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All reviews opera house quiet side street excellent hotel karlsplatz station city centre breakfast buffet sparkling wine minute walk within easy walking distance quiet location breakfast was amazing would highly recommend this hotel main attractions state opera old world charm beautiful city wonderful stay
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Reviewed 18 January 2016

We have stayed at this Hotel in the past and returned because of their great hospitality. The Hotel is located a short walk to the centre of Vienna in a quiet street.
From the moment you step into the Hotel you feel comfortable with friendly and helpful staff. Rooms are well appointed and the Bar and Breakfast buffet are up with the best we have experienced for service, selection and quality.

Room Tip: A front room overlooking the Street.
  • Stayed: January 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Graham L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 20 January 2016

Dear Graham,

thank you so much for your comment after your stay at the BEST WESTERN PREMIER Kaiserhof Wien.
We look forward to welcoming you back again at the KAISERHOF Wien.

All the BEST wishes from Vienna
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2016

Unlike the Best Western hotels we are accustomed to in the United States,this property actually offers some class, style and taste at a reasonable price. We had a comfortable and very clean suite on the top floor that was "attic like" but there is no view from any room so it was fine.Most staff were friendly and the management makes a nice effort to make sure the guests are pleased. I concur with all the positives other reviewers have written about. We would happily stay again if in Vienna

  • Stayed: January 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank TripMember050120171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 20 January 2016

Dear Jay,

thank you so much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien.
We look forward to welcoming you back again at the KAISERHOF Wien.

All the BEST wishes from Vienna
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2016

The Kaiserhof prides itself on offering old world charm and its public room and dining areas reflect this opulent style elegantly. I loved eating breakfast looking at the decorated Christmas tree in the atrium, the Hapsburg memorabilia, and the chandeliers. The buffet offered everything for every taste and the coffee service was attentive.

The employees service overall was excellent. The quaint bar area was adorned with pretty holiday finery and offered snacks and small meals. Very cozy.

My room needed a little refurbishment and for certain more storage space, i.e., drawers, shelving, and hanging closet area. I was told my floor was going to be redone soon. Otherwise the hotel was a solid four star with a historical past.

I wasn't impressed with the restaurants in easy (5 minutes) walking distance from the hotel, but, in a pinch, they were OK. Once I learned about the tram system, access to the Opera House was easy with just two tram stops. Fast walking to the city center (Opera House) was about 15 minutes. Or a subway to St. Stephen's Cathedral was close by with the subway station about 7 minutes. Some permanent looking homeless occupied the subway steps so that I usually took the tram.

Nice hotel and good price.

Room Tip: No real views, so choose the size. No big traffic noise.
  • Stayed: January 2016, travelled solo
    • Location
    • Rooms
    • Service
Thank Petrina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 15 January 2016

Dear Petrina,

thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon.

All the BEST
Yours KAISERHOF Team

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Reviewed 11 January 2016

The Hotel is centrally located, about 5 Minutes to walk from the Opera House.
The breakfast is delicious with Austrian specialities. The rooms are lovely decorated with free wifi.
We had a wonderful stay in this lovely Hotel – many thanks to the friendly staff.

  • Stayed: January 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 12 January 2016

Dear Peter,

thank you for you comments and your feedback. We look forward to welcoming you back again at the KAISERHOF Wien.

Kind regards
Yours KAISERHOF Team

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Reviewed 11 January 2016

The hotel is situated at the heart of Vienna with a great service, large rooms, great breakfast at a fair price! Highly recommended for cuples, friend and families as well as business trrips. You'll enjoy it...

  • Stayed: January 2016, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com
Thank Javier S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 12 January 2016

Dear Javier,

thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again.

All the BEST
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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