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All reviews rooftop bar the club lounge indoor pool concierge desk upgraded to a junior suite marble bathroom ring road luxury hotel beautiful hotel perfect stay opera house hotel restaurant distrikt city stadtpark europe closet
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Reviewed 5 November 2018

First time in this property . Very good Hotel. Great location, Ritz-Carlton comfort, but most of all, excellent service. From the guest services, to the Steak House, going through the Bar and Club Level (which I warmly suggest). People are very attentive and extremely kind. Professional with a "touch". Will be back soon.

Date of stay: October 2018
Thank abuono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2018

Spent three nights in this hotel.

...A big “Butt” in the headline because the bar actively encourages cigar smokers. The place reeked, and we didn’t want this on our clothes, nor in our lungs. Disgusting.

They offered to serve us drinks in an adjacent seating area that resembled a deserted GP waiting room, and doubled as a corridor.

Hold on, Ritz Carlton, this is 2018, and surely you have your priorities completely reversed!

Date of stay: November 2018
Trip type: Travelled as a couple
Thank AddictedToSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerRitzCarlton, Personal Assistant to General Manager at The Ritz-Carlton, Vienna, responded to this reviewResponded 5 November 2018

Dear AddictedToSussex,

Thank you for taking the time to share your thoughts regarding the smoking policy in our Dbar. We apologize for any inconveniences this may have caused and appreciate you bringing it to our attention. We will certainly share your message appropriately within the organization.

Best regards,
Mayreen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018 via mobile

We didn’t stay at the hotel but went to the bar for one drink; ended up staying the whole evening. Lovely bar but what made it such a good experience was the bar manager, Berto. What a lovely person. So genuine and sincere. Made our evening.

Date of stay: November 2018
Thank siobhanf267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2018

The hotel staff really made a strong impression. Very responsive, friendly and helpful. We paid extra for the Club Room experience, which we thought was well worth the price: for a fixed rate we got gourmet breakfast, lunch, dinner, wine, liquor, dessert, with a very attentive staff in the cozy and uncrowded club room. The hotel is on the ring, near the opera house and Belvedere Palace. If we go to Vienna again, we will definitely stay at the Ritz in the Club level.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2018 via mobile

I spent two nights here in a deluxe room, which I believe to be the basic one.

Pro:
- The bed was unbelievable. On of the best beds I’ve ever slept in
- The room was very spacious
- The pool was surprisingly good
- The room had a huge TV with YouTube. You can’t use Netflix and other steaming services though


Cons:
- The overall atmosphere is a bit cold, I recommend that they do something to make it more warm and lively
- Breakfast was extremely expensive. Not cool at all, given the high price of the rooms.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Ronen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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