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“Everything is good”
Review of Grand Hotel Wien

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Grand Hotel Wien
Ranked #27 of 360 Hotels in Vienna
Certificate of Excellence
Sao Paulo, SP
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Everything is good”
Reviewed 12 June 2012

What a great surprise my husband and I had with this hotel. The ambiance, the location, the staff, the service, the room, the bathroom, the restaurant, the bars, all perfect.
My husband is a cigar aficcionado and they have a great bar inside where is possible to smoke.
The location, near the Opera and with access direct to a shopping gallery is very convenient.
We will certainly return.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra303631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelfan1969, General Manager at Grand Hotel Wien, responded to this review, 12 October 2012
Dear 'Sandra303631', everything is good.....that is how it should be, and I am happy to read that we were able to match that as to your stay. and I am hoping to welcome you back at the Grand Hotel Wien in the near future, best regards!
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1,106 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Slovak first
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English first
Paris
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 June 2012

Centrally located and near all majors attractions, excellent service. Loved our suite on the 5th floor - spacious, grand european style from the bedroom to the bath. The service provided was 5 star from the time we checked in to the time we checked out was perfect. After the sightseeing it was nice to return for a drink in the terrace or indoors while the piano player in the lobby played (one night he was joined by an Asian opera singer). The concierge arranged for restaurants and made museums reservations. The staffs provided high quality service. The highlight of our stay was the night we had dinner at "Le Ciel"...A superb dinning experience. From the minute we sat to the time we left everything was "discovery" of taste and smell. There is also a nice japanese restaurant in the premise. I look forward to another visit.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fogoparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelfan1969, General Manager at Grand Hotel Wien, responded to this review, 12 October 2012
Dear 'fogoparis', thank you for your kind review, happy to read that we were able to provide 5 star service from the time of your arrival until the departure, that is how it should be....looking forward welcoming you again at the Grand Hotel Wien, best regards!
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Charlottesville VA
Level Contributor
85 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 24 May 2012

Perfect service, perfect room, ideal location. Very professional, courteous staff throughout, from the gracious front desk at check-in, to the knowledgeable concierge desk, to the efficient housekeeping staff, to our delightful Philipina waitress at the Grand Cafe. Loved the individual duvet bedding, luxurious bath, quiet room. We even had a hosen bugler in the closet! One warning- the step up into the combined tub/shower is quite high for anyone with balance issues.
We had an interior deluxe room, quiet with a very comfortable bed. There is a market under the hotel, handy for a nice bottle of wine and food. Easy walk to sights in the old district and the Underground. The spa was under renovation, but the concierge arranged for a massage across the street at a sister hotel.

Room Tip: The deluxe room was a good value for this caliber of hotel.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pjd190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelfan1969, General Manager at Grand Hotel Wien, responded to this review, 12 October 2012
Dear 'pjd 190', this is a great review, thank you!! I cannot add more to what you wrote, I am so happy that we were able to make your stay to an unforgettable one, we try to be outstanding in every way, as to your stay we were able to manage that to a 100%......best regards & see you soon at the Grand Hotel Wien!
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california
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 23 May 2012

You can often tell the quality of a place by how it handles it problems. Upon our arrival, the Asst. Mgr. Vlady... did a superb job of handling a lost Expedia reservation. After a long 20 hour flight schedule to Vienna, he walked us through what he was going to do, escorted us to the bar for a complimentary drink as he managed our situation, and then came back with several options, being quite frank about the limitations of the first night's offerings. The next day, we received an upgraded room on the 5th floor, with a king bed, away from the elevators and our trip in Vienna began!

We wanted an old world 5 star hotel. The Grand Wein is grand and old, but service might be more of a 4 .5. Service was a tad slow, and the housekeeping not perfecto 5 star, but also no complaints. More importantly, the room was spacious, and accommodating and the double sink bathroom a big upgrade over the cramped room (although queen size accommodations) on the 2nd floor that had a smaller bath. As the days are long this time of year, the blackout curtains were a real plus!
Our friends stayed at the more pricey(and smokey!!) Hotel Bristol, but we LOVED the Grand Wein because of its more open lobby and fantastic indoor/outdoor sunny cafe. Location for both is great for sightseeing and for catching the metro.

