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Hotel Kaiserhof Wien
Ranked #3 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 7 December 2017

Over many years of travel my wife and I have stayed in a hand full of fine hotels but the Best Western Premier Kaiserhof in Vienna is truly one of a kind. The rooms are luxurious, beautifully appointed, with spacious and sumptuous bathrooms, fine quality linens, precise and efficient lighting, and ample closet space. Rooms 101 and 102 both of which we stayed in on two separate occasions on our recent trip are, I would venture, two of the finest hotel rooms we have ever occupied. But this physical description is only a beginning. If anything excels the hotel itself, it is the marvelous staff—to a person this has to be an unparalleled group of dedicated, courteous, efficient and friendly professionals as we have ever met. Let me name them, as they stand out to us as individuals: at the reception desk Christa Tinhof greeted us when we returned for a second stay on the final few days of our trip, like long lost family. Lali Bejanischwili even offered to let us borrow one of her kitchen knives from home in order to have some cheese and salami in our room one evening. Barbara Maccacaro served us drinks in the bar with grace and humor; and Karoline Kwiecien brought us coffee after coffee in the morning at the superb breakfast buffet, always with the sweetest smile. And then there was István Czerkus the bell-hop with whom we were constantly joking. And last there is the front office manager, Johannes Rudrof, “Hannes” as he is called. Hannes gave us the very best restaurant tips in our visit to Vienna. We stayed at the Kaiserhof for a total of 7 days and in that time our interaction with Hannes was among the most delightful experiences of our trip. He is truly the single best front office manager we have ever had the pleasure to deal with. He clearly loves working with people, loves his job, and is very, very good at it. We left the Kaiserhof feeling that not only had we experienced a superior hotel with a superior staff but also that we had gained new friends. We hope someday to return to the Kaiserhof not just as guests of the hotel but as returning friends.

Room Tip: Rooms 101 & 102 are exquisite
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  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
2  Thank oborozuki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 12 December 2017

Hello from Vienna,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back again at the KAISERHOF.

In behalf of the entire staff, allow me to thank you for your kind words and allow me to wish you fantastic christmas days!
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 7 December 2017 via mobile

Had a great stay at Kaiserhof - service staff were professional, friendly and unpretentious (unlike our experience at some other 5* establishments in Vienna), and seemed happy in their job - it really makes a difference to your experience.
As highlighted by some reviewers, breakfast is of a very high quality and the spread though not massive is thoughtful and not repetitive every day. There are even sparkling wine and rosé included! Might add that the breakfast room is also beautiful and quaint. Just lovely.
3 of us did find the double room with extra bed a little small (but typical for this part of Europe), but manageable.
Location is on a quiet street not far from the centre; we took a taxi every night back to the hotel from the centre for approximately €10 or less. By public it is only about 2-3 tram stops and an easy 5 min walk to the hotel.
Only area of improvement would be to expand the wine list at the bar and to include variety from outside of Austria.

Stayed: November 2017
Thank turophilic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 12 December 2017

Good Afternoon,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back again at the KAISERHOF.
Thank you for your input concerning the wine menu. Austria is a country with amazing wine colture, so we decided to offer only typical austrian wine.

Kind regards
Yours KAISERHOF Team

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Reviewed 7 December 2017

This hotel is a ten-minute walk from the Opera House and it is well located for the Belvedere and many sensibly priced restaurants. The outstanding feature is the service, which is exemplary. In particular, the reception staff could not do enough to help us with bookings and advice. The buffet breakfast is extensive and features a generous coffee and tea choice. We normally use hotels just to sleep and eat breakfast; however, on two evenings we returned to the hotel and sat in front of the fire drinking hot chocolate and enjoying the comfortable and friendly atmosphere.

  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank fedned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 12 December 2017

Good Afternoon,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back again at the KAISERHOF.

Kind regards
Yours KAISERHOF Team

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Reviewed 7 December 2017

Fantastic location within the city with super friendly staff who always greet you with a smile. We had a beautiful room with all the little extras you could wish for. The only thing I would say is be careful of the table lamp, the top get's extremely hot! The breakfasts' were great, who doesn't want a glass of fizz with their breakfast! Everything was in walking distance and the inner city is beautiful. Would definitely recommend this hotel to anyone wanting to visit Vienna. Beautiful city

  • Stayed: December 2017, travelled as a couple
    • Value
    • Service
Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 12 December 2017

Dear Karen,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back again at the KAISERHOF.

Kind regards
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017

Very well located, close to the city attractions of Vienna, the hotel is offering excellent services. Staff is always smiling and is very attentive that you feel good. Spacious room. Very well equipped bathroom. Tasty and fancy breakfast. Fast internet. i fully recommend it!

  • Stayed: December 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Călin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelKaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 7 December 2017

Dear Calin,

thank you so much for taking time to comment your stay at the HOTEL KAISERHOF WIEN. We appreciate your compliments and your feedback. We look forward welcoming you back again at the KAISERHOF.

Kind regards
Yours KAISERHOF Team

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Additional Information about Hotel Kaiserhof Wien

Address: Frankenberggasse 10, Vienna 1040, Austria
Region: Austria > Vienna Region > Vienna > Wieden
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites
Hotel Style:
#3 Spa Hotel in Vienna
#3 Luxury Hotel in Vienna
#4 Romantic Hotel in Vienna
#5 Family Hotel in Vienna
#13 Business Hotel in Vienna
Price Range: ₹ 9,649 - ₹ 21,610 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kaiserhof Wien 4*
Number of rooms: 74
Official Description (provided by the hotel):
The KAISERHOF was built in 1896 (last partial renovation 2016/17). The familiar, private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers "allergy-friendly" rooms - which are furbished and designed to the needs for people who suffers in allergies. Categories: Petit, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, KAISERHOF Suite and the ADMIRAL Suite. Fee WiFi, public garage nearby. All rooms with AC & minibar. Small Wellness-Area. KAISERHOF Wiena NON-Smoking Hotel. ... more   less 
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

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