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“Wonderful customer service”

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Hotel Sacher Salzburg
Ranked #6 of 132 Hotels in Salzburg
Certificate of Excellence
Vancouver
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Wonderful customer service”
Reviewed 1 May 2012

Service was fantastic and the hotel is very clean. The room decorations are nice, though at least in the inexpensive rooms there are repairs to be made (the paintings were damaged, the toilet wobbled, fresh coat of paint needed on the walls and ceiling). Overall the rooms were still very nice. We stayed for two nights. When the room was not ready upon our arrival they treated us to a beverage in the cafe.

Parking is 29 Euro plus tax per day (works out to about 34 Euros). Breakfast was about 30 Euros per person. We opted to go to a nearby place called "Fingerlos" for a fresh filling breakfast costing 12-15 Euro.

The Sacher location is excellent and nearby everything.

Room Tip: Good view of the old town and castle from the river-side rooms.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kacenka_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagingDirect0r, Manager at Hotel Sacher Salzburg, responded to this review, 5 May 2012
Dear Reviewer,

Thank you very much for staying at the Hotel Sacher Salzburg and for your effort to tell us about your recent visit with us. It was a great pleasure to welcome you at our hotel.

We appreciate your comments regarding our service quality, the cleanliness and the hotel location in general. It is nice to learn that your guest room was still nice. On the other hand we are very sorry that we did not meet completely your satisfaction about the room. We will definitely follow up on your remarks. In addition to our extensive breakfast buffet with a wide range of culinary treats, we are offering at our famous Café Sacher daily à la Carte breakfast dishes.

Dear Reviewer, thank you again for your comments. We are pleased to pass your feedback to the entire Sacher Team and we would be very grateful to welcome you again in the future to show you once more that service and excellence that Hotel Sacher Salzburg is known for.

Best regards

Elfi Kammerhofer
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,368 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (267)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Newport Beach CA.
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 April 2012

We had a wonderful stay at hotel Sacher. It was our 25th wedding anniversary and My wife and I celebrated the evening at their famous restaurant. Staff were very friendly and the location was perfect. It is walking distance to all attractions and the old city of Salzburg. Our room was outstanding with fantastic views of the Castle and surrounding mountains. Great housekeeping staff! Purchased their famous torte (cake) for our family members in the States. They gladly mailed them to us. Would highly recommend hotel Sacher!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewportBch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune, India
Level Contributor
42 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 17 April 2012

The best hotel in Salzburg by far. Old world charm and hospitality combined with modern luxuries and amenities. The service was superb and the location is unmatched.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adityapittie1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 April 2012

Beautiful architecture and design, perfect location with views of the river and walking distance to restaurants, shops, museums (Mozart museum) - very professional staff and at the same time really friendly and courteous - super clean rooms and bathrooms with chocolate spa products... and the Sacher Torte: words cannot describe the richness of that chocolate!
I don't think I have anything negative to say about this hotel! We would definitely come back!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank suzysuzanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maroochydore, Australia
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 April 2012

I stayed 3 wonderful nights back in 2009 & absolutely loved it. The breakfast was fantastic. Room was lovely. I hope to visit again someday.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hokey81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sacher Salzburg

Property: Hotel Sacher Salzburg
Address: Schwarzstrasse 5 - 7, Salzburg 5020, Austria
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 132 Hotels in Salzburg
Price range (per night): ₹ 18,172 - ₹ 48,136
Hotel Class:5 star — Hotel Sacher Salzburg 5*
Number of rooms: 113
Official Description (provided by the hotel):
The Hotel Sacher Salzburg epitomizes Sacher's unique mix of world charm and modern comfort: tradition hand in hand with innovations. As in Vienna, music has always been an important part of the hotel and in the city of Mozart's birth we regularly host the world's finest musicians alongside royalty, international statesmen, business people, artists and global celebrities. ... more   less 
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