan_di_feliciano
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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