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“Very special ”

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Hotel Kaiserhof Wien
Ranked #3 of 359 Hotels in Vienna
Certificate of Excellence
Reviewed 20 January 2016 via mobile

We had an a amazing stay for it was my husbands birthday present and they made it even more special by delivery a bottle of fizzy as we arrived. The room was extremely clean and big enough. Their breakfast had something for every nationality it
Was like a banquet. Lovely experience
All staff were very helpful and charming and had great suggestions for restaurants.
Loved the surroundings lovely to come back and have a drink at the bar after walking all day!
Very central and walking distances to a lot of places and also
The subway.
We will go back as we loved Vienna and will be staying there again. Highly Recommended.
Thank you all at Kaiserhof

Stayed: December 2015, travelled as a couple
Thank mia21Oxted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 21 January 2016

Good Morning,

thank you for you kind words and the great review!
We look forward to welcoming you again at the BEST WESTERN PREMIER Kaiserhof Wien.

Kind regards
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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497 - 501 of 1,962 reviews

Reviewed 18 January 2016

We have stayed at this Hotel in the past and returned because of their great hospitality. The Hotel is located a short walk to the centre of Vienna in a quiet street.
From the moment you step into the Hotel you feel comfortable with friendly and helpful staff. Rooms are well appointed and the Bar and Breakfast buffet are up with the best we have experienced for service, selection and quality.

Room Tip: A front room overlooking the Street.
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  • Stayed: January 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Graham L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 20 January 2016

Dear Graham,

thank you so much for your comment after your stay at the BEST WESTERN PREMIER Kaiserhof Wien.
We look forward to welcoming you back again at the KAISERHOF Wien.

All the BEST wishes from Vienna
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2016

Unlike the Best Western hotels we are accustomed to in the United States,this property actually offers some class, style and taste at a reasonable price. We had a comfortable and very clean suite on the top floor that was "attic like" but there is no view from any room so it was fine.Most staff were friendly and the management makes a nice effort to make sure the guests are pleased. I concur with all the positives other reviewers have written about. We would happily stay again if in Vienna

  • Stayed: January 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank TripMember050120171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 20 January 2016

Dear Jay,

thank you so much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien.
We look forward to welcoming you back again at the KAISERHOF Wien.

All the BEST wishes from Vienna
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2016

The Kaiserhof prides itself on offering old world charm and its public room and dining areas reflect this opulent style elegantly. I loved eating breakfast looking at the decorated Christmas tree in the atrium, the Hapsburg memorabilia, and the chandeliers. The buffet offered everything for every taste and the coffee service was attentive.

The employees service overall was excellent. The quaint bar area was adorned with pretty holiday finery and offered snacks and small meals. Very cozy.

My room needed a little refurbishment and for certain more storage space, i.e., drawers, shelving, and hanging closet area. I was told my floor was going to be redone soon. Otherwise the hotel was a solid four star with a historical past.

I wasn't impressed with the restaurants in easy (5 minutes) walking distance from the hotel, but, in a pinch, they were OK. Once I learned about the tram system, access to the Opera House was easy with just two tram stops. Fast walking to the city center (Opera House) was about 15 minutes. Or a subway to St. Stephen's Cathedral was close by with the subway station about 7 minutes. Some permanent looking homeless occupied the subway steps so that I usually took the tram.

Nice hotel and good price.

Room Tip: No real views, so choose the size. No big traffic noise.
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  • Stayed: January 2016, travelled solo
    • Location
    • Rooms
    • Service
Thank Petrina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 15 January 2016

Dear Petrina,

thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon.

All the BEST
Yours KAISERHOF Team

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Reviewed 11 January 2016

The Hotel is centrally located, about 5 Minutes to walk from the Opera House.
The breakfast is delicious with Austrian specialities. The rooms are lovely decorated with free wifi.
We had a wonderful stay in this lovely Hotel – many thanks to the friendly staff.

  • Stayed: January 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 12 January 2016

Dear Peter,

thank you for you comments and your feedback. We look forward to welcoming you back again at the KAISERHOF Wien.

Kind regards
Yours KAISERHOF Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kaiserhof Wien

Address: Frankenberggasse 10, Vienna 1040, Austria
Region: Austria > Vienna Region > Vienna > Wieden
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites
Hotel Style:
#3 Spa Hotel in Vienna
#3 Luxury Hotel in Vienna
#4 Romantic Hotel in Vienna
#5 Family Hotel in Vienna
#13 Business Hotel in Vienna
Price Range: ₹ 9,649 - ₹ 21,610 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Kaiserhof Wien 4*
Number of rooms: 74
Official Description (provided by the hotel):
The KAISERHOF was built in 1896 (last partial renovation 2016/17). The familiar, private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers "allergy-friendly" rooms - which are furbished and designed to the needs for people who suffers in allergies. Categories: Petit, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, KAISERHOF Suite and the ADMIRAL Suite. Fee WiFi, public garage nearby. All rooms with AC & minibar. Small Wellness-Area. KAISERHOF Wiena NON-Smoking Hotel. ... more   less 
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

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