I stayed here for 2 nights on a weekend stopover in Salzburg.
Simply put, I was overwhelmed at the exceptional customer service from start to finish. Was greeted at check-in with flair, charm and respect. Front desk manager went out of his way to ensure I had a package of helpful information to get the most out of my brief stay in Salzburg. Was provided with helpful and friendly assistance to room - they brought my suitcase to room for me after ensuring I was happy with room.
Was upgraded to suite in recognition of Starwood membership - beautiful room with loads of charm that did justice to magnificent 600 year history of building while having been tastefully upgraded with modern conveniences.
Wireless network was fast and best of all was free.
After checking out and again being treated with exceptional flair and professional courtesy I proceeded on my way to Heidelberg, Germany by car.
3 hours later I received an email from hotel manager informing me that I had left my camera behind and offering to send it to me at my next destination. I called and he agreed to mail it to my home in Canada as I was only in Europe for 1-2 more days. Just superior customer service that is rarely found anymore.
Location of hotel was premium - right on main pedestrian street in Old Town just down the street from Mozart's birth house. Doesn't get any better.
I will not hesitate to stay here again.
- Official Description (provided by the hotel):
- Multiple Conde Nast Gold list and Travel + Leisure World's best awards winner - all our 69 rooms and suites boast authentic Salzburg-style décor handpicked by Countess Harriet Walderdorff. The original antiques, handmade furniture, and native rag rugs are opulent and discreet at the same time, and honor 600 years of hotel history. Meeting point of local and international celebrities year round who appreciate the flawless and discreet service the hotel is famous for. ... more less
- Reservation Options:
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- Also Known As:
- Goldener Hirsch Hotel