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“FIVE STAR HOTEL”

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Best Western Premier Kaiserhof Wien
Ranked #4 of 360 Hotels in Vienna
Certificate of Excellence
Exeter, United Kingdom
Level 3 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“FIVE STAR HOTEL”
Reviewed 19 August 2012

We stayed for 4 nights in early August 2012 and had a wonderful holiday. The rooms were very clean with comfortable beds and air conditioning. The staff were very friendly, especially so at Reception and in the Breakfast Rooms and bar. This made our stay perfect and we shall return. The location is close to the Centre and in a very quiet cobbled street. A First Class Hotel with staff and breakfasts to match.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JOHN28_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 20 August 2012
Dear John,
.. we hope you had a comfortable journey back home after your trip to Vienna. Thank you very much for your comment - wonderful to get a reply and see that you really enjoyed your stay at the KAISERHOF. Hope to may welcome you again at the KAISERHOF - have a great summer
Your KAISERHOF-Team
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
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  • Danish first
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  • English first
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English first
Level 4 Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 August 2012 via mobile

Nice hotel well located for attractions, about a 10 minute walk to the historic centre. Friendly staff, I arrived quite late after room service had finished but they offered to make me a snack. The room was good, comfy, well equipped, only BBC news in English on tv. Good bath/shower room. The breakfast buffet was very good, plenty to choose both continental and cooked. It's a good place to stay but doesn't have a great view of the city.

Stayed August 2012, travelled on business
Helpful?
2 Thank Fu55yeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 20 August 2012
Dear Client,
thank you very much for your respond and comment - it ist very important for us to get your feedback to improve our service. Looking forward to may welcome you again at the KAISERHOF we remain
with best regards,
Your KAISERHOF - Team
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Brussels, Belgium
Level 6 Contributor
65 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 16 August 2012

The location is excellent, the service is outstanding, the room was nice and big. Staff is really wonderful.
For us, it deserves 5 stars, which is "exceptional". If you like to be close to the city centre, but not within the tourist "mass" around Stephansdom, this is the place. Public transport is very close (tram 1 to Opera - 1 stop - is very close to the hotel).
Also this hotel respects client requests, and confirmed those by e mail (we had asked for a low floor non smoking room). Many other hotels refuse to confirm specific wishes on beforehand.
One small point: I would have preferred a wooden floor instead of full carpet, but that is a minor thing of course......

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joop1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 17 August 2012
Dear Joop1,
we hope you had a comfortable jouney back home - great to see that you had a wonderful time in Vienna and at the KAISERHOF. Thank you very much for your respond, your comment is very important for us to improve the service for your nex stay and other future guests. For your nex trip we just want to inform you, that we of course also have rooms with wooden floors - please do not hesitate to contact us for your next trip to the KAISEHOF if you would like to have one of those rooms if available.
Hope to may welcome you back soon !!!
Your KAISERHOF Team
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Cape Town Central, South Africa
Level 4 Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 August 2012

This was a lovely surprise. Located 5 minutes walk from the Opera house, the room was large, quiet and clean. Like most European hotels, the walls are paper thin so could hear people and TV in next door room.

Reception and staff in general were very helpful and friendly.

Breakfast was excellent, the breakfast service was good.

There was a fitness room, which was great. The free Wifi was good too.

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaneBez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 17 August 2012
Dear DaneBez,
thank you very much for your respond - it is a great pleasure for us that you had a comfortable stay at the KAISERHOF !
Looking forward to welcome you back to Vienna soon!!! -
best regards,
Your KAISERHOF Team
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Stratford, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 August 2012

My wife and I stayed here in July 2012 for 2 nights. We were travelling by bicycle with our 16 month old daughter. We were very impressed with the level of service-the staff gave us such a warm welcome and had no problems accommodating us. Our room was comfortable and the buffet breakfast is amazing. There is a nice bar/ lounge with english and local newspapers. It was our "home" in Vienna and we would highly recommend a stay here. A classy place with outstanding service.

  • Stayed July 2012, travelled with family
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KaiserhofWien, Director of Sales at Best Western Premier Kaiserhof Wien, responded to this review, 13 August 2012
Dear Robert,
we hope you and your familiy had a comfortable journey back home! Thank you very much for your respond - great to see that you enjoyed your stay at the KAISERHOF and your trip to Vienna!
Best regards,
Your KAISERHOF Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Premier Kaiserhof Wien

Property: Best Western Premier Kaiserhof Wien
Address: Frankenberggasse 10 | 1040 Wien, Vienna 1040, Austria
Phone Number:
Region: Austria > Vienna Region > Vienna > Wieden
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites
Hotel Style:
#2 Spa Hotel in Vienna
#4 Romantic Hotel in Vienna
#4 Luxury Hotel in Vienna
#7 Family Hotel in Vienna
#13 Business Hotel in Vienna
Price range (per night): ₹ 9,681 - ₹ 18,612
Hotel Class:4 star — Best Western Premier Kaiserhof Wien 4*
Number of rooms: 74
Official Description (provided by the hotel):
The KAISERHOF was built in 1896 (last partial renovation 2016/17). The familiar, private running hotel is located in a quiet area, close to the historical heart of Vienna. The State Opera House, St. Stephans Cathedral and the Naschmarkt are nearby. Bus, Tram and Metro-Station nearby. The natural friendliness of the staff, best quality service, and real love of detail give the hotel a unique attractive ambience. Tradition and the modernity combine here with true Austrian charme!Breakfast-Buffet also offers GLUTEN- and LACTOSE-FREE products. 74 Rooms on 6 floors. For our guests who suffer in allergies, the KAISERHOF Wien offers "allergy-friendly" rooms - which are furbished and designed to the needs and requirements for people who suffers in allergies. Categories: Petite, Classic, Business, Madame, Allergy-friendly, Romantic, Junior-Suites, Suites, the KAISERHOF Suite and the ADMIRAL Suite, are available. Fee W-Lan, public garage nearby. All rooms are equipped with aircondition and tea-& coffeemaker, minibar. Small Wellness-Area. KAISERHOF Wien runs as a NON-Smoking Hotel. ... more   less 
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Also Known As:
Best Western Premier Kaiserhof Wien Hotel Vienna
Best Western Hotel Vienna
Best Western Vienna
Vienna Best Western

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