Room Tip: be sure to check the room category - not all are the same and bed size was important to us.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lapwing66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelfan1969, General Manager at Grand Hotel Wien, responded to this review, 12 October 2012
Dear 'lapwing66', this is such a wonderful review, thank you! Good to read that we handled your arrival smoothly and were able to handle all other issues. Thank you also for your comments on the hotel and our services, much appreciated! Looking forward welcoming you again at the Grand Hotel Wien! Best regards
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London
Level Contributor
116 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 22 May 2012

A good hotel, which with a bit more effort could have been perfect. Stayed for three nights in a deluxe room, which was nice, but a little on the small side. However from looking at the floor plan on the wall, and wandering down the corridor, I realised that a number of the other rooms were actually a fair bit smaller. There was a kettle in the room for making tea, but no coffee was available for the entire stay, strangely. Also for the time we were there, Vienna was staggeringly hot, >30 degrees, and unbelievably for a 5-star hotel, the air conditioning wasn't working for the entire stay, so the room was unbearable at night. Also the hotel spa is being remodelled, so was also unavailable. It did say this on the hotel website before booking, so we were aware, but overall, for £400+ per night, the stay wasn't value for money. The plus side is that all the staff were excellent, without exception, especially at reception and the concierge, and made us feel very welcome.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Delory123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotelfan1969, General Manager at Grand Hotel Wien, responded to this review, 12 October 2012
Dear 'Delory123', thank you for your review and your comments on our hotel and services. You must know that we have outlined a large and extensive room renovation plan for the next 5 years, hence we will become better (hardware) every year, hence I am looking forward welcoming you again in the near future at the Grand Hotel Wien, best regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Wien

Property: Grand Hotel Wien
Address: Kaerntner Ring 9 | 1010 Vienna, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in Vienna
#15 Romantic Hotel in Vienna
#23 Luxury Hotel in Vienna
#28 Business Hotel in Vienna
#44 Family Hotel in Vienna
Price range (per night): ₹ 16,202 - ₹ 33,197
Hotel Class:5 star — Grand Hotel Wien 5*
Number of rooms: 205
Official Description (provided by the hotel):
Grand Hotel Wien is one of the most modern and luxurious hotels in Europe. Its location in the middle of Vienna, just a few steps to the Vienna State Opera and the ,,Kärntner" Street, is incomparable. The deluxe hotel combines noble ambience, best service and gourmet cuisine. The 205 luxurious and technically state-of-the-art rooms and suites guarantee comfort and well-being due to luxury furniture, elegant design and most modern technical equipment. Even the expectations of the most demanding guests are met. Guests can enjoy culinary delights in four restaurants and two bars. Highlights are the traditional Japanese restaurant "Unkai" and the restaurant "Le Ciel by Toni Mörwald", both decorated with numerous awards. Le Ciel by Toni Moerwald is also our Michelin-star awarded gourmet restaurant. The view over the rooftops of Vienna makes every visit at the gourmet restaurant of the Grand Hotel Wien an unforgettable event. Enjoy the extraordinary menus and excellent dishes in an exquisite atmosphere. At the Grand Spa 605, located on the 6th floor of the house, an oasis of tranquillity and wellbeing awaits you. The Spa is equipped with sauna, steam bath, a separate area for women with sauna, steam bath, quiet zone, a cardio area with the latest sports equipment and two treatment rooms with one of the most extensive cosmetics and massage treatments in Vienna. In the second basement, one of Vienna's biggest ballrooms, the "Quadrille" can be found, offering a glamorous ambience for every occasion. On the 4th floor new meeting rooms function for all kind of venues, conferences and press events. The demanding criteria of the prestigious international Green Globe label confirm the green stance of the Grand Hotel Wien on sustainable tourism in all of its establishments. Green Globe is an internationally recognized certification program designed for the travel and luxury tourism industry. Its Corporate Social Responsibility (CSR) standards are applicable to several types of structures such as resorts, spas and casinos. ... more   less 
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Also Known As:
Grand Hotel Vienna

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