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All reviewsopera housequiet side streetexcellent hotelkarlsplatz stationcity centrebreakfast buffetsparkling wineminute walkwithin easy walking distancequiet locationbreakfast was amazingwould highly recommend this hotelstate operamain attractionsold world charmbeautiful citywonderful stay
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Reviewed 7 December 2017 via mobile

Had a great stay at Kaiserhof - service staff were professional, friendly and unpretentious (unlike our experience at some other 5* establishments in Vienna), and seemed happy in their job - it really makes a difference to your experience.
As highlighted by some reviewers, breakfast is of a very high quality and the spread though not massive is thoughtful and not repetitive every day. There are even sparkling wine and rosé included! Might add that the breakfast room is also beautiful and quaint. Just lovely.
3 of us did find the double room with extra bed a little small (but typical for this part of Europe), but manageable.
Location is on a quiet street not far from the centre; we took a taxi every night back to the hotel from the centre for approximately €10 or less. By public it is only about 2-3 tram stops and an easy 5 min walk to the hotel.
Only area of improvement would be to expand the wine list at the bar and to include variety from outside of Austria.

Stayed: November 2017
Thank turophilic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 12 December 2017

Good Afternoon,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back again at the KAISERHOF.
Thank you for your input concerning the wine menu. Austria is a country with amazing wine colture, so we decided to offer only typical austrian wine.

Kind regards
Yours KAISERHOF Team

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Reviewed 7 December 2017

This hotel is a ten-minute walk from the Opera House and it is well located for the Belvedere and many sensibly priced restaurants. The outstanding feature is the service, which is exemplary. In particular, the reception staff could not do enough to help us with bookings and advice. The buffet breakfast is extensive and features a generous coffee and tea choice. We normally use hotels just to sleep and eat breakfast; however, on two evenings we returned to the hotel and sat in front of the fire drinking hot chocolate and enjoying the comfortable and friendly atmosphere.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank fedned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 12 December 2017

Good Afternoon,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back again at the KAISERHOF.

Kind regards
Yours KAISERHOF Team

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Reviewed 7 December 2017

Fantastic location within the city with super friendly staff who always greet you with a smile. We had a beautiful room with all the little extras you could wish for. The only thing I would say is be careful of the table lamp, the top get's extremely hot! The breakfasts' were great, who doesn't want a glass of fizz with their breakfast! Everything was in walking distance and the inner city is beautiful. Would definitely recommend this hotel to anyone wanting to visit Vienna. Beautiful city

  • Stayed: December 2017, travelled as a couple
    • Value
    • Service
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 12 December 2017

Dear Karen,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back again at the KAISERHOF.

Kind regards
Yours KAISERHOF Team

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Reviewed 5 December 2017

Very well located, close to the city attractions of Vienna, the hotel is offering excellent services. Staff is always smiling and is very attentive that you feel good. Spacious room. Very well equipped bathroom. Tasty and fancy breakfast. Fast internet. i fully recommend it!

  • Stayed: December 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Călin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 7 December 2017

Dear Calin,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back again at the KAISERHOF.

Kind regards
Yours KAISERHOF Team

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Reviewed 3 December 2017

The hotel is fantastic. The staff are so helpful. Great breakfast and joy we had a kettle in our room. Room well appointed and very clean. Location is good, it's on a quiet street and an easy walk to the centre and the ubahn. Could not recommend more highly.

Stayed: November 2017, travelled with friends
Thank AG1609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 4 December 2017

Good afternoon,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback and looking forward welcoming you back again at the KAISERHOF WIEN one day.

Kind regards
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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