Over many years of travel my wife and I have stayed in a hand full of fine hotels but the Best Western Premier Kaiserhof in Vienna is truly one of a kind. The rooms are luxurious, beautifully appointed, with spacious and sumptuous bathrooms, fine quality linens, precise and efficient lighting, and ample closet space. Rooms 101 and 102 both of which we stayed in on two separate occasions on our recent trip are, I would venture, two of the finest hotel rooms we have ever occupied. But this physical description is only a beginning. If anything excels the hotel itself, it is the marvelous staff—to a person this has to be an unparalleled group of dedicated, courteous, efficient and friendly professionals as we have ever met. Let me name them, as they stand out to us as individuals: at the reception desk Christa Tinhof greeted us when we returned for a second stay on the final few days of our trip, like long lost family. Lali Bejanischwili even offered to let us borrow one of her kitchen knives from home in order to have some cheese and salami in our room one evening. Barbara Maccacaro served us drinks in the bar with grace and humor; and Karoline Kwiecien brought us coffee after coffee in the morning at the superb breakfast buffet, always with the sweetest smile. And then there was István Czerkus the bell-hop with whom we were constantly joking. And last there is the front office manager, Johannes Rudrof, “Hannes” as he is called. Hannes gave us the very best restaurant tips in our visit to Vienna. We stayed at the Kaiserhof for a total of 7 days and in that time our interaction with Hannes was among the most delightful experiences of our trip. He is truly the single best front office manager we have ever had the pleasure to deal with. He clearly loves working with people, loves his job, and is very, very good at it. We left the Kaiserhof feeling that not only had we experienced a superior hotel with a superior staff but also that we had gained new friends. We hope someday to return to the Kaiserhof not just as guests of the hotel but as returning friends.
- Official Description (provided by the hotel):
- The KAISERHOF was built in 1896 (last partial renovation 2016/17). The familiar, private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers "allergy-friendly" rooms - which are furbished and designed to the needs for people who suffers in allergies. Categories: Petit, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, KAISERHOF Suite and the ADMIRAL Suite. Fee WiFi, public garage nearby. All rooms with AC & minibar. Small Wellness-Area. KAISERHOF Wiena NON-Smoking Hotel. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Premier Kaiserhof Wien Hotel Vienna
- Best Western Hotel Vienna
- Best Western Vienna
- Vienna Best Western