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All reviews opera house quiet side street excellent hotel karlsplatz station breakfast buffet city centre short walk sparkling wine within easy walking distance quiet location breakfast was amazing would highly recommend this hotel main attractions old world charm state opera beautiful city cleaning staff
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Reviewed 15 January 2016

Unlike the Best Western hotels we are accustomed to in the United States,this property actually offers some class, style and taste at a reasonable price. We had a comfortable and very clean suite on the top floor that was "attic like" but there is no view from any room so it was fine.Most staff were friendly and the management makes a nice effort to make sure the guests are pleased. I concur with all the positives other reviewers have written about. We would happily stay again if in Vienna

Date of stay: January 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank TripMember050120171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 20 January 2016

Dear Jay,

thank you so much for taking time to comment and rate your stay at the BEST WESTERN PREMIER Kaiserhof Wien.
We look forward to welcoming you back again at the KAISERHOF Wien.

All the BEST wishes from Vienna
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2016

The Kaiserhof prides itself on offering old world charm and its public room and dining areas reflect this opulent style elegantly. I loved eating breakfast looking at the decorated Christmas tree in the atrium, the Hapsburg memorabilia, and the chandeliers. The buffet offered everything for every taste and the coffee service was attentive.

The employees service overall was excellent. The quaint bar area was adorned with pretty holiday finery and offered snacks and small meals. Very cozy.

My room needed a little refurbishment and for certain more storage space, i.e., drawers, shelving, and hanging closet area. I was told my floor was going to be redone soon. Otherwise the hotel was a solid four star with a historical past.

I wasn't impressed with the restaurants in easy (5 minutes) walking distance from the hotel, but, in a pinch, they were OK. Once I learned about the tram system, access to the Opera House was easy with just two tram stops. Fast walking to the city center (Opera House) was about 15 minutes. Or a subway to St. Stephen's Cathedral was close by with the subway station about 7 minutes. Some permanent looking homeless occupied the subway steps so that I usually took the tram.

Nice hotel and good price.

Room tip: No real views, so choose the size. No big traffic noise.
Date of stay: January 2016
  • Trip type: Travelled solo
    • Location
    • Rooms
    • Service
Thank Petrina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 15 January 2016

Dear Petrina,

thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again soon.

All the BEST
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2016

The Hotel is centrally located, about 5 Minutes to walk from the Opera House.
The breakfast is delicious with Austrian specialities. The rooms are lovely decorated with free wifi.
We had a wonderful stay in this lovely Hotel – many thanks to the friendly staff.

Date of stay: January 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank peterrM6078VX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 12 January 2016

Dear Peter,

thank you for you comments and your feedback. We look forward to welcoming you back again at the KAISERHOF Wien.

Kind regards
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2016

The hotel is situated at the heart of Vienna with a great service, large rooms, great breakfast at a fair price! Highly recommended for cuples, friend and families as well as business trrips. You'll enjoy it...

Date of stay: January 2016
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com
Thank Javier S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 12 January 2016

Dear Javier,

thank you for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again.

All the BEST
Yours KAISERHOF Team

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Reviewed 8 January 2016 via mobile

We adored this hotel! Charming, funny and friendly staff. Beautiful decor, clean and comfortable. Breakfast was perfect! We loved the location and will only stay in this hotel if we ever return to Vienna. Thank you!!

Date of stay: December 2015
Trip type: Travelled with family
1  Thank katyschronicles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded 11 January 2016

Good Morning,

thank you so much for taking time to comment your stay at the BEST WESTERN PREMIER Kaiserhof Wien. We appreciate your compliments and your feedback and hope to welcome you back again.

Kind regards
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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