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All reviews schoenbrunn castle rooftop room metro station city centre nice hotel free wifi hotel is located public transportation christmas market walking distance minute walk close proximity lobby area comfortable room comfortable stay u bahn reception desk
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Reviewed 9 January 2018 via mobile

We are elite gold member of Marriott. We always prefer to book Marriott. This time we booked Marriott courtyards Vienna for our 3 nights stay in Vienna city. It was 15 min drive from OBB station. When we reached the hotel location around 7 pm it was quite dull area there was no soul around. it looked very run down area. There were no body at the reception and entrance area. After pressing the reception bell one lady reception staff came. We checked in. She was good and polite. She recommended us to go to near by Christmas market. We went to our room it was very small and not up to the mark as Marriott courtyard standard. The colours they used for curtain and walls were very dull and made the room look shady bathroom was smelly. We asked the receptionist if she can shift us to bigger and better room as for 2 adults and one kid the bed was very small. She showed us 2 rooftop room and said those were the best available. The rooms were big but with slanted roof very dull.
Finally we shifted to rooftop room. We tried to be comfortable but could not. Here again bathroom was very stinking. And while showering the shower handle came out and fell on my husband’s head fortunately he didn’t get hurt much. He brought this to Reception staff notice. Breakfast was cold and not many food choices. Finally we planned to change the hotel. Hotel was far from city though Schönbrunn Palace was walking distance. Reception staff was helpful. I think room decor and location of the hotel is a big disadvantage.

Date of stay: December 2017
Trip type: Travelled with family
Thank akspotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardSchoenbrunn, Manager at Austria Trend Hotel Zoo Wien, responded to this reviewResponded 10 January 2018

Dear Guests,

thank you very much for taking the time to make a review on your last stay with us.

The hotel is located next to the most important tourist sight, the famous and well know palace of Schoenbrunn and the adjacent Vienna Zoo, Europes oldest zoo.
We are very sorry that you did not feel comfortable during your stay with us and even a room change to our 3rd room category, the rooftop rooms, did not make you more comfortable.

It is worth mentioning that the city center is easy to reach after a view minutes underground ride.
As you did visit Vienna during the Christmas holidays we like to inform you that on this high important holidays all shops have to be closed and even most of the restaurants and museums have limited opening hours or are closed as well.

We would be happy to accommodate you again during a spring week to give great city of Vienna and our hotel have the chance to convince you

Kind Regards

Your Team of Courtyard by Marriott Vienna Schoenbrunn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017

We stayed for two nights at this hotel between Christmas and New Year.
We were pleasantly surprised at the standard of accommodation. Rooms are spacious,
We were looking out to the main road on the fourth floor, but there was very effective sound proofing. There was an iron and ironing board, fridge, toiletries.
Not the prettiest of locations, our room looked out onto a used car lot, but it is very convenient for visiting the Schonbrunn Palace, which is a five minute walk away.
We travelled to the hotel from the airport by public transport. We caught the OBB train from the airport to central Vienna (Landstrasse Wein Mitte) cost Euros 3.90 each.
Changed onto the underground - The Green Line (U4) going towards Hutteldorf - getting off at Schonbrunn (8 stops). The hotel is only a short walk from the underground station (with your back to the station turn to your right, cross at the lights and you are on the road you want, the hotel is just on the left) We bought a 2 day ticket for the underground Euros 13.30 each, we used the underground for getting around as well as paying for a Big Yellow Bus - 2 day pass (Euros 25 each) these are at the gate of the Schonbrunn Castle - you can get on and off at various places - a very good way of getting to the various museums and places of interest. We made the mistake of not getting a Vienna Pass - I believe you can purchase it from the hotel reception and it gives free entrance to lots of museums which are quite expensive.

Breakfast was not included in our room rate and we decided to go to a local coffee house about a 10 minute walk on the same side of the road as the hotel. The breakfast at the hotel was Euros 19 each and for that we had two omelettes and two extremely good krapfen (doughnuts). We did hear the breakfast at the hotel was excellent!!

We ate lunch at the hotel when we arrived- the Club Sandwich is excellent.

Staff were all friendly helpful and efficient, You can leave your case at reception on your departure day.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Tryavna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard2, Manager at Austria Trend Hotel Zoo Wien, responded to this reviewResponded 3 January 2018

Dear Guests,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard Vienna Schoenbrunn.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Vienna Schoenbrunn and we hope you choose to create more memories here whenever your travels bring you back to Vienna.

Kind regards

Your Team of Courtyard by Marriott Vienna Schoenbrunn

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Reviewed 16 December 2017

I stay at the Courtyard Schoenbrunn to be near family. I find the room very well-equipped with excellent lightening and storage space. The bathroom is small, but with generous counter space for toiletries. Although not particularly stylish, it is a very clean hotel. The breakfast is very good. On both my stays here, I found the staff, whether they were at the front desk, or serving at breakfast or in the restaurant, to be very efficient and friendly. My appreciation to Christina, Elnura and Christoph at the front desk and to Humair at breakfast.

Date of stay: December 2017
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
1  Thank Sandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard2, Manager at Austria Trend Hotel Zoo Wien, responded to this reviewResponded 3 January 2018

Dear Guests,

Thank you very much for your review. We are very happy that we could meet your expectations.
We hope you will visit us again.

Your Team of Courtyard by Marriott Vienna Schoenbrunn

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Reviewed 11 December 2017

As known from the Marriott Hotel chain, they are very comfortable, especially if you are traveling for business reasons. The rooms are large and wel equipped, there is a reasonable quality desk, the bathroom big and luxurious and the bed is fine.
My only complain is the price of the breakfast, although it offers sufficient choice, I find 19 euro too expensive.

Room tip: Avoid the 6th. floor because the resonance noise of the elevator machine room on the roof, can be heard over the whole floor.
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Joop V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard2, Manager at Austria Trend Hotel Zoo Wien, responded to this reviewResponded 3 January 2018

Dear Guests,

thank you very much for your kind Feedback! We are very happy you enjoyed your stay and our Service met your expectations.
We hope to welcome you again at our Hotel
Warmest regards

Your Team of Courtyard by Marriott Vienna Schoenbrunn

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Reviewed 6 December 2017

This is a very nice hotel. The rooms were large and comfortable. The breakfast was in a lovely restaurant and was terrific. The only "but.." is that the hotel is not in the center of the city. You have to take a subway (metro) to get to the heart of things. It only take about 15 minutes and we did not mind that. But some some people might find that annoying.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank BillE48864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard2, Manager at Austria Trend Hotel Zoo Wien, responded to this reviewResponded 3 January 2018

Dear Guest,

thank you for taking the time to share your experience with us!

We are glad you enjoyed your stay and our Service met your expectations.
Hopefully we can welcome you again soon,
Best regards from Vienna

Your Team of Hotel Courtyard Vienna Schoenbrunn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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