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The Ritz-Carlton, Vienna
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Reviews (1,414)
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5 - 10 of 1,414 reviews
Reviewed 2 weeks ago

Service: 10/10
Cleanliness: 10/10
Rooms: 10/10
Location: 10/10
Food: 9/10
Overall: 10/10

Service: This is what Ritz Carlton hotels are all about. When we firstly walked into the hotel they took our bags right away, offered us refreshments and warm hand towels for our hands. Nothing we ever asked was too much effort. Doors getting in and out of Taxi's were always opened for us by staff. From check in to checkout the service was pretty much perfect. Robin in the D-Bar was also a stand out, I feel he went the extra mile to learning your name and drink within 24 hours.

Cleanliness: I have stayed in many hotels with 5 star ratings but never have I stayed in a hotel with not a single mark on anything and everything so perfect, 100% of the time.

Rooms: For a city hotel the rooms were very spacious and offered everything you needed from it. The bed and pillows were extremely comfy and viewing your bill on the TV was very handy.

Location: Right in the middle of Vienna, everything was within walking distance. But equally if you are feeling lazy everything is a short and not that expensive Taxi ride away.

Food: We ate out most nights but the meals we did have in the hotel were very high quality and prepared well.

D-Bar: The D-bar is a indoor cigar lounge inside the hotel which if you do enjoy a smoke or even just don't mind a small amount of smell of smoke then the D-bar is the perfect place to spend your nights. I expected the cigar prices to be much higher than you would usually pay but they were only €2-5 more per cigar.

Gym: Small but does the job and all of the equipment is well maintained and is of the highest quality.

Overall: 10/10. I would recommend this hotel to everyone visiting in Vienna. The extra money spent on this hotel is spent on the service and it is worth it.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank JRMR16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerRitzCarlton, Personal Assistant to General Manager at The Ritz-Carlton, Vienna, responded to this reviewResponded 2 days ago

Dear JRMR16,

Thank you for sharing such a wonderful and detailed review about your recent stay with us. I am glad that you enjoyed our facilities. Thank you for recommending our property to the tripadvisor community.

We highly appreciate your kind words on the Ladies and Gentlemen, especially Robin from the Dbar. I will certainly share your praise with them.

We hope that we may have the pleasure to welcome you back again very soon!

Warmest regards,
Mayreen Arya-Caspersen
Personal Assistant to General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

The RC is always a treat. Sometimes though, it’s even nicer. Bianca Kaiser at the front desk was simply amazing; genuinely sweet and extremely helpful! She provided us with an amazing room with rose petals, sparkling wine and a cake since it was our 10th anniversary and my husband’s birthday. Valeria and Annelie are also making out stay memorable. They even put a picture of us in a frame so we have one more memento to take back home. My husband and I have stayed at other RC properties before and they all have been excellent. Vienna though is among the best. Thank you again!

Stayed: March 2018, travelled as a couple
Thank Wagner L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerRitzCarlton, Personal Assistant to General Manager at The Ritz-Carlton, Vienna, responded to this reviewResponded 1 week ago

Dear Wagner L,

Thank you for your wonderful review and for your praise on Bianca, Annelie and Valeria.
Please make sure that I will share your kind words with them.

I am very happy to hear that you had an amazing stay with us filled with surprises.
I hope that we may spoil you again in The Ritz-Carlton, Vienna very soon!

Warmest regards,
Mayreen Arya-Caspersen
Personal Assistant to General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Great hotel downtown Vienna. Good service, nice staff and great wines. Also good price for Ritz Carlton. This is truly a five star hotel. Hotel is in an old building on the ring strasse. Rooms are nice.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Leilas74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerRitzCarlton, Personal Assistant to General Manager at The Ritz-Carlton, Vienna, responded to this reviewResponded 1 week ago

Dear Leilas74,

Thank you for your kind comments on our staff, our rooms and our wines.

We hope that we will have the opportunity to welcome you back soon!

Best regards,
Mayreen Arya-Caspersen
Personal Assistant to General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

due to different travel-times of my fiancee and myself i got in touch with them that they allow her to check in before i arrive in the evening.was a little bit nervous but everything went well. i had a lovely Juniorsuite with 2 rooms, had my XXL bathrobe in the room, all capsules for coffee what i wanted. The staff was very friendly and nice.
a perfect stay.
We also enjoy the hotel cigar bar for having a drink.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerRitzCarlton, Personal Assistant to General Manager at The Ritz-Carlton, Vienna, responded to this reviewResponded yesterday

Dear RR,

Thank you for your wonderful review and for chosing us as your second home in Vienna!

We hope to welcome you and you finace back to The Ritz-Carlton, Vienna soon!

Kindest regards,
Mayreen Arya-Caspersen
Personal Assistant to General Manager



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Reviewed 12 March 2018

We booked here for a weekend escape as a couple and looked forward mostly to using the spa. I had not stayed at a Ritz before and was looking forward to what is supposed to be a unique service but felt let down. The hotel itself felt very empty and lifeless. Our room looked over all the other rooms and you can't open the windows but the air con rattled and made a huge noise every time we switched it on. The spa itself is quite a let down. Firstly because there is not mixed spa area for men and women it is only private which is unusual as mostly there can be a private area for women and then a mixed area. The pool is ok but again let down by the reception staff who don't keep an eye on what is happening. We spent a while wondering about trying to find actually where the spa was and where to find towels. Normally these should be given to you at reception and they should give you some intro info as to where things are. The spa itself is open to the public with day membership . There were two quite young girls when we were there who insisted on dressing up in stuff they found lying around and posing at the side of the pool for photos. They then went on to Facetime some friends , put them on the speaker and gave them a visual tour of the pool . Not at all relaxing. And against privacy. The staff meanwhile are outside all huddled around the reception desk and not at all looking after things. Even worse was a women in full outdoor clothing including large high heel boots walked into the pool and sat with friends talking and then walked out again. Totally unhygenic. The breakfast is also somewhat of a let down with a very restricted food menu of eggs and so forth. Overall I have experienced far better for far less price wise. The hotel lacks any kind of warmth and is not a welcoming place to repeat a stay.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank LaurieZ80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerRitzCarlton, Personal Assistant to General Manager at The Ritz-Carlton, Vienna, responded to this reviewResponded 13 March 2018

Dear LaurieZ80,

Thank you for taking the time to leave your comment. I was very sad to hear that your experience did not meet your expectations.

Feedback is extremely important to us and therefore I would appreciate the opportunity to be in touch with you personally. I may be reached directly at this number +43 1 31188 205.

I am looking forward to hearing from you!

Best regards,
Mayreen Arya-Caspersen
Personal Assistant to the General Manager

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